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DARCARS Honda - Service Center

2.8

32 Lifetime Service Reviews

2260 Crain Hwy, Bowie, Maryland 20716

32 Reviews of DARCARS Honda - Service Center

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October 05, 2018

"Excellent Customer Service"

- shm94

Brian is extremely helpful when guiding you through the service process. He makes sure that all of your concerns are addressed and he takes his time with you as the customer.

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Recommend Dealer
Yes
Employees Worked With
Brian Mead
June 29, 2018

"Great and knowledgeable service. I highly recommend."

- Happycustomer18

My 2 year old Honda would randomly not start and my local Honda service center couldn’t figure out the problem so I contacted Honda of Bowie service center and spoke to Nicholas. He was great. Very knowledgeable and put me at ease. I took my car in the next morning, the problem was fixed and I was extremely grateful. Thanks Nicholas!!

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Recommend Dealer
Yes
Employees Worked With
Nick Tomasko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

DARCARS Honda responded

We are so glad that the team at DARCARS Honda of Bowie was able to assist you. Thank you for your business!

May 31, 2018

"2018 accord battery problem "

- Cpineda90

Bought a new 2018 accord . Came with a scratch on the wheel . 2 weeks later battery die. They charged it and had to go back to get it replaced all they said for my troubles is to suck it up the deal is done. Horrible experience Had to take time off and spend time at the dealership for service on a brand new car. Customer service is horrible they try blaming me on everything, Very disappointed.

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Recommend Dealer
No
Employees Worked With
Jun 04, 2018 -

DARCARS Honda responded

We are very sorry to hear that this has been your experience. It is certainly not what we expect from our dealership team. We will share this feedback with the General Manager of the dealership.

April 19, 2018

"Pohanka Honda Saves the Day!!!"

- Rodney Carter

On Monday, April 16, 2018, I found myself in bondage as I took my vehicle to have the master window switch replaced at DARCARS Honda of Bowie. The car was taken in for diagnosis, and the service team lead, Nicholas, quoted me a price of $1279.67. I politely told him I would need a second opinion, and if his price was competitive, I would return and have them make the repairs. I drove less than 15 miles to the nearest competitor, Pohanka Honda of Capital Heights, and, immediately, without diagnosis, was quoted a price of $365 (+ or - $60). I immediately allowed them to do the work after DARCARS Honda of Bowie charged approximately $1000 more for the same work. They completed the repair and it cost only $312.41. The experience was night and day. Pohanka Honda's showroom was cleaner, brighter, nicer cars on the showroom floor; and, most importantly, honest service. Pohanka has won a customer for life, but Darcars has lost a customer and I will never recommend anyone to go there. Even after speaking with the manager, I was unsatisfied and disappointed. He defended the quote and didn't offer any remedy for their blatant dishonest practices. Again, thank you Pohanka Honda for emancipating me!

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Recommend Dealer
No
Employees Worked With
Nick Tomasko
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 20, 2018 -

DARCARS Honda responded

Hi Rodney - I responded to your reviews on Google and Yelp as well. I have spoken with the General Manager of the Honda dealership regarding your concerns. He is going to reach out to you to explain the difference and see if there is anyway that we can earn your business back. Thank you, Nicole

November 12, 2017

"Honda Brand Sells Itself"

