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DARCARS Lexus of Englewood
Englewood, NJ
2,286 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,286 reviews
April 05, 2024
Friendly and attentive service, the estimate was explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. explained fully ahead of time. Too bad they no longer have small breakfast treats while we wait. More
by Gdad321
March 27, 2024
I will start this review with the only positive aspect of My experience with Lexus of Englewood: Grace. I believe she is the receptionist and she is the only person who has genuinely attempted to provide any My experience with Lexus of Englewood: Grace. I believe she is the receptionist and she is the only person who has genuinely attempted to provide any semblance of customer service. Thank you, Grace - despite your efforts, I'm left disappointed with a vehicle that has been rendered inoperable while in the care of this dealership. I received a call when I was out of town telling me to pick up my vehicle. When I asked if it was drivable, the woman who called had no idea. She needed to get that information and call me back - it wasn't. More silliness ensued - no one seemed to know what was really happening... And the email exchange was shocking considering the clear and apparent ignorance regarding the state of affairs regarding my vehicle. That said, I need to understand exactly what happened to my car. My vehicle is kept in a covered parking garage. When I dropped off my 2015 RX at the beginning of January, it was working perfectly fine and only required a replacement key. I called the Lexus of Englewood parts department and confirmed that a key was available and Roberto explained that it would take 2 hours to reprogram the car and the key as opposed to one hour because I didn't have a second key to copy. The first red flag was waved when Nixon, told me that it would be three hours. Nixon and I had a lengthy discussion regarding this discrepancy when he ultimately agreed to two hours because he could pass the cost on to another [unsuspecting] customer. The second red flag was waved when I was told that the key couldn't be programmed because there was water damage in the fuse box inside of the engine compartment. Nixon further stated that the computer was also shorted. As previously stated, my vehicle was functioning perfectly and only needed a replacement key. I reiterated this point and the fact that my vehicle is parked in a covered garage therefore, I can't comprehend how, when, or where water damage could have occurred while the vehicle was in my care. I sent a tow truck to retrieve my vehicle January 10th but Nixon said that my car was in "a million pieces" and it needed to stay with them because Lexus is the only service shop that can perform the repair. I put Nixon in touch with my warranty provider and they approved the repairs. Last I heard on January 26th, the recommended ~$3,500+ repair of replacing the fuse box and computer did not work. At this point, I was no longer comfortable working with Nixon - too many inexplicable events and too much slick talk - I requested to speak with the Service Manager as I wanted to be assigned a new service rep. Further, while this is happening - I was never offered a loaner vehicle. I requested to speak with the service manager repeatedly before I finally received a call. The first week of February, I was informed that Nixon left the dealership and they are still working on my car. I was also told that I needed to be patient because it's very tedious working with electrical issues, etc. I was given a loaner and I didn't hear back from Lexus of Englewood until I was told to pick my still inoperable vehicle on March 19th. So, I need a complete understanding of events so I can take my vehicle to a legitimate repair facility that operates with integrity and get my vehicle operating again. More
by ytogunde
Employees Worked With
March 23, 2024
A very nice place they are very nice people and professional people a very good work professional people a very good work More
by cecilio5492
March 19, 2024
I come from New York City to service my Lexus. It’s such a pleasant experience. Englewood NJ is beautiful and the Lexus dealership here is even better. It’s such a pleasant experience. Englewood NJ is beautiful and the Lexus dealership here is even better. More
by peter8lee
Employees Worked With
Gabriel Aguilar
March 19, 2024
Sales rep Natalia Jiminez is the absolute best. No pressure, fully informed, extremely helpful & committed. Natalia is a pleasure to do business with. After over 20 years of being a customer of the No pressure, fully informed, extremely helpful & committed. Natalia is a pleasure to do business with. After over 20 years of being a customer of the dealership I can also represent that the Service Department is top-notch. More
by MPK7
March 11, 2024
Excellent service! Woodrow was professional, courteous and helpful. Service details were explained with updates on timing. Linda Foltis Woodrow was professional, courteous and helpful. Service details were explained with updates on timing. Linda Foltis More
by Linda Foltis
Employees Worked With
Woodrow McFadden
March 09, 2024
Grace and Luis are awesome! !! They always welcome their customers. Very friendly and warm. Thank you! !! They always welcome their customers. Very friendly and warm. Thank you! More
by Sungjaeoh
March 08, 2024
Have been going to Lexus of Englewood / Darcars for years. Service is always top notch. Always kept informed and up to date on vehicle. Thank you Woodrow and Grace. Joy Rosenblatt years. Service is always top notch. Always kept informed and up to date on vehicle. Thank you Woodrow and Grace. Joy Rosenblatt More
by Mr_bob69
Employees Worked With
Woodrow McFadden and Grace
