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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,288 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,288 reviews

March 02, 2022

I have leased 3 cars from this dealership and am very happy with the service I receive. They clearly wanted to give me a good deal and make me happy. The sales people are knowledgeable and polite, alt More

by Henni
Recommend Dealer
Yes
Employees Worked With
Marlon Matamoros
Mar 02, 2022 -

DARCARS Lexus of Englewood responded

Hi Henni, thank you for continued support. Jon and Marlon will love hearing how much of a positive impact they had on your purchase experience! It was our pleasure to make your visit seamless and straightforward, and the entire DARCARS Lexus of Englewood team wishes you many safe miles in your new Lexus!

February 28, 2022

I highly recommend Dan Phillips at Lexus of Englewood. He has always been extremely helpful and a pleasure deal with when I have my car serviced. More

by Kuldeep
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the glowing review! We are so glad to hear that you had such a successful service experience working with Dan and the DARCARS Lexus of Englewood team. Drive safely, and we hope to see you back again down the road!

February 27, 2022

Excellent service Department, very knowledgeable. Prompt service. My car was serviced and it ran as if it were brand new! More

by Audrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

DARCARS Lexus of Englewood responded

We are thrilled to see that your experience with our team was successful, Audrey! Thank you for supporting DARCARS Lexus of Englewood and we will see you next time!

February 26, 2022

Natalia was extremely professional, friendly and offered personalized sales experience for us! She was thorough even while taking us for the test drive making sure all our questions were answered and that w More

by shwets149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

DARCARS Lexus of Englewood responded

We can't thank you enough for your continued business and support! It's wonderful to hear that your recent service experience went smoothly and we are grateful that you would share this feedback about Natalia and our DARCARS Lexus of Englewood team. Safe travels in in your new car!

February 25, 2022

Made my buying process easy and simple, Stephen Ham even sent a driver to pick me up at home. Best luxury car buying experience. More

by Joarausa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Ham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

DARCARS Lexus of Englewood responded

Thank you for leaving us such a wonderful review; our staff will be pleased to read this! Customer satisfaction is our top priority, and your review reaffirms the hard work we put in every day. So thanks again for your kind words, and we look forward to seeing you next time!

February 24, 2022

Absolutely the best experience purchasing my Lexus Rx! The personnel, Christopher, John, Joe, and Luis Miguel were outstanding! And Mario is just amazing! They were all attentive and very transparent. YOU More

by jenniferpereyrasw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Grawehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Miguel , Christopher Vassallo, Mario Beltran, John Zingani
Feb 25, 2022 -

DARCARS Lexus of Englewood responded

Thank you for the great review, Jennifer! We are so glad to hear that you had such a successful purchase experience working with Christopher, John, Joe, Luis, and the team. Drive safely in your new Lexus RX, and enjoy it! We hope to see you back again at DARCARS Lexus of Englewood!

May 03, 2022 -

jenniferpereyrasw responded

Update: Disappointed for the false information on the Darcars Assurance Plan. Failed on transparency, being this a very important value on any business and especially for the client!

February 23, 2022

Very polite and professional. Chris and the managers were helpful and patient in meeting our needs. I have zero complaints about this dealership and I would strongly recommend thi More

by rambarot9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Chris Vasallo, Christopher Vassallo
Feb 23, 2022 -

DARCARS Lexus of Englewood responded

We can't thank you enough for your business and support! It's wonderful to hear that your recent experience went smoothly and we are grateful that you would share this feedback about Chris and our DARCARS Lexus of Englewood team. Safe travels until we meet again!

February 13, 2022

We just had an amazing experience buying our pre-owned RX 350 at Darcars Lexus of Engelwood. Steven Ocampo went above and beyond to make this process smooth and non stressful! He even bought us Lunch as we More

by Couma8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Patlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ocampo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issa Charles
Feb 14, 2022 -

DARCARS Lexus of Englewood responded

Carol & Brian, thank you for the great review! It is our goal to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Steven and the team. Drive safely in your Lexus RX 350, and enjoy it! We hope to see you back again at DARCARS Lexus of Englewood!

January 23, 2022

Avoid at any cost. Tons of hidden and totally unnecessary fees. Sale pressure and disrespectful. More

by HussamKelawy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Adamo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

DARCARS Lexus of Englewood responded

Hussam, I am sorry to hear that you didn't have a more positive experience with our team. We expect the best for our guests, and it is disappointing that we fell short of our high standards of service this time. I understand your frustration, but I assure you that if given another opportunity, we would love to assist you with your purchase. I will look for your contact information, but please feel free to reach out to me to discuss this further as well. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

January 20, 2022

Worse customers service ever all around the tristate area. After purchased 3 cars within the last 5 years they wanted almost $20,000. Over mrsp on a new Lexus is 500. Simply insane . Not the launch More

by Michael Faillace
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Qin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

DARCARS Lexus of Englewood responded

I'm so sorry to hear that you had such a disappointing experience. This isn't the impression we want to leave our guests and I can certainly understand why you are frustrated. We will share your feedback with the right people to make sure your concerns are addressed. If you would like to share anything further, please reach out to us at customerrelations@darcars.com or 1-800-327-2277. Thank you.

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