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DARCARS Lexus of Silver Spring

Silver Spring, MD

4.7
1,748 Reviews

2505 Prosperity Terrace

Silver Spring, MD

20904

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Showing 1,748 reviews

September 02, 2021

Sam was extremely helpful. The service we received was excellent. The process was fast and easy. Sam took the type to show me all the special features of the car. More

by Cruz Adriana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Sep 03, 2021 -

DARCARS Lexus of Silver Spring responded

It is gratifying to know that Sam and the team were so efficient and thorough during your purchase! Thank you for coming to DARCARS Lexus of Silver Spring and for taking the time to write a wonderful review. Enjoy the ride in your new car!

August 31, 2021

I have been waiting to receive a key for over a month or more I was told that I was going to get the scratches on my car repaired they did not repair half of them and I try to do it right when I picked up t More

by Davjoy1963
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris lee
Aug 31, 2021 -

DARCARS Lexus of Silver Spring responded

We apologize for the delay with your title, keys, and registration. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to inconvenience them. We assure you that we will look into your situation immediately to see if we can provide you with an update. If there is anything more we can do to assist you, or anything else you would like to share, please feel free to reach out at customerrelations@darcars.com or 1-800-327-2277. Thank you.

More
August 25, 2021

I met with CJ with Lexus services. He is very professional and timely. CJ has good customer service approach and always make me feel that I am in the right place for my car services. More

by IJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
Aug 25, 2021 -

DARCARS Lexus of Silver Spring responded

Thanks for the review! We're thrilled that you loved working with CJ and that he was professional and friendly.

August 25, 2021

Alex and Barry were wonderful to work with. For anyone looking for a car, I highly recommend Lexus of Silver Spring. We will be back in the future. More

by Stacyw14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Fiez, ALEX ABBASZADEH, Daji Cummings
Aug 26, 2021 -

DARCARS Lexus of Silver Spring responded

We appreciate the stellar feedback, Stacy, and we look forward to working with you again down the road. In the meantime, we wish you many safe and happy miles! Take care! - the DARCARS Lexus of Silver Spring team

August 22, 2021

Sam is the best auto dealer I ever met. He helped me in every side and saved me a lot of money, time, and energy. He is always there and ready to answer my questions and provide any help l need. I am luc More

by Gang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim, Tony Kim
Aug 23, 2021 -

DARCARS Lexus of Silver Spring responded

We're lucky to be your Lexus representative! It's fantastic to hear that Sam went above and beyond for you and that he's ready to assist you whenever the need arises. We're glad you've selected the DARCARS Lexus of Silver Spring team to take great care of you and we'll be here whenever you need us next!

August 17, 2021

Great experience purchasing our first car as a married couple. Highly recommend Sam Kim for your buying needs. He will make sure you are well taken care of! More

by Enoch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Aug 17, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you found the right new vehicle. Congratulations on your purchase, and we will be sure to pass on the kind words to Sam! - The DARCARS Lexus of Silver Spring team

August 16, 2021

Absolutely an amazing experience. The team at Darcars Silver Springs Lexus works as a well oiled machine! It was a smooth buying experience and will definitely be my Lexus family for years to come! Tha More

by Joan RN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Aug 16, 2021 -

DARCARS Lexus of Silver Spring responded

Joan, your kind review has our team smiling! We're thrilled that your experience with our team was so smooth and we are honored that DARCARS Lexus of Silver Spring will be your Lexus family for years to come! It's a privilege to work with supportive customers such as yourself and we can't thank you enough for your business!

More
August 16, 2021

Very efficient, enterprising, pleasant, straightforward, explicit, no pressure / My salesman(Jose Guerra) was outstanding in all the above mentioned ways as was his customer specialist, Brentt Cox. Also t More

by me2024
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Guerra(sales), Brentt Cox(customer service),Brendan McCarron(finance manager)
Aug 16, 2021 -

DARCARS Lexus of Silver Spring responded

Thank you for giving Jose, Brentt, Brendan, and our dealership such a marvelous rating! We are thrilled they could send you home in a vehicle you are confident in. All of us at DARCARS Lexus of Silver Spring hope you enjoy the new ride!

August 14, 2021

Thank you to the DARCARS team for exceptional service - especially, Sam Kim. Sam was attentive and patient and made me feel certain about my decision to purchase a Lexus. I highly recommend both DARCARS an More

by colleen.turner10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Kim
Aug 16, 2021 -

DARCARS Lexus of Silver Spring responded

Welcome to the Lexus family, Colleen! We are thrilled that Sam and the team made the purchase process so seamless and successful. Thank you for choosing DARCARS Lexus of Silver Spring!

August 04, 2021

I had the best experience here at Lexus silver spring the best assistant service manager is C.J Radfar. Please go and check him out More

by Nesha35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
Aug 04, 2021 -

DARCARS Lexus of Silver Spring responded

Hearing that you had the best experience is so meaningful to our team! We're thrilled to have earned your recommendation. From C.J. and the team at DARCARS Lexus of Silver Spring, thank you for your support and take care!

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