D-Patrick Motoplex - Volkswagen Mercedes-Benz BMW Porsche Audi

"Vehicle Functions as Designed"--- Fixed or Not? I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and inform I brought my vehicle in for oil change. I also asked them to check out a fuel gauge issue I was having (giving false readings) I was called and informed that the error was a "Fuel Consumption" error and it would require a soft ware update, of which my cost would be $159. I authorized the repair over the phone and shortly was called to note that the vehicle was repaired and ready for pick-up. Tuesday, after New Years, I went to pick up my car. The documentation reflected a complete repair with a total exceeding $300 ( oil change included) It was noted that the "vehicle functions as designed" after the software update was completed. I paid for the repair and went to get in my car and drive home . . . the check engine light was off . . . fuel gauge, still faulty. I went back into the store to confirm this error is work, frustrated by a misaligned expectation given. I was then given back a loaner and assured that they would figure out the issue and fix it. The following day I received a phone call, stating the "real" issue was a faulty fuel tank that needed to be replaced . . . totaling over $2,000. It is important to note that I was already informed that the vehicle was "functioning as designed" however, they had the audacity to ask me to pay this without acknowledgment of their error in work at all . . . I declined the offer to donate $2,000 to their cause for a repair that had previously been "fixed" of which I then asked for a refund of the $159 of which I was unjustly charged for a repair that had not been completed.... I was informed that I would have been charged that either way . . . but was informed that they would be happy to fill my tank and delivery my vehicle to me for my inconvenience . . . See, the issue is not the $2,000 charge . . . it was the lack of validation of the original repair and the documented error that D-Patrick refused to to take ownership of. I do not believe that the customer is always right, but I do believe that a business should treat the customer with integrity, ethics and values befitting a sustainable trusting relationship. It doesn't matter what I can afford or what I can't---the value I place is in truth and respect. It was unfortunate to say the least. More

Quick Response, Willing to help anyway they can. Keeli on enternet was very helpful. Jordan Roe sold the Rav4 to Me. Delivered it to me after radio repair was finished. Very happy with the staff and Keeli on enternet was very helpful. Jordan Roe sold the Rav4 to Me. Delivered it to me after radio repair was finished. Very happy with the staff and the vehicle. Paper work was very quick. Great Experience! More

Trina Marie Its been awhile since I've purchased a vehicle,but sales mgr Frank, sales consultant Jordan and Nick in financing all helped me with utmost respect an Its been awhile since I've purchased a vehicle,but sales mgr Frank, sales consultant Jordan and Nick in financing all helped me with utmost respect and courtesy and I felt like I was genuinely an appreciated customer!!! I'm so happy with my purchase and I recommend anyone buying from this dealership!! They go above and beyond and really do value you!! Thanks keep up great work!!! I'll be a forever customer!!!! More

Mercedes service is terrible I have taken my older Mercedes to them three times and each time they want to focus on other problems and systems beyond what the scope of the work I I have taken my older Mercedes to them three times and each time they want to focus on other problems and systems beyond what the scope of the work I requested. They are overpriced and the last time I took my vehicle in the mechanics made a mess of my headliner and left greasy fingerprints on the hood. More

VW Passat Service The DPat VW team did a great job thoroughly diagnosing the problem and ensuring the issue was fixed. Brian Allen did a great job providing frequent up The DPat VW team did a great job thoroughly diagnosing the problem and ensuring the issue was fixed. Brian Allen did a great job providing frequent updates to me and keeping me up to date. More

Just another $ We bought a new A7 in 2011, a new A8 in 2012, A new Q7 in 2013 a Porsche Cayenne S in 2013 and a new A8l in 2015 and the wouldn't even give us a compl We bought a new A7 in 2011, a new A8 in 2012, A new Q7 in 2013 a Porsche Cayenne S in 2013 and a new A8l in 2015 and the wouldn't even give us a complimentary $150 detail service to buff out a few scratches and clean the inside even though we have Simoniz protection plan on the last car. More

Excellent service as usual D-Pat once again fulfilled every expectation for service. The day was cold, so we didn't get a car wash, but that decision was made up front by me. D-Pat once again fulfilled every expectation for service. The day was cold, so we didn't get a car wash, but that decision was made up front by me. These guys really do try to do a great job. More

Service department was outstanding! From making sure I was comfortable and getting the service completed 2 hrs earlier than estimated time. Sine I was havi department was outstanding! From making sure I was comfortable and getting the service completed 2 hrs earlier than estimated time. Sine I was having the first transmission service done per mb's guidelines they provided a courtesy vehicle to use. More

Great Experience buying a new car Salesman was excellent. Worried about every detail of the car. Processing the paperwork for the sale was fast. Followup over the next few days was Salesman was excellent. Worried about every detail of the car. Processing the paperwork for the sale was fast. Followup over the next few days was great. More

"Audi Service' Excellent service again and always treated special. I drive an A4 and was given an A8 to drive as a loaner which was an awesome ride! That's just one Excellent service again and always treated special. I drive an A4 and was given an A8 to drive as a loaner which was an awesome ride! That's just one of the way's you do it to keep loyalty with your customers! More