DARCARS Lexus of Silver Spring

We found an RX350 on Cars.com and flew across the country to get it. It was an amazing vehicle, but the customer service of Frank Carapezza topped the car which is impossible to do! Frank helped with tips to get it. It was an amazing vehicle, but the customer service of Frank Carapezza topped the car which is impossible to do! Frank helped with tips once I landed, getting setup at the Courtyard Marriot, going for breakfast the next morning, etc. Frank had the ability to make me feel like a individual that was adopting a vehicle into my family, not like someone who was trying to get the cash out of my pocket. Frank's customer service was A+ and I would easily fly across the country to buy from him again. Sally Morshed did the financing and she was not only great at her job but was a hoot to chat with! More

Overall an unbelievable visit. I went into the dealership to only converse about my current vehicle. In only a casual conversation I mentioned my eldest son is about to start driving and I wanted to get him to only converse about my current vehicle. In only a casual conversation I mentioned my eldest son is about to start driving and I wanted to get him a reliable but less expensive vehicle. James Park instantly started searching possibilities even though I stated I was only talking and had no interest in purchasing. His response was, "At least we can give you a fair estimate on a vehicle so even if you don't buy today you know where you stand." After finding a ridiculously perfect vehicle for me, Park, Gardner, and Lyles went so far as to fight late into the night with their management to get me to a price that I definitely should not have gotten the car for. They even took it upon themselves to fight even harder to get me lower monthly payments NOT TO GET THE DEAL, because I had already said I wanted the vehicle, but so that my wife and I will be comfortable paying for the vehicle. I have NEVER been treated with not just such consideration but honest concern and care for myself, my wife, and my children. Any business is lucky to have these 3 individuals and regardless of the company they may work for now or in the future, they have my guaranteed business and highest recommendation to any and all who ask about vehicle purchases. More

James Joon Was excellent and when I get to work on Sunday I will be recommending to buy a car from him. I have never had a salesperson like James. He really took very good care of me. I will be recommending to buy a car from him. I have never had a salesperson like James. He really took very good care of me. More

Upon arrival at the dealership after locating the car that we came to see (advertised on Auto Trader) we were greeted by Aaron Tucker (pre-owned sales consultant). Aaron immediately retrieved the keys an that we came to see (advertised on Auto Trader) we were greeted by Aaron Tucker (pre-owned sales consultant). Aaron immediately retrieved the keys and showed us the car allowing us a lengthy test drive. He was very knowledgable and helpful. After a long day of negotiating (with his very able assistance) his patience and warm friendly manner kept the mood light and enjoyable. Alex Abbaszadeh, the pre owned sales manager was our first point of contact for the negotiation of the price on the vehicle. Very nice man but was unable to approve the price we were asking, therefore the senior sales manager got involved, Tony Ramazani. They all treated us with respect and did their best to meet us as close to what we were asking as possible. We were very pleased with the interactions we had with EVERYONE at this dealership. After the deal was set we met with the finance manager, Christopher Morris and he walked us through the remaining paperwork, another very professional part of our experience, while Aaron took our new car in to be detailed before we drove it off the lot. It looked beautiful! I would highly recommend this team of people for your next car purchase. More

I was nervous about buying my first luxury vehicle but James and team eased my fears. The CS is outstanding. I look forward to recieving the same outstanding service on the warranty and service side. James and team eased my fears. The CS is outstanding. I look forward to recieving the same outstanding service on the warranty and service side. More

I gave the rating I put because the employees were very professional, friendly, and has excellent customer service. They had a reasonable price that was in my budget and I would recommend anyone to come to professional, friendly, and has excellent customer service. They had a reasonable price that was in my budget and I would recommend anyone to come to their dealership. More

I found the listing on cars.com and then negotiated a time to meet. I received a call from the associate and his boss Tony to come and visit their showroom and test drive the car. They were informative t time to meet. I received a call from the associate and his boss Tony to come and visit their showroom and test drive the car. They were informative to work with and did negotiate an acceptable price. The service was through, inclusive of the finance (Chris), tags and title mailing. Thank you! More

The service was impeccable. The people that I worked with treated my husband and myself with such care and understanding. They ensured that they provided me with great service from start to finish. By the ti treated my husband and myself with such care and understanding. They ensured that they provided me with great service from start to finish. By the time we sealed the deal I felt like we gained personal friendship. I would definitely refer and continue to do business. More

My comments are to thank Lexus of Silver Spring for its professional and courteous service during my research and ulimately, purchase of a pre-owned vehicle. In most cases, when making major purchases such professional and courteous service during my research and ulimately, purchase of a pre-owned vehicle. In most cases, when making major purchases such as an automobile, the experience is oftentimes stressful and full of uncertainty. From the beginning, with my call to inquire about a vehicle, I scheduled an appointment for a test drive with Ony. He was professional and knowledgeable. Although I was unsure and wanted more time to think about purchasing the vehicle, he was patient and followed-up (without being pushy) to see if he could assist in answering any additional questions. Alex, the sales manager was there to answer additional questions as well, and was very knowlegeable. The credit managers, Sally and Tony were great in obtaining the best possible financing for the vehicle. Overall my rating for the entire expreience is "Great", for a positve experience. In addition, I am enjoying the vehicle that I purchased. More

Mr. Ramazani and Mr. Carapezza made our car buying experience exactly the way it should be anytime you walk into a high class dealership. They were helpful in every aspect of the deal. Mr. Carapezza a experience exactly the way it should be anytime you walk into a high class dealership. They were helpful in every aspect of the deal. Mr. Carapezza approached us while we were browsing the car lot and immediately made my father and I feel very comfortable and relaxed. There was no rush nor pressure involved what so ever. Mr. Carapezza was very informative and very knowledgeable. He answered every question we had and even went above and beyond our expectations. He assisted us with not only the new car purchase but with questions we had on an already owned Lexus IS300. If Mr. Carapezza didn't know the answer he made sure to find it out. We felt very at home when test driving the car. Mr. Ramazani was very friendly and super professional when it came down to talking numbers. Mr. Ramazani was not hesitant to show us exactly the deal we were getting on the car. His honesty and willingness to negotiate made the deal very quick and easy. At no point did we feel rushed, pressured or mislead. Mr. Ramazani made every accomodation we asked for and without question. Bottom line, both representatives took every negative part of car dealing out of the equation. Both my father and I would recommend this dealership and both Mr. Ramazani and Mr. Carapezza to anyone in the market for a new, used or certified vehicle. If your looking for a great selection and top notch customer service please at least take the time to visit Lexus of Silver Spring, MD. Thanks again Mr. Ramazani and Mr. Carapezza for all your help and friendliness we love the car and are glad we could purchase with confidence!!! Good luck!! More