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236 Reviews of Curtiss Ryan Honda - Service Center
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December 16, 2014
DO NOT GET BODYWORK DONE AT THIS SHOP! I brought my car to Curtis Ryan after being in a car accident back in 2005, soon after purchasing it. My car was never the same after the accident. If I brought my car to Curtis Ryan after being in a car accident back in 2005, soon after purchasing it. My car was never the same after the accident. If you sat in my back seat it always sounded like the back window was open, even when it was not. After about a year the clear coat started to peal off and my trunk started leaking. I didn't take it back into the Curtis Ryan because soon after the repair was done I moved out of state to California. I was recently rear ended. The auto body shop I brought my car to informed me that who ever worked on my car in the past did one of the worst patch up jobs they have ever seen. The quarter panel was welded poorly, they left my right frame rail so twisted that my rear windshield was not sitting correctly. The only reason my trunk didn't show leaks right after the accident was because they used an insane amount of sealant to patch up the wholes. I called Curtis Ryan to let them know of their poor work. Frank in the bodywork department wouldn't let me get a word in, yelled at me and then hung up on me. I had a great experience buying my car at this dealership, but I'm sad to say they are by far the worst auto body shop to get work done on your car and do not stand by their work. If you get into a car accident go to an insurance approved shop, they will at least stand by their work for the lifetime of the car. More
by Joannalmt
Employees Worked With
Helpful October 02, 2014
Incompetent Service Department Brought my 2006 Honda Odyssey for service a few months back because my alarm kept going off on its own and the driver’s side seat belt was always wet Brought my 2006 Honda Odyssey for service a few months back because my alarm kept going off on its own and the driver’s side seat belt was always wet after it rained. The van was there for 4 days and I kept getting the same message from the department, “we’re still checking. Not sure what it is yet.” They finally determined it was the switches on the sliding doors which they “fixed.” They also told me they readjusted the driver’s side door so the seatbelt issue was also taken care of. Today a few months later, the problem is back. Wet seatbelt, alarm firing on its own and Curtis Ryan calls saying it’s another part on the sunroof. I said, “so fix it considering it wasn’t done last time.” The manager says, “it’s going to be $112 to start plus about 4 hours or so to determine if that is the true issue.” REALLY??? So the problem wasn’t fixed the first time and now I have to pay more money for inadequate service? What happens 3 months from now?? This dealership is by far the WORST I’ve ever dealt with. If you’re thinking about a Honda DO NOT use Curtis Ryan!!!! More
by resteves77
Employees Worked With
John the Manager
September 19, 2014
Curtis Ryan deserves my highest rating I artras@att.net. Art Raslavsky. I will always have my Hona Civic serviced by the staff at CR. John Cinte, Luis Tefves and John Haulk and all th I artras@att.net. Art Raslavsky. I will always have my Hona Civic serviced by the staff at CR. John Cinte, Luis Tefves and John Haulk and all the service technicians always fix me 2007 Civic Ex just as it should be so that it is like New.. The sales staff and the management team have always treated me and my family according to the golden rule. Thank you everyone at CR in Shelton Ct 06484 More
by Artras
Employees Worked With
April 26, 2014
Consumers beware,very poor body work,not performed by dealer Dealership never repaired vehicle to before accident condition, Frank is body work go between person, since dealership does not perform body work, the Dealership never repaired vehicle to before accident condition, Frank is body work go between person, since dealership does not perform body work, they just sublet the body repairs. If you complain, Frank tells you to take your vehicle somewhere else, even though dealership was paid by insurance company! More
by Juaninamillion
Employees Worked With
Frank (in charge of body work)
November 20, 2012
My review is specifically for a service experience. I do not understand why Curtiss Ryan refuses to provide a couresy loaner car or shuttle service on a vehicle safety recall. It is too bad because I enjoye not understand why Curtiss Ryan refuses to provide a couresy loaner car or shuttle service on a vehicle safety recall. It is too bad because I enjoyed my buying experience at this dealership 6 years ago. More
by mickey1612
Employees Worked With
Service appointment associate
October 16, 2011
was told that clutch on fit would be covered at 32 thousand miles. But ende up spending more than 12 hundred for repairs. Told it was wear. My Hundai Accent had 250 thousand miles before clutch st thousand miles. But ende up spending more than 12 hundred for repairs. Told it was wear. My Hundai Accent had 250 thousand miles before clutch started to go. I know how to drive More
by budzie
Employees Worked With
servic manager
April 05, 2011
I've been dealing with Curtiss Ryan Honda for almost 10 years. I purchased my first Honda there and regularly went back for service. About 15 months ago, I purchased another Honda from a different Honda de years. I purchased my first Honda there and regularly went back for service. About 15 months ago, I purchased another Honda from a different Honda dealership closer to my home and began going there for service. That's when I realized how wonderful Curtiss Ryan is. The Service Dept. is excellent, the employees are friendly and knowledgeable - great Customer Service. I've switched back to Curtiss Ryan and I'm now driving 40 minutes to get my car serviced, but it's worth it to me! More
by MPendagast
Employees Worked With
Marguerite most recently (on the phone) - she is great.
