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DARCARS Lexus of Greenwich - Service Center
Greenwich, CT
91 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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91 Reviews of DARCARS Lexus of Greenwich - Service Center
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February 15, 2021
I can't say enough good words about this dealership and Thomas Chen and Neerja Tandon that I worked with. It was truly a pleasure to deal with both of them while they went out of their way to make everythi Thomas Chen and Neerja Tandon that I worked with. It was truly a pleasure to deal with both of them while they went out of their way to make everything easy for me. Highly recommend Lexus of Greenwich! I never thought that the car buying experience could be so easy. Thank You Thomas and Neerja! More
by Inga
Employees Worked With
Thomas Chen and Neerja Tandon
Helpful November 22, 2018
Made false statements about my vehicle's condition On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasi On 11/21/18 I took my car, a Lexus RX300, to the Lexus of Greenwich service department. Over time the drive belts had stretched, and they would occasionally make a chirping sound for about 10 seconds when the car was first started. Usually this is a repair I would do myself, but I wasn't interested in working on my car outside in the cold weather. I was originally quoted about $215 plus tax to have the two drive belts replaced. ($165 for labor and about $50 for both belts) Later in the day, I received a call from Edwin in Lexus of Greenwich's service department. Edwin said that Lexus of Greenwich could not replace the two drive belts without replacing the alternator, because the bolts on the alternator were rusted stuck. Edwin said the replacement alternator would cost an additional $900. Immediately this sounded extremely fraudulent to me. I know my car very well. I usually do all of the maintenance and repairs on it myself. Additionally, I knew that I never had any issues with my alternator, or the bolts associated with it. I picked up my car from Lexus of Greenwich after opting not to have any repairs completed by them. I ended up completing the required repair myself with absolutely no need to replace, or even temporarily remove, the alternator. The bolts on the alternator were fine; I had no issues loosening or tightening them when I adjusted the belt tension. Lexus of Greenwich tried to scam me of $900 by making false statements about my vehicle's condition and the repairs needed. After this experience, I would never consider bringing my car to Lexus of Greenwich for any reason. I would strongly encourage everyone, NOT to go here. More
by lexusdriver21
Employees Worked With
October 08, 2018
BAD BAD BAD Experience, Don't go to this dealer BAD Experience!! Don't go to this dealer. I have purchased tire protection plan for my car and went to this dealer to fix front tire (there was a n BAD Experience!! Don't go to this dealer. I have purchased tire protection plan for my car and went to this dealer to fix front tire (there was a nail in the tire). They looked at the tire and said it needs to be replaced. I gave them my tire protection plan which was from Lexus and they said it won't be cover. I was surprised when they told me it won't cover because I am paying $20 per month since 3 years for tire protection and when I wanted to use it to replace tire dealer refused to take it. I told him to call lexus tire protection and generate claim but service manager (Robert Schuellein) told me that department is closed and they cant open claim, he informed me that only option I have is to pay out of my pocket. I was agreed to pay money and told him to open claim on Monday once department is open and he refused that also. He said they can't generate claim once tire is replaced. I was surprised so taught of calling Lexus tire protection and Guess what. I found out that department was open. I ended up paying $427 from my pocket. This dealer did not help me to open claim and they behaved very rude. I was planning to buy another Lexus but I am changing my mind now. I might buy BMW next. More
by TP
Employees Worked With
Rob Schuellein, Justin Archilla
September 16, 2018
Service is the best around always accommodating! Rob always Love the dealership always taken care in friendly fashion. Love this dealership! Rob in service so helpful. Steve encouraged the $ to purchase/ lease Love the dealership always taken care in friendly fashion. Love this dealership! Rob in service so helpful. Steve encouraged the $ to purchase/ lease new car. Loved my 2007 gx350 only 80,000 mikes. Had a funeral for the car I loved so much but couldn’t afford a new one. Back into suv since having grandchildren. More
by Bethmans
Employees Worked With
Rob Schuellein, Steven Zinaman, Anthony Rodia, Marko Cvitkovac, Carlos Villaverde, Jeff Castaneda
December 07, 2017
They had to be kidding me This review is the total opposite of my sales review. Which was 5 stars I recently brought the vehicle in for brakes squeaking when cold in the AM. This review is the total opposite of my sales review. Which was 5 stars I recently brought the vehicle in for brakes squeaking when cold in the AM. Air conditioning smell and a complete detail I now am unfortunately handicapped and carry a cane. I try not to use it unless I need to. Their new renovations are beautiful but the service area is constructed like a bank. Your have to stand up and behind a petition. No chairs. No accommodations. And I did ask! The service results were 1) could not duplicate sneaks. Was told by the advisor that this vehicle does have a lot of those issues surfacing and there could be a fix next summer. That’s very poor quality control coming from Lexus . A $60g car that wakes people up in morning 2) He suggested I get an