D-Patrick Ford Lincoln

Buyer Beware- D-Patrick Worst Customer Service About 3 weeks ago I bought a brand new 2016 Ford F250 Super Duty King Ranch crew cab from D-Patrick in Boonville. While purchasing my new vehicle eve About 3 weeks ago I bought a brand new 2016 Ford F250 Super Duty King Ranch crew cab from D-Patrick in Boonville. While purchasing my new vehicle everyone was very nice and I felt like I was in good hands. I have purchased 2 vehicles from D-Patrick in the past and felt I was a valued customer. Driving off the lot with my brand-new truck the service advance trac light, airbag light, trailer brake module fault, 911 assist fault lights all started to go off, only 2 miles into my drive home. I took the truck into the dealership the next morning to be serviced. The dealership in Boonville had the truck for 5 days repairing the issue. When I picked-up the truck after work the lights went off again on my drive home. I went online to check my vehicle health report on Ford website and it stated urgent service required. I took the truck to the DPatrick Ford location in Evansville to have them work on my truck. They have had my truck for 10 days at this point with no idea of how to fix the problem. The service department has been in talks with Ford engineers and been driving my truck daily while hooked up to a diagnostic computer to try and figure out the issue, putting hundreds of miles on my truck in the process. Do to the fact that I need a truck and feel this one is unsafe, I called Ford and they told me to talk to the dealership about compensation. I called the Boonville location about making it right and the sales manager told me to come down because they stand behind what they sale and he wanted me to be happy. While at the dealership the sales manager was rude and standoffish. He wanted to give me trade-in value for my new truck and sale me a different truck, giving me around $16,000 less for the truck I just purchased. The “deal” he was working on would have made my loan payment go up $150 a month. This was for a truck equal to mine, instead of trying to provide good customer service they were trying to make more money off me. When stating my disappointment with the situation and customer service to the sales manager he stated “I just sell them, I don’t make them.” WOW. The owner also was not helpful with the situation and spent most of our conversation talking over me and my spouse. He basically told us that we should be thankful that they gave us a courtesy vehicle because they weren’t required to do that and a lot of dealerships don’t offer that service. He told us that the situation was bad for all involved; it would be unfair to them to do an even trade because Ford wouldn’t reimburse them for the truck and that was unfair to them. He stated they have sold 10,000 vehicles this year and only make 5% on each vehicle. I guess he was wanting my sympathy but after D-Patrick tried to make more money off me because of the situation, I just can’t see them as the victim. The owner called me back later that day and told me that he called Ford to recommend that Ford buy back the vehicle. He told me that should hold a lot of weight with Ford and it is something he usually doesn’t do. This week the service department called me to inform me they fixed the problem. They fixed a loose wire and no error codes have come on since; but there was no guarantee that it wouldn’t go off in the future. They told me I could pick it up the next day. I called the next day to confirm picking up my truck and they told me they had bad news the service lights came back on. They told me that they have no idea what the problem is and they had exhausted their resources and it was up to the Ford engineers at this point. They do not know when the Ford engineer is going to come. The service department has been very friendly but the situation is frustrating. The dealership is still unwilling to help correct the situation and I am left making payments on a vehicle that I cannot drive. I am in communication with Ford, but at this point I am just waiting for the lemon law to take effect so I can get my money back and this truck can be branded a lemon. That would honestly be the best result; that way no one else gets stuck with this truck without knowing about its serious safety issues. I just want to let everyone know that D-Patrick has the worst customer service I have ever experienced in my life and I would never recommend them to anyone. They will be nice to you while selling you a vehicle or doing warranty work but other than that they don’t care about you! More

Inept Service Department By a wide margin the most helpful sales staff I've worked with at any dealer. By a wide margin, the WORST service department I've ever dealt with. By a wide margin the most helpful sales staff I've worked with at any dealer. By a wide margin, the WORST service department I've ever dealt with. We own two Lincolns. A 2011 MKX and 2014 MKZ (Thanks, Henry!). We've had the 2011 MKX in for brake grinding problems, a bad brake booster, entertainment center problems and lastly spontaneously losing all power in traffic complete with the dashboard lighting up like a christmas tree. Three trips in for the brakes and we gave up. I hear the brakes grind daily when my wife backs out of the driveway to leave for work. The nav system took two (three?) trips to dpatrick before they replaced it. As I'm writing this, dpatrick called and told us they can't figure out how to fix our MKX losing all power despite the issue being widely documented all over the internet. (google it if you don't believe me--"lincoln mkx loses all power". It's not that our MKX has issues--that's beyond D-Patrick's control. The problem is they either can't fix a problem or it takes them multiple attempts, then they argue about the issue existing in the first place. They're stuck in that brand-damaging pattern of "If we can't fix it, it's not broke." I couldn't be happier with the sales experience but the service experience is consistently heartbreaking to the point where I don't know if I can trust them anymore. More

Good experience Dave Peirce was very helpful! This was a great experience! We plan to work with him in the future when needed. The whole process was wonderful. Dave Peirce was very helpful! This was a great experience! We plan to work with him in the future when needed. The whole process was wonderful. More

Amazing and hardworking staff Paul Mullen was an excellent salesman to work with. We didn't feel pressured and were able to ask all the questions we needed to before deciding how t Paul Mullen was an excellent salesman to work with. We didn't feel pressured and were able to ask all the questions we needed to before deciding how to go about our decision. Also, I know Paul put in the most effort possible for us to give us the best options. My fiance and I enjoyed working with him and his coworkers immensely and would definitely recommend the entire dealership to our friends and family. All associates were amazing to deal with but I don't remember the name of the gentleman who dealt with the paperwork or the lady who wrote out or receipt. More

regular maintenance Scheduled routine maintenance on my 2013 F150, Cody the service writer took real good care in making sure I got what I wanted, and answered all my Que Scheduled routine maintenance on my 2013 F150, Cody the service writer took real good care in making sure I got what I wanted, and answered all my Questions. He didn't try to push service or parts on me that I didn't need. It was an overall good experience,and I will definitely have D-Pat Ford continue to maintain my vehicle. More

the construction of the hotel makes it hard. They made me feel very comfortable. I hadn't bought from a dealer in 30 years. I certainly will consider using Fay, when I need to buy another vehicle They made me feel very comfortable. I hadn't bought from a dealer in 30 years. I certainly will consider using Fay, when I need to buy another vehicle. More

Great Everything was great. Super friendly. This was me and Gina first time buying with Dpatricks ford downtown and we our very happy. Gina loves her new Ca Everything was great. Super friendly. This was me and Gina first time buying with Dpatricks ford downtown and we our very happy. Gina loves her new Caddy. Thanks!! More

Great experience! I couldn't be happier with my experience with the dealership and with the salesperson. I would definitely recommend both to anyone I know. Every dea I couldn't be happier with my experience with the dealership and with the salesperson. I would definitely recommend both to anyone I know. Every dealership should have a salesperson like Henry Hayden. He's the best!!!! More

Great Dpatrick found what I wanted I wanted and worked with me to get it in my budget. The service was quick and on point and they listened to what I want Dpatrick found what I wanted I wanted and worked with me to get it in my budget. The service was quick and on point and they listened to what I wanted. More

Mud Flaps Installed I was there an hour from the time I arrived to the time I left. Awesome. They were very helpful, curtious and efficient. I would defiantly recommend t I was there an hour from the time I arrived to the time I left. Awesome. They were very helpful, curtious and efficient. I would defiantly recommend them. More