It was very easy to make a maintenance appointment for my Ford Escape. I did not have to wait once I got there. I had a couple of questions and felt comfortable asking my Service Advisor, John Davison, who answered them. He was professional and courteous which gave me high confidence. The mechanics did an excellent job. The service was done quickly and I was contacted when it was finished. I will always have my car serviced at Cypress Coast Ford, and when it is time to buy a new one, will buy from this dealership, based on my consistent positive experiences.