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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.8
1,737 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,737 reviews

March 17, 2022

had a great buying experience at Darcars! Guadalupe Bravo was a wonderful sales consultant. She was extremely helpful throughout the entire process. More

by alejandro.sanabria80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guadalupe Bravo
Mar 18, 2022 -

DARCARS Lexus of Silver Spring responded

Alejandro, thank you for sharing your positive experience with Guadalupe and the team! We are happy to have you as a DARCARS Lexus of Silver Spring customer and we hope to work with you again down the road. Safe travels ahead!

March 13, 2022

Ali was amazing very helpful. No down payment and I love my Lexus IS. Thanks Ali you’re the best More

by Robin.matthews9046
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Golestani
Mar 13, 2022 -

DARCARS Lexus of Silver Spring responded

Robin, thanks so much for the 5-star review!

March 12, 2022

Disappointed in every way… Didn’t have what I ask for … Got charged for things not supposed to be charged for ! More

by Kevin_poole33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Kim
Mar 14, 2022 -

DARCARS Lexus of Silver Spring responded

As you can imagine, this is very worrying to hear. While we understand you're upset, we would appreciate the opportunity to better understand what happened here and do what we can to make it right. Please get in touch with our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can address this directly - we will look for your contact information, as well. Thank you.

Mar 14, 2022 -

Kevin_poole33 responded

Vehicle i bought was nothing like it was explained to me before I purchased it

Mar 14, 2022 -

DARCARS Lexus of Silver Spring responded

Kevin - We are very concerned to read about your experience. If there was a mistake on our end then we'd like to make things right for you. Please contact our Customer Relations team at customerrelations@darcars.com or 1-800-327-2277 so we can get this straightened out. Thank you.

Mar 16, 2022 -

Kevin_poole33 responded

Thanks for reaching out and trying to bridge the gap of my disappointment…. To be perfectly honest I’ll feel the same way about my transaction!!

March 05, 2022

Sam Kim was my salesman. What a great positive experience purchasing a new vehicle from start to finish. Sam is very thorough in explaining all the features of the vehicle. I More

by kathsm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Mar 07, 2022 -

DARCARS Lexus of Silver Spring responded

We are thrilled that you had such a positive experience working with Sam! Thank you for trusting DARCARS Lexus of Silver Spring with your purchase, we hope you continue to love your new car.

March 05, 2022

Sam Kim did an excellent job. He helped me set my Lexus app and helped me set up my payment. He was very helpful and the great part was that I didn’t buy a car from him. I will More

by Hannanguyen2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Mar 07, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We are so glad to hear that Sam went the extra mile to assist with your vehicle and answer any questions you had. We appreciate your support and hope to earn your business again at DARCARS Lexus of Silver Spring!

March 02, 2022

Sam Kim is the absolute best! He exudes excellence from start to finish. You are not just a number, but a lifelong member of Lexus family! More

by sonijaf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Mar 02, 2022 -

DARCARS Lexus of Silver Spring responded

Sam is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business from your friends at DARCARS Lexus of Silver Spring!

February 13, 2022

Silver Spring Lexus and Sam - great working team; if you need a new Lexus, come to see Sam at SSL; My family and I bought 6 Lexus from this dealer!! More

by Eric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Feb 14, 2022 -

DARCARS Lexus of Silver Spring responded

Hey Eric, thank you for the great review of DARCARS Lexus of Silver Spring! We appreciate your shoutout of Sam for working hard. Thank you for your loyal business!

February 09, 2022

Sam Kim and Lexus of Silver Spring far exceeded my car buying expectations. I had a negative experience with another Lexus dealership where I had purchased my first Lexus. I reached out to Silver Spring More

by Cyndi I.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Feb 10, 2022 -

DARCARS Lexus of Silver Spring responded

Hey Cyndi- thank you for trusting the team here at DARCARS Lexus of Silver Spring to score you an awesome vehicle. We're glad that Sam was professional, courteous, and helpful. We will let him know that you appreciated his hard work. Thank you for being a loyal customer, and we wish you happy driving down the line.

February 05, 2022

The best sales man: Sam KimThe best service manager: The best sales man: Sam Kim The best service manager: Nguyen Tang I received the best service!! More

by kuujjk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim, Nguyen Tang
Feb 07, 2022 -

DARCARS Lexus of Silver Spring responded

Thank you for taking the time to review us! We are so glad to hear that you are confident in Sam and Nguyen to get the job done. Drive safely, and we hope to see you back again at DARCARS Lexus of Silver Spring!

January 29, 2022

I want to compliment Muta in your used car department. He is very professional and will be a true asset to your dealership. It was great to hear I was his first sale & I don't know who was more excited.. More

by advantageoffmach
Recommend Dealer
Yes
Employees Worked With
Muta
Jan 31, 2022 -

DARCARS Lexus of Silver Spring responded

Hi! We are beyond thrilled to receive such a glowing review. It's wonderful to hear that Muta provided you with such a memorable and professional experience. Congratulations on your dream car! We'll see you next time.

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