DARCARS Lexus of Greenwich

Incredible Service and Outstanding Dedication! First and most importantly, my recent experience at DARCARS Lexus of Greenwich was nothing short of an amazing miracle in process. I have purchase First and most importantly, my recent experience at DARCARS Lexus of Greenwich was nothing short of an amazing miracle in process. I have purchased many cars throughout my lifetime, and this experience was by far the best. Typically, I approach car purchases with reluctance or even apprehension—it’s on my list of least favorite things to do. This time was completely different. From the moment I arrived, I felt valued as a person, not just another sale. The team’s attention to detail and care showed me that their priority was ensuring I drove away with the car that was perfect for me. A huge thank-you to Brooke Jessup-Labonte, who showed incredible patience and commitment throughout the process. When I decided to sell my old car through CarMax, Brooke took it upon himself to help me every step of the way—even driving my car through heavy traffic and staying until all the details were finalized. His kindness and problem-solving made what could have been a stressful day smooth and hassle-free. The entire team, including Dave Miller (Manager), Andreas Tsirikos (GM), and Michael Tuzzio (Manager), worked seamlessly together to make the experience not only easy but enjoyable. They are clearly focused on delivering the kind of service that matches Lexus's reputation for quality and innovation. Lexus is known for its commitment to excellence—whether in their cars or their customer experience—and DARCARS Lexus of Greenwich truly lives up to that standard. If you're in the market for a vehicle, I can’t recommend them enough. They don’t just sell cars—they make sure you leave feeling confident and valued. I know exactly where I’ll buy my next car: DARCARS Lexus of Greenwich. More

I bought a Toyota Highlander XLE at a Darcars Lexus Of Greenwich, which was my wonderful personal experience. I was welcomed by Felix, the salesmen who showed me the car I was searching for. He was frien Greenwich, which was my wonderful personal experience. I was welcomed by Felix, the salesmen who showed me the car I was searching for. He was friendly, respectful, and knowledgeable in the field and answered all my questions. We began negotiating the purchase once I test-drove the car with my partner. After discussing the price, Felix introduced me to the manager, Cleice, who was very professional and friendly, and we had the pleasure of working with them to close the deal. As opposed to when you are going to close a deal and have to speak to a manager, it can be difficult; here, the experience was different. Cleice also introduced me to the general manager, Andreas; the conversation was friendly and comfortable with both of them. They were very reliable with my expectations and price for the Toyota, and with an easy and brief time, we concluded our deal. Overall, my experience with the dealer was excellent, and I highly recommend them to anyone looking to purchase a vehicle. More

James was great and super helpful through the process. The finance guy not so much. The finance guy not so much. More

Brooke, In the Pre-owned division, was so amazingly thoughtful and thorough in helping me find the right car for me. His focus was always on my needs and concerns. That authenticity is rare, which is thoughtful and thorough in helping me find the right car for me. His focus was always on my needs and concerns. That authenticity is rare, which is why I am sharing this note on this sight. Need a Lexus, BROOKE, BROOKE, BRROKE is your man. The end. …and thank you Brooke. More

James was fantastic throughout the whole sales process. He was very informative and patient with me as we navigated the sale together. I never felt rushed or forced into buying. James was very transparent He was very informative and patient with me as we navigated the sale together. I never felt rushed or forced into buying. James was very transparent and honorable the whole time. Thank you! More

Just completed deal on lease for our 18th Lexus. Working with Adelfi Marte Gomez was terrific. She reached out to me and gave me a fair price on my new lease at 4 pm yesterday. Today I already have Working with Adelfi Marte Gomez was terrific. She reached out to me and gave me a fair price on my new lease at 4 pm yesterday. Today I already have done a small amount of negotiating, approved the deal, completed paperwork including registration and insurance, transferred my belongings from previous car to new one and I am back home. Such a pleasure. She handled it all very professionally. All DARCARS personnel are delightful. Sales manager ZAC is great. Thanks to the dealership for supporting Pinkaid, a wonderful breast cancer patient support charity in our area. More

James was excellent to work with and made the process extremely efficient. I came all the way from New Jersey and we negotiated the price and everything through the phone and I basically came in to sign extremely efficient. I came all the way from New Jersey and we negotiated the price and everything through the phone and I basically came in to sign the paperwork. James was Extremely professional and I will surely be referring other folks from. Ew Jersey to him. More

The service was top notch. Regina and David went above and beyond to make my experience the best. Highly recommend buying a car here. We will definitely be returning. Thank you Regina and David went above and beyond to make my experience the best. Highly recommend buying a car here. We will definitely be returning. Thank you so much. More

From the first conversation with Felix I felt comfortable. There was no pressure. He was upfront with price structure and knowledge. Calls were returned promptly and when we finally met in person comfortable. There was no pressure. He was upfront with price structure and knowledge. Calls were returned promptly and when we finally met in person he greeted us with genuine appreciation for our business. I would recommend Felix and the entire staff for your next car buying experience. More

What started out as a great experience, went terribly sour as time went on. The dealership was responsive in getting all of my questions answered in a timely fashion until after they made the sale, which sour as time went on. The dealership was responsive in getting all of my questions answered in a timely fashion until after they made the sale, which is where they dropped the ball. During the process, I was faced with a lot of back and forth frustrations and kurt interactions from the manager, Dave Miller, prior to James stepping in and helping (whom started out well). However, after the sale, the dealership (James included) completely delayed (by 21 days) submitting the paperwork needed to register my car and receive my title. Ultimately, lapsing my temporary plates, and refusing to do the legwork to get new ones reinstated. To add insult to injury, spreading inaccurate information regarding the DMV for my state needing additional insurance information (which the DMV confirmed was false). Til this date, they have yet to send the necessary paperwork needed to register my car, nor returned the fees they’ve collected to process the subsequent paperwork (that they never processed). They have purposely ignored phone calls and emails requesting documentation. This process shouldn’t be much of a headache. Unfortunately, the attorney general is now involved in the process due to their lack of diligence and slackness. If you’re content with getting gaslit, ignored, and penny pinched for services you won’t receive, this is the place for you! I see why you’re pressured to submit a review before leaving with your new vehicle. More