you might have a great experience purchasing, but think about it. Everyone is nice to you while you're giving them money. The REAL test is when an incident occurs and they're expected to help. I can tell you firsthand, they have failed- MISERABLY.
Brought my car in a few weeks ago to be serviced after having issues with it for almost a year, and Steve Flint told me that he would handle things through corporate (I will skip the details of how Jack Tran tried to charge me twice for the same thing), but that my car would be fine to drive, and if I had any issues with my upcoming inspection, then I was to have them contact him, and he would work something out (no idea how that was expected to happen)... 2 weeks later, and I'd still heard nothing. Then it happened, my car DIED. I could no longer drive it ~mind you this is not an older car (2012 Jeep liberty Jet), nor a cheap one, but I could no longer move it an inch, as the car overheated and the red indicator light was on AND beeping.
My car was sadly towed there last saturday, and it is friday and my car still HAS NOT BEEN LOOKED AT, and the rental car that was promised to me last night by steve flint, magically disappeared, and I'm no longer authorized to get one. Additionally, steve also promised to have my car looked at first thing this morning and to call me by 10am, but it is almost 1:30 pm, and after my eighth call to them (they don't have an answering service where you can leave a voicemail), being on hold for an HOUR, I still have not spoken to Steve, who told Jack (according to Jack) that he would call me an hour ago (for the second time). Basically I'm getting the runaround, and what's worse is they have my car, my property, and I don't know WHAT they might do to it. If they tried to overcharge me when I initially brought it by, what's to stop them from doing it now?? Hopefully corporate (whom I've filed a complaint with), the better business bureau or the FCC will be able to. We shall see, but when they can't or aren't willing to tell you who the area manager is, or they don't know who's done or said what in the office, I don't have high hopes...
If I can give you a piece of valuable advice, DONT BUY A JEEP, and if you have one DONT TAKE IT HERE!!! You'll regret it, terribly.