D&M Leasing - Dallas

I highly recommend Francisco and D&M Leasing. Francisco always goes above and beyond. He is the best car professional I have ever had the pleasure of working with. always goes above and beyond. He is the best car professional I have ever had the pleasure of working with. More

This is a review for leasing specifically Shawn Covington and helping us with our last several purchases we enjoy the process we like to know hassle bring it to me it’s a wonderful situation and helping us with our last several purchases we enjoy the process we like to know hassle bring it to me it’s a wonderful situation More

D&M was slow in paying off my trade-in. Bryan told me to make another payment, which I did so it wouldn't be late. Initially, he said my trade would be paid off before my next payment was due. Then, after make another payment, which I did so it wouldn't be late. Initially, he said my trade would be paid off before my next payment was due. Then, after I had already transferred my payment, he told me not to pay it (the day before it was due). So, now I'm still waiting on a check from my old Credit Union for the balance (payoff amt D&M paid minus the extra payment I made, MINUS INTEREST ACCRUED). I had to make calls to Customer Service at D&M to try to find out why the payoff had not been made yet. I emailed Bryan a couple of times about it, and his response was "I forwarded your email to finance". He made no attempt to track down the payoff issue. D&M customer service was helpful once I got to the right person. I talked to Bryan initially about what is important to me in a business (or any) relationship...trust, integrity and transparency. I was all in...until I saw the contract. Bryan (and his contract person and some "manager") made me feel like I was out of line for trying to understand the lease agreement details. That’s a terrible message to send to a customer! At that point, I knew transparency was off the table. Those lease agreements are designed to NOT be understood by the customer (e.g. "Net Capitalized Cost"). I would like SOMEONE at D&M to explain the numbers to me, and where they came from! Bryan was unwilling or unable to explain where some of the costs in the agreement were coming from! I STILL do not know! Early on, Bryan kept stating how much he would be in contact with me. The last I heard from Bryan was when I talked to him on 9/15/20 (text and phone) about how I felt regarding his lack of transparency, and that he was purposefully not disclosing the information I asked about, and misleading me. I was also shocked when he said that his contract person, in the 12 years she has been at D&M, has never had a customer ask so many questions about the lease agreement! I find that extremely difficult to believe. My question for D&M management is, who do I work with from D&M now? Bryan said he was told not to contact me, but felt the need to reach out to me that one last time to apologize. After reading some of the other comments here, I don't think this is a common experience with D&M. I'll be waiting for someone from D&M to contact me... More

Great customer service with D&M leasing and the easiest process for getting a new vehicle at a great price. Everything was done over the phone and through email and my rep Francisco even delivered my vehic process for getting a new vehicle at a great price. Everything was done over the phone and through email and my rep Francisco even delivered my vehicle to my house. I can’t recommend D&M enough! More

Shawn Covington and DM Leasing Team went above and beyond. They exceeded my expectations and took the time to understand what we needed for our daughter before she headed off to school. They underst beyond. They exceeded my expectations and took the time to understand what we needed for our daughter before she headed off to school. They understood our budget, were respectful and most of all honest with how they could help us. Not only did they make it very easy and convenient (not having to sit in a dealership all day) without leaving my home but they treated us with the utmost respect throughout the entire process. I will never lease from anywhere else. Thank you Shawn and team we are forever grateful! More

Best Service I've ever had. Fast, easy, professional. I worked with Francisco and he made the entire process really smooth overall. I'll definitely be continuing business with them. worked with Francisco and he made the entire process really smooth overall. I'll definitely be continuing business with them. More

Taunya Ingle was simply great again! She took my concerns / wishes and came up with the perfect vehicle! She made the process easy? GREAT SERVICE! concerns / wishes and came up with the perfect vehicle! She made the process easy? GREAT SERVICE! More

I has a fantastic experience with Taunya and D&M leasing! She was able to help me find the perfect far for by lifestyle needs and budget and she found it QUICK! This is the kind of experience everyone should She was able to help me find the perfect far for by lifestyle needs and budget and she found it QUICK! This is the kind of experience everyone should have when getting a new vehicle. I will be a customer for a life! More

This is my 5th car to lease with Taunya, and she is the best. She goes above and beyond for her clients. I was baffled about what to get for my next lease, and she helped to shepherd me through the proce best. She goes above and beyond for her clients. I was baffled about what to get for my next lease, and she helped to shepherd me through the process and had endless patience. She made everything so easy! More

Randy was very patient with me while I looked for the perfect car. He made some suggestions like exterior color of the car and I’m glad he did because I chose one of the colors! I would definitely refer perfect car. He made some suggestions like exterior color of the car and I’m glad he did because I chose one of the colors! I would definitely refer Randy to friends! More