- Emani3

Kerry Dillard is very professional, honest, straightforward, and friendly. When you get to him you have already picked out a car and dealt with a salesperson and figured out majority of details of the sale. Some people have had experience prior to getting to him or they thought that their credit would enable them to get something that is out of his control. The dealership needs some work around prompt customer service and acknowledging customers with the mindset that every interaction could possibly be a sale. Especially when you have an employee standing outside smoking a cigarette with two other people but doesn’t offer to assist or get someone to assist you when they are in the business of selling cars. A great man named Parnell( committed, focused, customer service oriented, friendly) assisted in getting Roy Peregoy (very kind, customer focused) to me when he realized I had received no help or assistance and was ready to go back to the service department without looking at any cars. Roy in turn apologized and got Tony Gunter (knowledgeable, friendly, customer oriented) to assist me. I had a great test drive just going out to see what the new Honda had to offer and actually became interested in purchasing. Then Roy Berry (friendly, flexible)actually saved the day because I was going to leave after a car I purchased from them less than 2 years ago with not 14k miles and in perfect certified condition (because it was barely driven except on the highway) was not even going to get 15k in trade. Hondas are supposed to hold their value so I couldn’t believe that was possible and I had bought 2 new cars in 4 years from this dealership. There was also a young lady who works with the Honda Care that was very helpful and offered items that would extend the life of your car without being forceful. They have an awesome service department who have always been helpful even when other Honda dealerships have not. Simple things that you may be having an issue with they will tell you how to fix it or do it for you without trying to charge you because it is just good customer service. The dealership offer lifetime oil changes and they normally wash your car when you bring it in for service. I can’t remember their names but they were helpful and professional and even got my oil change done faster than they thought and ahead of my appointment (even though they ended up keeping the car). If you are going to purchase a car you should see Tony Gunter who knows everything about the Honda’s and the whistles and bells and he is not pushy or Ifiok Umoh (previous salesperson that I thought had moved on to management elsewhere) who will work with you to get you in a vehicle and give you the best options available. A simple oil change turned into a car sale that almost didn’t happen because of poor customer service that started from the top of management but was rectified by Parnell who I believe works with the Service area and movement of new stock and then by Tony Gunter who walked all over talking to me about what the new Honda’s offered and taking me on a test drive even though I wasn’t going to buy(as you see that changed).

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Recommend Dealer
Yes
Employees Worked With
Kerry Dillard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rick Peregoy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roy Berry, Tony Gunter
Nov 13, 2017 -

DARCARS Honda responded

So glad everything went well! Thank you so much! Congratulations!!

June 28, 2017

"My car is being help Hostage"

- Byfield

If I could give this dealer negative stars I would, this has got to be the dealership from xxxx. DON'T TAKE YOUR VEHICLE TO THIS DEALERSHIP.....I PROMISE YOU WILL REGRET IT. How in the world a Honda Dealership take 16 days to replace an airbag in a Honda Civic? At our wits end my husband and I reached out to Corporate Customer Service and was redirected to the GM Mr. Rick Barton. We called him several times, left him messages, and even had him paged by the dealership receptionist. I even went as far as to email Mr. Barton. It is now Wednesday June 28th @11:14am and we are yet to receive a call back from Mr. Barton. Laugh of the Day, on their website is the following quote “from the moment you step foot into our dealership, you'll know that satisfying our customers' needs is our number one priority; for top-notch service from highly skilled and trained technicians”, what a JOKE…. There is a serious disconnect with the Service Department; I am starting to believe that that my Honda Civic is being held hostage by Darcars Honda. If there is one thing I am sure of; they’ve trained their employees well on the “Art of Shifting the Blame” and giving people the constant run around.

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Recommend Dealer
No
Employees Worked With
Marvin Yoon
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rick Barton
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keith Harris
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rick Peregoy
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 29, 2016

"Never got a call"

- 05AccordDude

I had just moved into the area and tried to schedule an appointment twice for my very important air bag recall since I didn't have time to do it during our move. I called and talked to the appointment coordinator twice, letting him know that I had tried in the past to schedule this with them. I was told that the service advisors handled this and that they would be be giving me a call. I never received a call back after 4 tries. Called another Honda dealer and they scheduled me on the spot. Bad business model folks. I was a service advisor for another brand for 4+ years. Not calling people back is the number one complaint, and a good way to get a terrible CSI (Customer Satisfaction Index) score. This needs to be addressed. Fortunately for me, I never had to deal with them in person. I'll take any future business to another Honda dealer, even though I live less than 5 miles from this place. ***EDIT: Received a nice phone call from the service manager responsible for the emails sent from the appointment coordinator I spoke to. He had been out of the office and therefore did not receive/forward the emails during his time off over the holidays. I revised my scathing 1.5 to a 3 star review, since they made the effort to email and call me quickly about the dropped ball. I will consider giving them a chance should I need something in the future, barring my visit to Annapolis Honda this week. However, it should be noted that when this kind of system is in place, steps should be taken when someone will be out of the office to forward these emails/calls to someone else so that the customer is not left hanging.

