
DARCARS Lexus of Mt. Kisco
Mt Kisco, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday Closed
Service
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 7:30 PM
Saturday 7:30 AM - 7:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,128 reviews
excellent service Harry an Derrick was a pleasure to work with. they made the process easy and smooth. They made sure that i understood everything before i left the d Harry an Derrick was a pleasure to work with. they made the process easy and smooth. They made sure that i understood everything before i left the dealer great guys. More
Pleasant dealership and exceptional salesperson Mt Kisco Lexus is conveniently located right off the parkway and has a terrific showroom with genuinely positive and friendly associates. While I didn Mt Kisco Lexus is conveniently located right off the parkway and has a terrific showroom with genuinely positive and friendly associates. While I didn't wind up buying a car there, my experience with Gene Moretti was excellent. He was as congenial as could be and was a lot of fun. He had a great sense of humor and I recall him being very intelligent on subjects outside of cars as well. (I think he has one of the world's largest collections of vintage comic books.) He wasn't pushy in the slightest, yet he made every effort to acquaint me with the two cars I looked at and drove with him. He took me on a SUPERB test drive, which included the highway and winding hilly roads- just what you would want while test driving a high-end car. I have never been on such a great substantial test drive in my life. They are to be commended for this. Seriously. I searched for a car for four months, and Mt Kisco Lexus and Gene M were stand-outs in my memory. I wish I had been able to buy from them, but the two used Lexuses were just too questionable regarding the paint. I had read that Lexus had some years where the paint quality was not good. It would chip away. I recall one of the cars I looked at there had obvious paint chipping on the front of the hood and grill area. If you're thinking of buying a Lexus from around 2012, make sure you look closely at the front of the car to see if the paint is chipping off. That was the deal breaker for me. (That and my reading up on a certain Lexus model from 2012 that self-accelerated out of the control of the driver. It almost killed the driver on the highway) I research all my cars, and I was not happy with some of the reviews of certain Lexus cars. I read many reports that Lexus would not remedy problems even though they knew they were manufacturers' defects. Maybe things are better know. I will add that the interiors of the two models I drove could not have been more immaculate, and the sound system had about 16 speakers and was beyond belief amazing. And of course they both drove like a dream, especially for being 5 years old. Gene spent a generous amount of time with me, and he took the time to get to know me a bit personally, so we could talk in a relaxed fashion about my vehicle needs and preferences. I remember having a few hilarious conversations with him. Even if you don't buy a car, you will have a terrific time chatting with him. I can assure you, you will not find a more lively and enthusiastic sales guy anywhere. So you may want to be prepared for that. If you are in a bad mood and you want to remain in a bad mood, don't see Gene! And you will NEVER feel pressured for a moment, like some car salespersons like to do for their own selfish reasons. I hope my next car is a Lexus, and I know where I will go if I'm still in the area. Great central location in mid-Westchester County. And Mt. Kisco is a lovely town. More
Carlo Colombo is the absolute best sales person. What a great place! My sales person was Carlo Colombo. He is extremely friendly and accommodating person. He made my car buying experience so easy. Wh What a great place! My sales person was Carlo Colombo. He is extremely friendly and accommodating person. He made my car buying experience so easy. What a pleasure to work with! I drove over an hour from Levittown, NY because of his friendly service and competitive pricing. A+ Carlo I will be buying from you in the future. Thank you More
Purchased a Used RX 350 I found a beautiful car online and Lexus of Mount Kisco had. They responded to me in a timely fashion. I walked in without an appointment and they too I found a beautiful car online and Lexus of Mount Kisco had. They responded to me in a timely fashion. I walked in without an appointment and they took care of me right away. Michael Maresca took great care of me and assisted me with the buying process. It was my first time buying a car from a dealership and I appreciate how smooth the process went. Thanks for your help Lexus of Mount Kisco, and Michael is the man! Great car, great service, would recommend to anyone looking to purchase a Lexus! More
Great Lexus Experience It was a real pleasure working with Jon Wyllie. He was very friendly and knowledgeable. He explained everything step by step. I am very happy with my It was a real pleasure working with Jon Wyllie. He was very friendly and knowledgeable. He explained everything step by step. I am very happy with my new vehicle! I will definitely recommend my friends and family to see Jon at Lexus of Mt Kisco. A good experience overall. More
Great buying experience Michael Day was extremely helpful, knowledgeable and courteous. It was a no pressure, no nonsense, overall great experience working with him. I highl Michael Day was extremely helpful, knowledgeable and courteous. It was a no pressure, no nonsense, overall great experience working with him. I highly recommend this salesman. More
