DARCARS Lexus of Silver Spring

Wonderful Car Buying Experience I went into the dealership with the intention of buying a new car. I was greeted with a smile and I was helped quickly. I had the pleasure of dealing I went into the dealership with the intention of buying a new car. I was greeted with a smile and I was helped quickly. I had the pleasure of dealing with Sam Kim who I would recommend in a heartbeat. He was so knowledgeable about all the cars and answered all my questions. He was far too nice to be a typical car salesman. He tried his hardest to give me the best price without haggling too much. I truly felt he had my best interests at heart. I ended up going home with a new Lexus Nx 300 fully loaded. I couldn't be happier with the car and service I received. He went above and beyond my expectations. I would recommend him to anyone who is looking to purchase a new or used car. More

The experience has always been outstanding at this dealershi Every time I have gone to this dealership, the staff has been outstanding. I have always received excellent service from sales rep. Mike Aragon, serv Every time I have gone to this dealership, the staff has been outstanding. I have always received excellent service from sales rep. Mike Aragon, service consultant, Mike Murphy and the other staff members. More

The service associate C.J was exceptional. Since my interaction with CJ the service advisor , my experience has been rewarding. He is exceptional and is a great resource.I would always recommen Since my interaction with CJ the service advisor , my experience has been rewarding. He is exceptional and is a great resource.I would always recommend this service center. More

Excellent experience purchasing my RC-F I contacted several dealers in my search for an RC-F, and in many aspects my experience at Silver Spring Lexus was exemplary. First of all, they had I contacted several dealers in my search for an RC-F, and in many aspects my experience at Silver Spring Lexus was exemplary. First of all, they had this unusual muscle car in stock and in the color I wanted. My sales associate was Ling Wu and found him to be very quick to understand the type of car I wanted. He offered me a test drive and I was subsequently able to take the car home for a four day extended test drive. This was most unusual to me and none of my work colleagues had ever experienced this before. The car did not disapoint, and I decided to purchase it. I had time to do some research online for a good asking price, and to my surprise, it was accepted. The price was about $13k off the MSRP. After taking the car home and driving it around for a few more days, I found a scar on the front passenger side rim. Since I did not point out this issue before taking delivery, I was not sure what Ling's response would be, but after consulting with the manager, I was pleased to learn that they would cover the cost of the repair on this rim (and other minor blemishes on the others). The repair job that was done on the rim is amazing as I am unable to find the spokes that had this scar. This despite the fact that it appeared a small chunk of metal was missing prior to the repair. During the repair process of my rim Christine from service kept me informed about the status of my vehicle. They gave me a nice loaner to drive and took their time to repair my rims (3 days). She was a pleasure to deal with. Overall, my experience has been really excellent at SSL, and I hope to be a long time service customer. More

Exceptional service When I arrived to the Lexus dealership Sam made the buying of my new Lexus very special! He took his time he was not controlling and not pushing. He k When I arrived to the Lexus dealership Sam made the buying of my new Lexus very special! He took his time he was not controlling and not pushing. He know what I wanted he was there every step of the way and the way he handled himself was very respectful and Professional. Thank you Sam I so look forward to buying my next Lexus with you ???? More

**BEST CUSTOMER EXPERIENCE** Tony, Kenneth and Amal... Thank you for everything. The best experience ever informative, fun and a great deal! Great cars, always hated the process Tony, Kenneth and Amal... Thank you for everything. The best experience ever informative, fun and a great deal! Great cars, always hated the process of the purchase... After becoming a new member of the Lexus Family, I can now say "Love cars, love the process of the purchase. What A great experience. !!!!!!! More

Good Expereince Being at the dealer for about 3 hours you hope that it would be a good experience and it certainly was. Bayo was very personable and helpful. He ensur Being at the dealer for about 3 hours you hope that it would be a good experience and it certainly was. Bayo was very personable and helpful. He ensured we left happy. We originally came a few weeks back and didn't find anything we wanted then. But upon return we looked for Bayo and he worked with us and finance and we go into of 2013 Lexus RX 450h. More

Great experience Salesman really listened to our wants.. Tailored the cars we drove in accordance to the same and gave us an unmatched deal. We have bought several car Salesman really listened to our wants.. Tailored the cars we drove in accordance to the same and gave us an unmatched deal. We have bought several cars from this dealership due to excellent service More

Great Experience Sam is such a nice guy! We loved the experience of buying our new Lexus NX from Sam. He gave us a great deal, and answered all of questions. He really Sam is such a nice guy! We loved the experience of buying our new Lexus NX from Sam. He gave us a great deal, and answered all of questions. He really took the time to go over the whole car and it's features, without that we wouldn't fully realize all the great aspects about our car. I highly recommend doing business with Sam! More

Great Deal with Great Sales Agent Mr. Jonathan Dorfmann Well, I am still so excited about getting my dream car Lexus NX200t F Sport back home today and can't fall asleep at almost 2am in the morning! So I d Well, I am still so excited about getting my dream car Lexus NX200t F Sport back home today and can't fall asleep at almost 2am in the morning! So I decide to write a review to thank my great sales agent Mr. Jonathan. Meeting with Mr. Jonathan was such a coincidence and such a miracle. The agent that I supposed to meet with had a family emergency, so he passed our case to a female agent. We couldn't wait to see our dream car, so we came to the dealer 2 hours before our appointment time. To our surprise, we were told to come back 2 hours later just because of our agent was not available at that time. Well, thanks to Mr. Jonathan, who was willing to take over our case immediately and showed us our dream car ASAP! Mr. Jonathan was very professional in showing us every detailed feature of our dream car and answered patiently to every single question we've asked during the test drive. He also tried so hard to reach a super good deal for us that I think we can get nowhere else. While at the delivery stage, he walked us through every single function inside the car by practicing with us, even after 5 hours since we met at the first time. I think without Mr. Jonathan's help, I can't get such a satisfied closing price. I believe without Mr. Jonathan's efforts, I can't get my dream car home. And there is no doubt that Mr. Jonathan will keep his profession and patience till the very last mins of every deal. Therefore, I strongly recommend Mr. Jonathan to everybody who interested in getting a Lexus car! More