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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,288 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,288 reviews

August 04, 2017

Damaged Multiple Parts of Vehicle During Service I recommend customers to stay away from this service department. They have incompetent mechanics that will most likely damage your vehicle. This was t More

by rdfxcln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager, No longer works there.
August 03, 2017

Honest & Great service I had researched to lease the NX F sport for a while and before I made a decision on a dealer out in Queens, I contacted the Englewood location just i More

by pudgy4j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kim, Toni Han
Aug 18, 2017 -

DARCARS Lexus of Englewood responded

Congratulations on your brand new NX F Sport! Chris and Toni are great assets to our team, so it does not surprise me that they were able to get you set up with your perfect vehicle. Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to them and all of us hope to see you again when the time comes to service your new car. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 27, 2017

Great Experience & Service My wife and I had a pleasant experience with Chris Kim. He was able to give me the best price that was within our price budget. He explained the car's More

by johnk99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kim & Toni Han
Aug 01, 2017 -

DARCARS Lexus of Englewood responded

John, Lexus of Englewood thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five-Star Review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 26, 2017

Ask for Carlos! Carlos is a pleasure to deal with! Fair, funny, all around good salesman. Easy to deal with. I will definitely send friends & family to buy from him. More

by Cfrazee12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcaide
Aug 01, 2017 -

DARCARS Lexus of Englewood responded

Thank you so much for this excellent feedback and your very kind recommendation. I am grateful to hear that Carlos made such a great impression on you We look forward to working with you or anyone you might send our way in the future.. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 26, 2017

Awesome service! Carlos was awesome with helping us decide the perfect car for us. He went above and beyond to make sure we were happy without any pressure or hassle. More

by Kg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcaide
Aug 01, 2017 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this review, Kg. I am very happy to hear that Carlos was awesome in helping you get set up with the perfect new car, and that he went above and beyond to make sure you were happy with your experience. If there is anything more we can do for you please feel free to come back and see Lexus of Englewood anytime! Take care. Warm regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 06, 2017

Happy Camper I often struggle with getting the price right and getting the vehicle I want. Jesus Peralta was amazing and worked extremely hard to make sure I was a More

by WHITEGURL0723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ghani, Dick Shore, Jesus Peralta
Jul 07, 2017 -

DARCARS Lexus of Englewood responded

Thanks for your outstanding review! I'm very happy to hear that Jesus and Eric were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 02, 2017

Excellence Everyone who worked with me was nice, courteous, knowledgeable & professional. My expectations were satisfied & made czar purchasing a pleasant exper More

by Lorin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Sam Ghani, Carlos Alcaide
Jul 07, 2017 -

DARCARS Lexus of Englewood responded

Lorin, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 01, 2017

Greatest Beyond my expectations! 110% recomended. Nice instalations, amenities (Good coffee tho) jajajaja! Great service, great customer services, nice people More

by Haroldloscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Peralta
Jul 07, 2017 -

DARCARS Lexus of Englewood responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with Jesus and we look forward to working with you again down the road. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 30, 2017

Amazing Experience I can honestly say that this time around my experience was excellent. Nenad was attentive, helpful and true to his word. Everything he promised me I r More

by Marlotaveras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Vallejo, Sam Ghani, Nenad Djurasevic
Jul 07, 2017 -

DARCARS Lexus of Englewood responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

June 28, 2017

great Very friendly and professional. Worked on best deal that fitted my budget. They where able to process the deal very fast. I am very happy with this More

by Rtremols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nenad Djurasevic, Jeff Barowski
Jul 07, 2017 -

DARCARS Lexus of Englewood responded

Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Lexus of Englewood. If you have any further needs, do not hesitate to stop by for a visit. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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