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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.8
1,737 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,737 reviews

December 04, 2021

This review has been revised. After further consideration, I have to up the review to five stars. I have visited other car dealerships (lexus specifically), and now realize the sheer contrast i More

by Don.Kedick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Perillo, Daji Cummings, Paria Habibi
Dec 05, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Don, Thanks so much for taking your time to share you experience with us. We're so happy to hear that Joe and our team took great care of you. Congrats on your new purchase. We hope to see you again soon.

December 04, 2021

Till now I had never met a salesperson that knew nearly as much as I did about automobiles. Joe was the most knowledgeable person I had ever met about the products he sold and he was such an amazingly nice More

by robkarnoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Perillo
Dec 05, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Rob, Thank you for sharing with us. Always great to hear about our customer's great experiences. Congrats on your new Lexus. We hope to see you again soon.

December 04, 2021

Had a great experience at this dealership!!Special Had a great experience at this dealership!! Special thanks too Joe Perillo for your help and insight !!! More

by Mark.dratch
Recommend Dealer
Yes
Employees Worked With
Joe Perillo
Dec 05, 2021 -

DARCARS Lexus of Silver Spring responded

Hi Mark, Thanks for the review. We hope to see you again soon.

December 01, 2021

I had an amazing experience at Lexus Silver Spring. My sales man was Mr. Adebayo Ojo. He was friendly, knowledgable and the service was excellent. He was also helpful with the selection. I got a Benz for More

by Landry Hermann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bayo Ojo, Joel Araojo
Dec 01, 2021 -

DARCARS Lexus of Silver Spring responded

Landry, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Adebayo and the DARCARS Lexus of Silver Spring team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 30, 2021

Ali was our salesman and he was had excellent knowledge of all the models of Lexus. He was most helpful when making our selection. I would definitely recommend him if you are looking for a Lexus. More

by Barbara.e.patala
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Golestani
Dec 01, 2021 -

DARCARS Lexus of Silver Spring responded

It's great to hear that Ali was knowledgeable and helpful as you chose your Lexus. We are pleased to have your business, and we wish you many safe miles to come! --The DARCARS Lexus of Silver Spring team

November 22, 2021

Adebayo Ojo who was our salesman, was excellent! I wish I could say that about the finance manager. We left him a few messages and he never returned our calls! Overall, it was a good experience thankfu More

by Judy t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan mccarron, Bayo Ojo
Nov 22, 2021 -

DARCARS Lexus of Silver Spring responded

Judy, while we're glad your sales experience was a great one, we're disappointed you don't feel the same about the finance process. We will address this feedback with the appropriate personnel so we can ensure we're providing the most communicative and accommodating client care possible, but please also feel free to call us so we can assist with your needs. We are unable to determine your contact information without a last name. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

Nov 28, 2021 -

Judy t responded

Brendan mccarron was to to credit our account for the deposit we made of $1000.00. It took phone calls to the salesman and a call to our credit card company to obtain the deposit. Brendan never returned our phone calls or emails. This is extremely very poor service from Finance department. Our salesman was excellent ; he had to call Brendan to obtain refund! We were very disappointed that we had to pursue this Avenue. The only reason I gave a high star rating was because of Bayo Ojo. Sincerely judy

November 20, 2021

Many thanks to Ajay Arora of Lexus Silver Spring! I just got a great new car with great customer service and all thanks to Ajay! He made sure everything was taken care of and that I got a terrific deal. 👍� More

by MH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kim, Ajay Arora
Nov 22, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a seamless purchase experience working with Ajay and the DARCARS Lexus of Silver Spring team. Drive safely in your new vehicle, and we hope to see you back again down the road!

November 05, 2021

We were very pleased with our experience at Lexus of silver springs. SalesManager Marius and salesman Nived were very easy to do business with and there were no surprises. We were very happy with the More

by Sg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nived Sultan , Marius Marin
Nov 05, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful purchase experience working with the team. Drive safely, and we hope to see you back again at DARCARS Lexus of Silver Spring!

November 03, 2021

After 2 visits, I verbally agreed on price (MSRP) + tags and tax for 2022 GX460 with Marius Marin. When we started the paperwork there were ~$4,000 in fees +tax - fees included $1,500 for sales rep commissi More

by Paul Boyce
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Marin
Nov 03, 2021 -

DARCARS Lexus of Silver Spring responded

Paul, it is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not clearly outlined from the get-go. I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration, but if there is anything we can do to assist you, please don't hesitate to reach out. Thank you, Customer Relations - customerrelations@darcars.com - 1-800-327-2277

November 02, 2021

Shawndell Waldron gave us excellent service and a good , great price. I will continue to recommend him to anyone who wants a good and mannered person to buy a car from. More

by Bolajaiye
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 02, 2021 -

DARCARS Lexus of Silver Spring responded

We're glad you had a great visit and got an even better deal! Thank you for reviewing DARCARS Lexus of Silver Spring - we wish you safe travels going forward!

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