DARCARS Lexus of Silver Spring

Our experience at Lexus of Silver Spring exceeded all of our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard t our expectations. Salesman Ony Agugua was friendly, courteous, and knowledgeable about the product. In fact, when we've got to talking, it was hard to stop. We discussed our backgrounds, and I learned that, like myself, he was a mathematics student in college. He showed us the cars we were interested in and helped out when we had a problem with the seat belts. On a previous visit, he helped my (Edith's) 94-year-old mother get into the cars we looked at. All in all, it was like talking to an old friend whom we had known for a long time. Used-car director Joe Leonard worked hard to make our experience a seamless one, from our initial greeting, through the financing of our automobile, to the necessary detail work that we would have found tedious had we had to do it. Though he was with us least of all the people we worked with, his presence was felt throughout our visit. Sally Mehsud helped us through a mountain of paperwork, making what could have been (and what usually is with most other automobile dealers)a horrible and boring experience utterly pleasant and interesting. Leading us through the signing of the forms, she discussed her background and experience in the United States with such ardor and enthusiasm that we were infused with her spirit and delighted at how much we learned. Do other dealerships have such bright and affable people as the ones we met at Lexus of Silver Spring? We hardly think so; at least, we've never met any that could match these individuals in sheer intelligence and personality. We came in expecting the worst, but because of all these people and their commitment to serving us, we had an experience that will bring us back to Lexus of Silver Spring time and again. More

I came to Lexus of silver spring after having a horrible experience at another Lexus dealer. As soon as I walked in I was greeted by the general sales manager. Rather then passing me to sales person he spen experience at another Lexus dealer. As soon as I walked in I was greeted by the general sales manager. Rather then passing me to sales person he spent over an hour chatting with me finding out what my needs were and then walking the grounds with me to show different cars. I am sure he was very busy and has sales people to do this but he took the time. My sales person a jay was great also. My two hours spent at Lexus of silver were exactly what car buying should be but it has never been anywhere else. Wow what an experience I will never buy a car anywhere else. I implore everyone looking for a car to go see Amar at Lexus of silver spring. More

I was satisfied until 2wks ago. I called several times, left several msgs. Either I couldn't get through or lft a msg and no call back. Either time!When I finally got through, no appts available. I am VERY left several msgs. Either I couldn't get through or lft a msg and no call back. Either time!When I finally got through, no appts available. I am VERY DISAPPOINTED! I will probably not use the service department at Silver Spring Lexus again. I understand that there have been recent recalls. If you expect to retain the remaining customers that you do have, you should be willing to treat them accordingly. I WAS loyal to Lexus, but now I am beginning to rethink my choice. I am in the market to buy again...I may not buy Lexus due to the horrible experience...but I most definitely WILL NOT buy from Lexus of Silver Spring. More

Recently took my ES 350 in for its 20000 mile service. It was fast and efficient. The employees are always friendly. My salesman, Alex always says hi when he sees me. I will continue to use the dealership fo was fast and efficient. The employees are always friendly. My salesman, Alex always says hi when he sees me. I will continue to use the dealership for service and plan to purchase my next car from them. More

Lexus of Silver Spring provided me and my wife a truly luxury experience. Everyone there was very friendly and professional. Our sales consultant, Kenneth, was very very respectful, honest and professio luxury experience. Everyone there was very friendly and professional. Our sales consultant, Kenneth, was very very respectful, honest and professional. He and all the staffs there showed us how luxury car buying experience should be. Thank to all at Lexus of Silver Spring. More

I was very impressed with the dealership during my purchase, in particular my sales person Trevor Warwick. Since then I have been blow away by his continued expertise in handling all of my maintenance purchase, in particular my sales person Trevor Warwick. Since then I have been blow away by his continued expertise in handling all of my maintenance issues. I received rockstar treatment every trip. More

I recently purchased a GX 460 model from Lexus of Silver Springs. The personnel were friendly which made it an enjoyable buying experience. Evan Cargill is an outstanding individual and I would recommend Springs. The personnel were friendly which made it an enjoyable buying experience. Evan Cargill is an outstanding individual and I would recommend him to anyone interested in purchasing a Lexus. From the moment I walked in the showroom to the time I drove the vehicle away, Evan was very professional, courteous and above all very friendly. Evan was very patient and really took his time to explain all the features of the vehicle and ensured I was familiar with them before I drove off. He even called me while I was on my way home to make sure everything was okay and answer any questions I may have had. Thanks Evan! More

I just signed a contract for new LS460L RWD. Great I just signed a contract for new LS460L RWD. Great experience at this dealer. Fantastic services. Super!!!! Great!!!! Ask Evan for Buying car!!! I just signed a contract for new LS460L RWD. Great experience at this dealer. Fantastic services. Super!!!! Great!!!! Ask Evan for Buying car!!! You'll be very happy to have a great services!!! Every employees are friendly and super customer Service. Very Good Management More

Joe Leonard is the General Manager of Lexus of Silver Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he suc Spring used cars and has gone out of his way to make my experience buying a car more than positive. In every way he tried to make me happy and he succeeded. Even after the sale, he continued to help me and even came to my house personally to fix my garage remote in the car! You are the best JOE! Stan from new car sales came with Joe and was more than friendly and helpful. I am sold on Lexus of Silver Spring. Their friendliness and cooperation goes above and beyond. Many thanks to both of you! I highly recommend buying with Lexus of Silver Spring! More

As a Director of Sales I fully expected the haggle treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my f treatment that most people associate with car dealers. This is certainly not the case here at Lexus Pre Owned Dealer here in Silver Spring. From my first contact with Adebayo Ojo to the Sales Manager Joe Leonard going out of his way to introduce himself I was floored. The courtesy and professionalism here is unmatched. I have bought many cars in my life from BMW to Chevrolet and can honestly say that as long as I continue to live in the area I will never shop for a car anywhere else again. It was the best car buying experience of my life to date hands down. More