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DARCARS Lexus of Greenwich - Service Center

Greenwich, CT

4.9
91 Reviews

91 Reviews of DARCARS Lexus of Greenwich - Service Center

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November 29, 2021

had my car serviced with jeff last week, he is always letting me know whats going with my car and making sure its done in a timely manner since i'm always waiting there for service. making sure i dont wa More

by anon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Castaneda
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

We're pleased to have your business, and thank you for sharing these kind words. It makes us happy that Jeff was informative, helpful, and always ensures that you're back on the road in a timely manner. See you when you need us next here at DARCARS Lexus of Greenwich.

November 29, 2021

Justin is always a great help, and provides friendly professional service. Everything was explained so I knew exactly what was going on. More

by PNKYNKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Archilla
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

Thank you for the great review! We appreciate your support and are happy to hear that Justin went above and beyond to assist with your vehicle. Drive safely, and we hope to earn your business again at DARCARS Lexus of Greenwich!

November 29, 2021

worked with Justin over the weekend and was a big help. He took me in right away and got my car taken care of. Highly recommend this service dept!! More

by JCASTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Archilla
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

Thank you for taking the time to share! It is our goal to deliver top-notch service, and hearing that this was reflected in your time working with Justin made our day. Safe travels, and we hope to see you back at DARCARS Lexus of Greenwich down the road!

November 29, 2021

Jeff is great, walked me through the whole service and kept me up to date. More

by Jacob Grant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Castaneda
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

It's great that your service experience went off without a hitch, Anthony. We will be sure to let Jeff know you appreciated all the help. Have a great day! - The DARCARS Lexus of Greenwich Team

November 29, 2021

Worked with Edwin and he was really helpful explaining the service being done to the vehicle. More

by Jacob Grant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

Hi Anthony - We are happy to hear that Edwin took such great care of you and your vehicle! Thank you for choosing DARCARS Lexus of Greenwich for your service needs, we hope to welcome you back in the future. Drive safely!

November 29, 2021

Justin had my car in and out in a timely manner, kept me up to date with what was going on. More

by Jacob Grant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Archilla
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

It's great to hear that our team kept you in the loop about your vehicle. Thanks for giving Justin a special shoutout. See you next time when you need us here at DARCARS Lexus of Greenwich!

November 29, 2021

Daniela is very helpful when I have any questions about the vehicles technology. Will continue going to her. More

by Jacob Grant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniela Serrano
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

Anthony, thank you for taking the time to review us, and shout out Daniela! We appreciate your confidence in her to get the job done and will be sure to pass on the kind words. Drive safely, and we hope to see you back next time!

November 29, 2021

worked with edwin and was very knowledgeable. Took the time to explain everything that was being done to the car. More

by JCASTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Molina-Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

DARCARS Lexus of Greenwich responded

Thank you for the great review! We are thrilled to hear that Edwin delivered such an outstanding and communicative service experience. Drive safely, and we hope to see you back again at DARCARS Lexus of Greenwich!

September 02, 2021

Melanny was very professional, helpful and knowledgeable of all the vehicles. I wished I met her when I leased my last vehicle. She apologized for the mistake the dealership made and was very understanding More

by tanyaamrussell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanny Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Cerulo, Justin Archilla
Sep 03, 2021 -

DARCARS Lexus of Greenwich responded

Thank you for sharing your experience with us. We apologize for the mishap and glad to hear that Melanny took good care of you. We hope to see you again soon.

February 21, 2021

Service was excellent, had problems with my tires and Dave was very helpful and courteous and true Lexus service as expected. It was a great experience. More

by c21hugh
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

DARCARS Lexus of Greenwich responded

Thank you for your for your review. We're glad to hear it was great experience. Thank you.

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