air conditioning service which isn’t free. Ok. But at this point the lease is up this summer. So I’ll hold out and drive the car with the sunroof open 3) The last issue rings the bell. The car was detailed on Tuesday When I arrived on Wednesday. The car was parked in the front of the building, totally wet. It had leaves ,debris on the hood, trunk, and roof. From the rain over night. And nobody knew this. How many people run to a car wash when the forecast calls for Rain? Only at Lexus of Greenich The service advisor offered to clean it again. But I really just wanted to get out. When I left and entered IS 95 my vehicle had a noticeable shimmy. I pulled over and called. They told me to come back. I thought about it and then decided to go Mavis and check the balancing there. I was willing to pay anything to stay far away from that place. My suggestion is purchase your Lexus from this place. Best deals. But service it at any other Lexus dealer. Except their sister location in MT Kisco. They are cut from the same cloth. It’s a great car however. Much better if they don’t come near it. More
by myctshadaflood
Employees Worked With
Jeff Castaneda
September 15, 2016
FABulous Customer Service Just want to write about my experience with this dealership. I have leased 4 cars through this dealership. My salesperson Mike Rosen is great. I alway Just want to write about my experience with this dealership. I have leased 4 cars through this dealership. My salesperson Mike Rosen is great. I always can count on Mike to get me the car I want at the price I like. I had a small problem this past week with my car and called customer service. The dealership went above and beyond my expectations to resolve this for me.They assured me that they wanted to make me feel my business is valued! That is rare out there today,so thanks Lexus of Greenwich, A very happy customer Lisa D. More
by lisadan
Employees Worked With
John McCaffrey, MIke Rosen, Robert Schuellein
August 27, 2016
Not satisfied wit the service I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did n I have serious doubts about the quality of service provided by this dealership. I purchased a LEXUS LX 470 in 2000 and the driver side mirror did not open/close correctly from the start. It was very intermittent but i had taken the car in on three separate occasions to have the issue addressed. All service did was replace the fuse each time but the problem continued. i let the issue go since it only happened once a month and not worth the effort to continue to bring the car in. Fast forward several years and now the mirror stopped working altogether but now that the issue was no longer warrantied the dealership immediately replaced the mirror for $1100. Apologies for the history but now in May 2016 i brought the car in for a 90k check along with some engine check light issues and a grinding sound on acceleration. The oxygen sensors needed to be replaced along with the center exhaust and thermostat. A $5000 cost but no real problem since the car was due and needed the service. The issue i have is 3 months later in Aug 2016 the steering became sluggish and making grinding sounds. When i checked the power steering fluid it was near empty along with low suspension fluid and empty coolant. I would have expected at the 90K service all these levels to be checked and in working order. Then these past two weeks in Aug the ABS and VSC/TRAC lights are now coming on and the brakes started engaging while driving the car. A very serious situation which causes unpredictable behavior and potential loss of control while driving. I called this dealership to report the issue. They kindly took down my information as i raised concern about the recent visit and lack of fluid levels and the more recent ABS VSC issues. I needed to bring the car in immediately for some service but required a loaner as i live 40 minutes away. The dealership could not provide a loaner and said i would need to wait a week if the loaner was required. Needless to say i declined the offer and called another Lexus dealership that invited me in immediately and provided a loaner. More
by JohnBM
Employees Worked With
Dwight Ruiz
January 03, 2016
excellent experience doing business with art accurso art accurso was professional-respectful-and helpful --i shopped at other dealerships before i met art and other salespeople could not compete with h art accurso was professional-respectful-and helpful --i shopped at other dealerships before i met art and other salespeople could not compete with him--he was superior in every way--proof i stopped shopping and bought from him--and it's a pleasure to recommend him to friends-- More
by e
October 20, 2015
Like a member of the family Philip has been looking after a LOG ES owned by an elderly member of our family for a number of years. Philip takes up-sell and auto repair speak out Philip has been looking after a LOG ES owned by an elderly member of our family for a number of years. Philip takes up-sell and auto repair speak out of the equation. He's trusted and we are extremely grateful that he has kept our matriarch's Lexus on a healthy maintenance schedule and off the lift for anything more serious than an oil and filter change. Always a joy to speak with when I'm in town. More
by LOG101
August 09, 2015
Great Experience I was referred to Robert Merturi for some work I needed to get done on my car. I am very happy I chose to take my car to Robert and this auto body sho I was referred to Robert Merturi for some work I needed to get done on my car. I am very happy I chose to take my car to Robert and this auto body shop. Robert kept me up to date with what was going on with my car and got it back to me in a timely manner. Robert was just awesome! Thank you for providing me with hassle free and exceptional service!! More
by wmora
Employees Worked With