Efficient, Pleasant, Straightforward and Polite I chose Lexus of Mt. Kisco by referral of a long-time local auto business owner. I was greeted kindly and professionally at the entrance by Mindy and I chose Lexus of Mt. Kisco by referral of a long-time local auto business owner. I was greeted kindly and professionally at the entrance by Mindy and KellyAnn until my final drive away in my beautiful car. My sales associate, Jon Wyllie, youngish with a sunny disposition, provided a pressure-free experience, explained every step of the way, but most importantly to me, he was sincere and authentic in sharing his knowledge of the car itself and the process in purchasing. More
Hands Down Best Dealership So I purchased my first Lexus From Michael Day and he made the process surprisingly enjoyable. I really like the fact that Michael was attentive to my So I purchased my first Lexus From Michael Day and he made the process surprisingly enjoyable. I really like the fact that Michael was attentive to my needs. He not only sold me on the car but he made sure to sell me the Lexus brand, Himself, and what his dealership can offer me. I am extremely impressed that they have their own car wash station on site. I mean really??!!! What a fantastic idea!!! I can go on and on about how nice everyone is at the dealership and it seems that the employees really love there job which shows with there genuine smiles. I implore you to visit this dealership because i have a feeling you will fall in love with the dealership the moment you are greeted at the door with large smiles. For me all those Smiles and the receptionist knowing my name instantly changed my perspective of car purchase from grim to wow i can't wait to drive my new Lexus!!! See Michael Day if you want a friendly and enjoyable purchasing experience. More
new purchase This is my second purchase through Lexus Mt. Kisco. I have been so satisfied with them for the last eight years. I don't think any other dealership This is my second purchase through Lexus Mt. Kisco. I have been so satisfied with them for the last eight years. I don't think any other dealership can meet the standards they set. Nerijus Aidukevicius has been an amazing help from day one. He is a gem. We purchased our car this time with Carlo Columbo and he has been extremely patient with our questions and getting us the vehicle we wanted. And having had all our service and repairs (due to my fender benders) done at the dealership, I can say they are professional and helpful to an extreme. Derrick Brickhouse made the financial paperwork and transition to our new car go very smoothly. All around, just the best. More
My unbelievable Lexus Experience MY Unbelievable LEXUS experience I took delivery of my 2013 Lexus LS 460 in January 2016. Within a few weeks the car would not start and was towed t MY Unbelievable LEXUS experience I took delivery of my 2013 Lexus LS 460 in January 2016. Within a few weeks the car would not start and was towed to Lexus Mt.Kisco. Lexus claimed that the battery was bad and replaced it. After a few weeks the car sat for three days and would not start so Lexus Mt. Kisco installed a "trickle charger" which requires you to plug into the nearest electrical outlet. I indicated to them that the "trickle charger" was useless since I live in a Condo with no electrical outlets in the garage. The service mgr indicated that this model Lexus has 68 computers and he advised that we start & run the car a few times per week. Not once a week, not twice but a few. He also indicated that since we travel a lot we should not park at an airport. I was amazed and indicated that in my 60 years of driving no one ever told not to park at an airport. He also indicated, as well as his mechanics, that I was a "habitual low mileage driver". In other words my 1000 miles per month was too low. I indicated that the car will not start if it sits for three days or more. No one could correct the problem and in the last year I had to jump start the car 10 or more times. Finally I had enough. Before I filed a lemon law claim I asked Lexus to try again to fix the problem. They had a special Lexus mechanic assigned to the problem and he claimed the car was normal. I filed a lemon law claim with Lexus and I was told by Karen Rotola ( Lexus Corporate) that Lexus could not offer any assistance at this time. She suggested a hearing with the National Center for Dispute Settlement (NCDS). Prior the hearing everyone submitted evidence. Lexus submitted numerous work orders indicating that I was a habitual low mileage driver. But the bombshell was their submission of a "Technical Service Information Bulletin" that indicated that 2013 model year LS 460 vehicles may have a discharged battery after the vehicle is parked for 50 or more hours. I had never seen this bulletin before but it seems reasonable that Lexus Mt.Kisco mechanics certainly were aware of this bulletin. The hearing was attended by three judges, Karen Rotola & mechanic, myself & wife. At the hearing Karen Rotola was constantly referring to my low mileage driving habits as well as this Lexus vehicle did not fit my "lifestyle". The unanimous decision by the judges was in my favor requiring Lexus to repurchase the vehicle. The judges highlighted that 1000 miles per month is not a habitual low mileage driver. Instead of Lexus Indicating they are sorry for selling me a lemon and sorry for putting me thru all of this nonsense they are still arguing over the final details. Karen submitted the bulletin and must have read it. She knew there were problems with my car. Prior to the hearing I attempted to work out a deal with the owner of Mt .Kisco Lexus and get a new Lexus but he indicated that only corporate lexus can make a deal. It is hard to believe the way the Lexus dealer as well as corporate Lexus handled this situation but I have no plans on buying another Lexus. A Lexus former customer, Charles Rasmussen I will be posting this letter on Facebook & twitter More