DARCARS Lexus of Silver Spring

I brought my car in to repair what they didn't do right the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked a the previous visit, plus I needed to have the annoying low tire pressure warning turned off. AS I have MS, I couldn't stay long. AS I never talked about servicing the car, I overlooked the fact that they added a service to my visit. I had the oil changed and serviced at 10 K. the car had 14.7 K. I called Lexus and verified that all I needed to do to keep my warranty in effect was an oil change at 10 K, which I had done. I also had all the fluids checked. In my hurry to get home, I overlooked? that they had added a full service to the visit, which I didn't need. When we argued about it the asst mngr finally agreed to split the $196 expense with me, which took an hour to happen. What I got was a $100 credit at the dealership, not what I was promised. I have filed complaints with the ADA and my credit card. Beware, they are dishonest and thieves. More

The dealership were nice to talk to intially but when deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are chargin deal came in papers, they gave me a higer price for the vehicle and on top of that, the worst part - they cheated on papers, told me they are charging certain interest of credit for the new purchase but on papers, THEY USED A HIGER PERCENTAGE THAN WHAT THEY TOLD to calculate my monthly installments. Even after few days later when I did calculations myself and went to the dealer, initially they refused to admit that they have used a higer percentage but when I did mathemateical caalculations in front of them they admitted they have used higher percentage but also told deal is done and they wont do anything. very rude and unfriendly atmosphere and after yr deal is done, nobody wants to talk to adress issues, make faces while you are there - never buy it from them - worth tarvel those extra miles to look for good dealer. More

This is my first experience with buying a Lexus and I found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightfor found it to be the most pleasant experience I've ever had with an automobile dealer in my 40+ years of car buying. The salesman was very straightforward with his answers, showed me exactly what I wanted, and knew his product through and through. Inside the dealership, every other employee was friendly, courteous and helpful for the entire duration of the purchase. I would highly recommend this dealership and this salesperson if you are looking for a new or used Lexus. You won't regret it one bit! More

Experienced both sales and service at this dealership, both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award. As for sales, I had ordered a car from them right a both of which are botched by poor management. Totally undeserving of the Elite of Lexus Award. As for sales, I had ordered a car from them right at the end of the model year at a point where they would be unable to re-order the same car (a pretty rare color combo) without waiting until the next year (would gave cost me $3,000 more). Well, you guessed it, they ordered the wrong color. Contacted another dealer, Lexus of Annapolis, who had the car in stock so I bought it from them. Talk about an inexcusable mistake... As for service, I originally brought the car there because their service was significantly cheaper than other dealers. Within 20,000 miles they damaged the car twice, once by washing it improperly and the second time by backing it into something and then trying to hide it. The first time I got a detailing credit which was fine, the second time I was treated like a theif by the service manager there as he attempted to refuse to allow me to have the car repaired at my own shop (if they can't wash it or park it without messing it up, why would I let them paint it) and ultimately refused to compensate me until after I had come out of pocket for the repair I decided that they weren't worth my $100 an hour anymore. I use Lexus of Rockville for service now and am very pleased. Service advisors at SilverSpring were friendly and trustworthy, but they can't help the poor management. More