Curry Toyota - Cortlandt - Service Center

was quoted $600 for new altenator & warranty battery replacement.Lied to me,rebuilt altenator labor.for battery $745.29 treated like idiot, I am for belieiving them replacement.Lied to me,rebuilt altenator labor.for battery $745.29 treated like idiot, I am for belieiving them More

It seems like everyone is commenting about sales, but my beef is with their service or lack thereof. A couple of months ago I received and extended warranty letter from Toyota, authorizing to replace my de beef is with their service or lack thereof. A couple of months ago I received and extended warranty letter from Toyota, authorizing to replace my defective meter, which is past warranty, a common problem which they decided to honor rather than deal with a class action lawsuit or call it a dreaded recall. I called the dealership and was told to bring the car in the morning and it would be ready at the end of the day. Afterwards I realized that they would not possibly have the part and stock and called back and expressed my concerns to a young lady, who promptly said "hold on". The next person who picked up the phone simply said " yeah, what", rather rudely, did not introduce himself and had no clue why I was calling, so I had to repeat my whole story. That is poor telephone manner. After he put me on hold for a long time he said that a specialist would have to call me back, within 15 minutes. Three days later when I called to inquire about the status of the specialist and was put on hold again and eventually was told that they did not know anything about a specialist. However before I bring the car in for the repair they would want to look at it to verify my letter and the Vin number. It would take only a couple of minutes. So I had to make an appointment and ended up waiting a full hour in their uncomfortable temporary waiting area which was under construction. After about 45 minutes I inquired about the status and was told it would just take another couple minutes. After an hour I was told that they did a 20 point inspection, something I was not told or a asked or informed about. To me this is nothing more than an effort to sell additional work and personally resent such an intrusion and waste of my time. Next I was told that the part needed to be ordered and I would be informed within a few days. Two weeks later I called the parts department and was told the part had been in all this time and someone should have called me. Of course this never happened. I had to make another appointment and drop the car off and was promised same day service. When I dropped it off after hours I found the night drop box empty of envelopes, however the door to the service department was open and lights were out. A box of envelopes were inside on the floor. Obviously no security at all. Late afternoon I was called that they are having problems and the meter may be defective and they would have to order another one and needed another day. Three days later the car was finally finished, OK, except for greasy finger prints all over my dashboard. A week later I was called by a service follow up inquiry, who, after listening to my complaints, offered to have a manager call me - within 24 hours. Never happened. Each one of these items by themselves is insignificant, but taken as a whole shows a poorly trained, poorly organized and poorly run service department. More

The purchase of the car from Bruce Ascher was friendly and professional. He is a quality salesman. He went out of his way to help me when I picked up the car on a snowy day. My first service call was hand and professional. He is a quality salesman. He went out of his way to help me when I picked up the car on a snowy day. My first service call was handled by Winston Anderson. He was courteous, polite, and informative. Overall I would buy another car from Curry Toyota and recommend the dealership to my friends and family. Job well done!! Robert Zawacki Briarcliff Manor, NY More

A few months ago my parents came to the dealership because they were stranded and the 411information showed it was still a FORD service location. Your service dept wasn't much help [they're the ones w because they were stranded and the 411information showed it was still a FORD service location. Your service dept wasn't much help [they're the ones who said on the phone that they were still servicing FORDs] but the best thing that happened that day was Danny Lawrence. He welcomed them into the showroom and assisted them, even though they were clearly not car shopping. It was a very very hot summer day; Mr Lawrence let my dad use his desk and phone to arrange towing, my mom was able to sit by the TV and relax. My dad is 82, my mother 78 and dealing with effects of a stroke, so it was very stressful for them to be stuck as they were about an hour from home. I'm so glad that Mr Lawrence went out of his way to help them that day. More

Our Ford Expedition had become disabled in the area and Our Ford Expedition had become disabled in the area and our GPS directed us to this dealership because it had previously been a Ford agency. Although Our Ford Expedition had become disabled in the area and our GPS directed us to this dealership because it had previously been a Ford agency. Although we had no prior contact with this dealership, we received help and attention as if we were longtime customers. Even though it was obvious that we were not about to buy a car, Danny managed to deftly and unobtrusively direct us to a car we might consider as a replacement if our disabled Ford should prove too expensive to repair. All of the staff were exceptionally helpful and gracious. More

I recently had a couple of engagements with this dealer and came to a conclusion that their #1 goal is to cheat you out of your money. Yes, they're very friendly. That's the only good thing I can say about and came to a conclusion that their #1 goal is to cheat you out of your money. Yes, they're very friendly. That's the only good thing I can say about this place. I was a strong advocate of Toyota in the past (have 2 their cars now) but will not be buying any more Toyotas just because of my 'friendly' neighborhood Toyota dealer. 1. I tried to trade-in my Sienna in exchange for a newer model. They gave me a trade-in price $2000 below of what Curry Honda and Rockland Toyota offered. Considering they all go by the same auction price book, the dealer intentionally tried to rip me off. 2. My Sienna had a pending seat belt recall. I lost the original recall letter and came to the dealership with a seat belt not working. They said there was no recall and I would have to pay out of pocket. So I left and returned later with a letter printed from the Internet saying that my VIN # had the recall due. They accepted it and performed the service for free. 3. My Venza had a problem with ABS system. I took the car to this dealer, they looked at it and said there was a problem with some sensor, or wiring, or something they were not sure of. When I asked which sensor had a problem, they said 'There is just one, in the front axle. We will need to take the axle apart.' The total price came up to $600. So I took the car to a different body shop. Turned out there 4 (!) sensors - 2 in the front and 2 in the rear. The sensor that had a problem was actually in the rear. On top of that there is no axle work required to replace a sensor - it's as easy as to replace brakes. Curry Toyota intentionally gave me false information so they could charge me more. Unless they're just incompetent and didn't know what they were doing. I have lost all the trust in this dealership. More

Junior Jimenez proved himself to be an incredible person! On Thursday March 31, 2011, my girlfriend and i had a flat tire in a remote area with no cellphone service. It was a cold, rainy and snowy night. On Thursday March 31, 2011, my girlfriend and i had a flat tire in a remote area with no cellphone service. It was a cold, rainy and snowy night. When no other person would stop, Junior stopped, drove us back to a store so we could buy the things wee needed to fixed the tire and continue on. He stayed with us until he was certain we were safely on our way. He was a real hero in our eyes. Employees like this are hard to come by. More