DARCARS 355 Toyota
Rockville, MD
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The sales team provided excellent, quality customer service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manag service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manager -Noël Munga: Sales consultant More
hi would like to thank V.Lee for the excellent job on my hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and 355 came up. i was in at 4 on a friday and out the door with a car wash by 5...thanks again lee on ur excellent service and your outstanding personality..355 should be proud to have a employee like you!!! maria More
Thank you Mike and Firooz for helping me buy my dream car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. Everyone was friendly, helpful and willing to work with me. We are now a very happy family and the kids just love the car. Thank you very much and I promise i will refer everyone to your dealership! You guys are the BEST!!!!!! Thanks More
While I was researching the Toyota RAV4 that I wanted to buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shel buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shell game with the price and payments and trade-in etc. so that the buyer has no idea what is going on. I found NONE of that at 355 Toyota. I fully expected the "four square", the monthly payment games, the repeated trips to the sales manager, and the "what will it take to get you to buy today" and I was prepared to walk out if it started. I was watching for any of that and found none. Sayed was completely open and honest about the pricing -- and I KNOW what prices should be after doing a lot of research on the internet. I know what a very low price is for my Toyota RAV4 and what Sayed showed me, without any games or fooling around, was a VERY low price. After double and triple-checking what Sayed was showing me -- and asking him to give me the total out-the-door price -- I actually admitted to him, "That's a really good price." I was stunned. Sayed also told me a lot of things that I didn't know about the RAV4. The finance guy gave me a sales pitch for an extended warranty, which I had no interest in, but he backed off when I made it clear that I wasn't interested. Everything else went BETTER than I expected. This was the first time I've been to 355 Toyota, I have no relationship with anyone at 355 Toyota, but I was extremely surprised at what a good deal I got and that they didn't play any games with me. More
Don't go to this dealer!!! I went to purchase a new Prius over memorial day weekend 2011. Originally they wanted $1000 over MSRP for the car, despite having a couple on the lot. I walked out of the showroom over memorial day weekend 2011. Originally they wanted $1000 over MSRP for the car, despite having a couple on the lot. I walked out of the showroom then and there. The salesman chased after me saying that he would forgo the surcharge if I would purchase the car that weekend. I agreed to come back the following day to take delivery and we shook hands on the deal. The next morning the salesman calls me to make sure I'm still interested. Saying yes, he told me everything was ready to go. When I got to the dealer an hour later, ready to take delivery, the salesman informs me that they had sold my car the previous day. While I understand that they sold the car for a better price, there is NEVER any excuse for lying. I refuse to do any business with those who don't even have the decency of being honest and neither should anyone else. More
My husband bought his car from 355 Toyota after doing quite a bit of shopping around and we were treated with such care from Mike Ardalan that I wanted to go back a few months later in June to lease my n quite a bit of shopping around and we were treated with such care from Mike Ardalan that I wanted to go back a few months later in June to lease my next car from him. Mike stayed in contact with me until I was ready to make a decision. He really took the time to give me valuable tips while I was searching around and comparing other dealerships for the best deal. Because of this he built my trust and truly worked to give me the best deal. He beat the other dealership I was negotiating with and even saved me and my husbands time by turning our old tags in to the MVA for us. If that's not top notch service, I don't know what is. Firooz, was also very patient and went the extra mile in making sure I understood all my included warranties and features in my new Toyota Highlander. Thanks Guys, you're the best and I'll be sending all my friends and family your way! More
Parin Mehta was extremely accommodating the very first time I met him. I very much liked his non-aggressive, easy going personality and expansive knowledge of the Toyota product line. I would highly rec time I met him. I very much liked his non-aggressive, easy going personality and expansive knowledge of the Toyota product line. I would highly recommend him to friends/family members interested in purchasing a new vehicle. More
Juan was very accommodating and courteous. He listened to why we were looking for a car and ensured our needs were met. His follow up was amazing and kept us in the loop from the moment we walked in the doo why we were looking for a car and ensured our needs were met. His follow up was amazing and kept us in the loop from the moment we walked in the door to the moment we drove off in our Highlander. More
Mr. H. Harris was verry patient with me, he answered all Mr. H. Harris was verry patient with me, he answered all my quenstions, very friendly and understanding of my needs. I am very happy with the serv Mr. H. Harris was verry patient with me, he answered all my quenstions, very friendly and understanding of my needs. I am very happy with the service that Mr. Harris gave me. also the shuttle driver he was friendly and knows the area, it was an incident on 355 going back to pick up my car and he stated "don't warrie I will take a short cut" and he did. Mr. Harris and the driver(don't know his name)are a good asset to Toyota. Thank you Jovita Pena More
Staff was extremely courteous; there was no wait to be served; all questions were answered completely and service was performed in a very timely manner. served; all questions were answered completely and service was performed in a very timely manner. More