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Recommend Dealer
No
Employees Worked With
None
Dec 29, 2016 -

DARCARS Honda responded

I am truly sorry you experienced this! If you don't mind, I would like to discuss your experience and get feedback. Please email me directly at jdobson@darcars.com. Thank you for reaching out to us - Jammie

October 29, 2016

"Inconsiderate service team, poor service department "

- Accord_2011

I received a follow on call regarding my last service at DARCARS Honda of Bowie, I praised them but let them know the original problem still persisted. Scheduled appointment at 8 am on Saturday, I arrived at dealer on time, they took my car in and call me from the waiting area 20 minutes later stating they would NOT see my car, the service rep said to bring it during the week because no one could look at it. Folks, why wast my time like that? Last Honda I will own! Nowadays any car quality is very close, so I believe where a brand of cars can separate themselves is at the service. This particular experience is my second one at DARCARS Honda of Bowie, certainly the last. Additionally, why stick to a product that although generally good is not being serviced correctly? I have owned many Hondas and Acuras and believe they are ok. I also own a Toyota and have owned Lexus as well, excellent brands. After this sad and poor treatment I will go back to owning another Lexus or a Toyota as I ALWAYS get treated with respect at their locations.

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Recommend Dealer
No
Employees Worked With
Mohammed Jalloh
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 31, 2016 -

DARCARS Honda responded

I am so sorry to hear this! I would like to get some more information so that I can review this personally with our Service Director. If you wouldn't mind please email me directly at jdobson@DARCARS.com. I would like a chance to make this right. Thank you - Jammie

June 04, 2016

"Horrific maintenance experience."

- monsterdon

BUYER BEWARE should be their motto. We had a terrible experience recently that remains unresolved. My 77 year old mother in law came in for an oil change and left with a $2400 dollar bill. They recommended having the timing belt and water pump replaced (approximately a $900 job), even though she had the same work accomplished 3 years ago at the same facility. They also recommended changing the front axles because one of the boots was cracking, even though the axles were fine. At least there was some underlying defect. When performing the maintenance, the technician failed to tighten the left axle nut as required and it had started backing off. It was so loose that the left axle came disengaged while I was driving at highway speeds. I barely avoided an accident. Fortunately, I was able to tighten the nut enough to get home. I went to talk to the Service Manager, Mr Lavin, the next day. Initially he handled the matter professionally and directed the mechanics to inspect the car. I then asked him about why they were recommending a change in the timing belt when she had that same work accomplished here 3 years ago (according to the Honda website, this is done at 105,000 miles or 7 years). He blamed my mother in law for not knowing the work was previously accomplished, He became rude when I suggested that customers that come to the same dealership repeatedly have a reasonable expectation that the dealer keep the records. He stated that the ownership had changed and that the old owner took the records. I responded by questioning whether his department informed her that they no longer had any records and that she needed to look at her receipts to see if this maintenance had been accomplished. His response was even more defensively rude. And this behavior came to a customer who was almost in an accident due to negligence of his staff the day before. At that point I had enough of his behavior and left the facility quite angry. I called the general manager and left a message, but have not heard back. I guess DarCars Honda in Bowie has plenty of eight year customers to throw to the curb. I guess I will have to elevate this to Corporate Honda and see how they think that this should have been handled.

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Recommend Dealer
No
Employees Worked With
Bill Lavin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 06, 2016 -

DARCARS Honda responded

Thank you for reaching out to us, I am truly sorry for the trouble. We understand your frustration, this is not the impression we want to leave with you. I would like to provide assistance and solve this. Would you mind emailing me directly at jdobson@darcars.com. Thank you again in advance.

May 03, 2016

"Overcharged for parts"

- Love my Honda

I brought my Honda CRV into the dealership because of problems with the headlight on the driver's side. The customer service rep very politely came out and explained that the problem was not merely the bulb, but the headlight apparatus, and said that it would cost $800 to fix! When I asked why the price was so high, I was told that the part costs $500. A little research online produced the exact same part for $71.68. Also, the labor cost of 300$ was bested by our usual mechanic at Bowie Motors who quoted us a price that was less than half the money. So, by not having this repair job performed at Darcars Honda, I saved a whopping $590! Check elsewhere for parts and labor before bringing your Honda here!

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Recommend Dealer
No
Employees Worked With
Danny Funk
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 03, 2016 -

DARCARS Honda responded

I am so sorry to hear about your visit. I will make sure to address this with our Service Director. If there is anything I can do at this time please email me directly at jdobson@DARCARS.com. Thank you

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