March 06, 2011
Took my car to this dealer for oil change a few times , then i had rotor work done. I had some vibration issues in my car and he didn't want to even look at it. Everybody was very rude to me. Its like they then i had rotor work done. I had some vibration issues in my car and he didn't want to even look at it. Everybody was very rude to me. Its like they do it for free or something. I felt very bad for the way they treated me. More
by skiran5973
Employees Worked With
front desk employees
March 03, 2011
THIS DEALERSHIP IS VERY UNPROFESSIONAL!!!!! THEY MAKE YOU WAIT AND STAND THERE LIKE YOU HAVE EGG ON YOUR FACE WHILE I WAS ONLY THERE FOR AN OIL CHANGE THE GIRL THAT DOES THE OIL CHANGE WRITE UPS IS A FRIGGEN WAIT AND STAND THERE LIKE YOU HAVE EGG ON YOUR FACE WHILE I WAS ONLY THERE FOR AN OIL CHANGE THE GIRL THAT DOES THE OIL CHANGE WRITE UPS IS A FRIGGEN MORON I ASKED A SIMPLE QUESTION ABOUT TIRES AND SHE COULD NOT EVEN ANSWER IT SHE HAD TO WAIT FOR SOMEONE ELSE TO ANSWER IT FOR HER. IF YOU CANNOT HANDLE THE SIMPLEST QUESTION YOU SHOULDN'T BE IN THE LINE OF FIRE. THEY ADVERTISE 30 MINUTE OIL CHANGES NO APPOINTMENT NEEDED WELL I WAS THERE FOR OVER AN HOUR AND THEN THEY LOST MY KEYS WHAT KIND OF SERVICE IS THAT? WHILE I WAS THERE I OBSERVED THE SERVICE MANAGER BELITTLING ONE OF HIS EMPLOYEES, SHE LOOKED AS THOUGH SHE WAS ABOUT TO CRY THAT IS VERY POOR MANAGEMENT. WHILE I WAS WATCHING THEM SCRAMBLE FOR MY KEYS ANOTHER EMPLOYEE WAS VERY RUDE AND PASSED A BODILY NOISE INFRONT OF EVERYBODY, THAT IS SO DISGUSTING. STAY AWAY FROM CURTISS RYAN HONDA WHAT A BUNCH OF LOSERS!!! More
by mike666
Employees Worked With
John Hauck, Mark Orcutt, Patti (girl that does oil changes)
July 21, 2010
We have purchased over 10 Hondas from this dealership. They have been new, leased, and used. They have never given us any problems about anything and have even bent over backwards to see if they can get u They have been new, leased, and used. They have never given us any problems about anything and have even bent over backwards to see if they can get us coverage from Honda for something that went wrong. I have nothing but great things to say about them. They have done tons of bodywork for us and have always stood behind their work. My husband and I highly recommend this dealership to anyone who is looking for a reputable dealership. More
by Shoenthal
Employees Worked With
Mark, Frank, Marty, Kim
