DARCARS Lexus of Silver Spring

Always get the best service! CJ is always on point when I take my car in for service. I never have to wait for a long period of time when I go in. CJ is always on point when I take my car in for service. I never have to wait for a long period of time when I go in. More

Shop Elsewhere! I had a great initial buying process but was very unsatisfied overall. When the car I purchased 3-days prior began to make noises, I didn't worry as I had a great initial buying process but was very unsatisfied overall. When the car I purchased 3-days prior began to make noises, I didn't worry as the car had a "30-day warranty". When I called, I told them I had made an appointment with Firestone to get the noise checked. I spoke with the preowned car manager, Chelsea Grant and was pleasantly surprised when she told me to make an appointment with my local dealership. I never use the dealership for service as they charge an arm and a leg. I canceled my Firestone appointment and made the appointment with the dealership. Turns out the rotors were bad and the repair was going to cost me $665. As soon as I got the estimate, as requested I emailed Chelsea. Again, I had purchased from a reputable dealership and had a great 30-day warranty so I felt pretty good. Unfortunately, this is the response I got (verbatim): "We will only reimburse for safety items that are listed under the 30-day/1,000 miles warranty. Thank you" Now I wasn't feeling so good about things. I asked them to reconsider twice and they refused to help in any way. Because they told me to go to the dealership for service, I was stuck with their $165 diagnostic fee and was forced to pay 40% more than I needed to for the repair. Worst of all, Chelsea denied ever telling me to go to the dealership and said "I was confusing the call I had with (the sales person)". At that point I realized Chelsea, who is the manager of the entire department was going to continue to evade responsibility for her actions. At the end of the day, I was only looking for them to help with the repair and at the very least pay for the diagnostic fee that brought upon me. Instead I'm out $660 and left extremely frustrated with the poor customer service I received. Do yourself a favor and shop elsewhere. It's clear that once your check clears, so does their accountability. UPDATE: 11/7/17 - I received an email from Darcar's customer service team asking for me to get in touch with them to see if they could resolve this. They told me that they were going to discuss the matter with their sales team and get back to me the next day, that was over a week ago. No response, and they were the ones who reached out to me. Par for the course, very unprofessional and a clear lack of accountability. As I stated earlier, go elsewhere and save yourself some frustration. More

Great experience! My sales consultant tony, was amazing. He was patient, kind and very friendly. I initially wanted a different car and couldn't decide. Tony, walked me My sales consultant tony, was amazing. He was patient, kind and very friendly. I initially wanted a different car and couldn't decide. Tony, walked me through the entire process. He showed me the different models, different features of the models, explained pricing. He also explained the difference between leasing and financing. I initially wanted to finance but Tony changed my mind! I had a terrible experience the first time I was at this dealership but staff seems friendlier. I will be back again for Tony! Thank you for making my first car purchase amazing! More

He is awesome... He provides a good service. He stayed past midnight for the purchasing date.. Works hard and does a good job taking care of customers. He was also very thorough about the val He stayed past midnight for the purchasing date.. Works hard and does a good job taking care of customers. He was also very thorough about the values and features of the cars I was interested. He's the best!!! More

amazing experience i really have good experience with joel. he made me feel confident in purchasing my first lexus car. he answered my questions very patiently. i really i really have good experience with joel. he made me feel confident in purchasing my first lexus car. he answered my questions very patiently. i really thank him for helping me out with this important car purchase. More

Sam and his team are the best! We’ve never leased a car before, so what better car to lease than a Lexus for our budget! The first time we walked into the dealership Sam was really We’ve never leased a car before, so what better car to lease than a Lexus for our budget! The first time we walked into the dealership Sam was really welcoming and made us feel comfortable. Unlike other places, at new no point did we feel that they were pushing for a sale even though it was the end of the fiscal year that specific day. Sam asked us all the right questions to help us make a decision. I had done a fair amount of research and Sam respected that. He understood our needs and was very frank about all the pros and cons of us picking a Lexus against the other brand we had been thinking about. He understood our financial budget and made sure that we got the best deal. Once approved by the dealership manager, Andreas, Sam promised us a deal that was hard to decline. I called up other dealerships and asked for a competitive number but none of them could give us any better deal, and hence we went for it. Sam did a great job in not only helping us out but showed excellent salesmanship for his own team as he got them a deal as well. He always communicated well with us and his own team ( Andreas and Sally). Everything was 100% transparent even on the actual day of signatures. They went above and beyond their regular jobs to actually accommodate my personal requests which helped me surprise my parents in the best possible way. Both me and my wife are really satisfied with the whole experience and would highly recommend Sam and Darcars Silver Spring if you’re looking to get a Lexus. They are the best!! More

Best car buying experience ever! Working with Sam on my new Lexus purchase was an absolute pleasure. He was knowledgeable, helpful, and the consummate professional from start to fini Working with Sam on my new Lexus purchase was an absolute pleasure. He was knowledgeable, helpful, and the consummate professional from start to finish. I would highly recommend him to anyone who is n the market for a new Lexus. More

Excellent!!!!! Hands down the best Sam's the best, We were able to make our deal over the phone and he was pleasant,professional and courteous. This has been our best experience buying Sam's the best, We were able to make our deal over the phone and he was pleasant,professional and courteous. This has been our best experience buying a car! Thank you Sam, and Andreas. More

GREAT JOB! I just bought my Lexus RX 350, and took it to this dealership for maintenance service. CJ was the service manager. I explained to him, what I wanted I just bought my Lexus RX 350, and took it to this dealership for maintenance service. CJ was the service manager. I explained to him, what I wanted to be done. He did a fantastic job and I am very please with his service. I will take my Lexus to him in the future too. Keep up the good work. Mostafa More

I purchased my new car After being with my old car I finally decided to change it and buy the car of my dreams, I went to Lexus of Silver Spring and Joel Araojo was very nic After being with my old car I finally decided to change it and buy the car of my dreams, I went to Lexus of Silver Spring and Joel Araojo was very nice to me. He helped me to find my new car, he always was nice and attentive with me I really appreciate that, because as a first time buyer I was a little bit nervous, but he help me to overcome the feeling and I felt very confident with my purchase. I only can say thank you very much Joel Araojo for your time and patience with me. I will definitely tell all my friends about the great service... Thanks to the Manager Andres and Nora too, the financial Manager ... More