DARCARS Lexus of Silver Spring

I want to take a moment to sincerely thank the incredible team at DARCARS Lexus of Silver Spring for turning what could have been a stressful situation into an amazing leasing experience. Let me start wit team at DARCARS Lexus of Silver Spring for turning what could have been a stressful situation into an amazing leasing experience. Let me start with honesty — my 2024 TX350 was part of the first rollout year of the model, and unfortunately, I experienced some issues. That said, my family absolutely loved the vehicle. The size was perfect for us, the safety features gave us peace of mind, and the fuel efficiency was impressive for a vehicle in its class. Even with the challenges, we knew the TX was the right fit for our family. When we found ourselves still a few years into our lease but needing help, we reached back out to General Manager Berry Feiz — and he delivered in typical fashion. He was sympathetic, attentive to my concerns, and immediately connected me with Executive Sales Consultant Hafeez Omar. Hafeez was outstanding. Truly. He worked diligently to find me a 2026 TX with all the features my family wanted — and within my budget. He was transparent, honest, and patient while working through the numbers with me. I visited three other dealerships before making my decision, and I can confidently say they were SUPER competitive in their deal. Trust me!! The professionalism and fairness stood out. Once we secured the vehicle, I had the pleasure of working with Financial Services Manager Saji Vettukattel. If you’ve ever been in a finance office at a dealership, you know it can sometimes feel high-pressure with add-ons being pushed. That was NOT my experience here. Saji was incredibly honest, explained every option clearly, and never once made me feel pressured. He provided great pricing and helped me think strategically — especially when it came to maintenance. After seeing scheduled maintenance services creep up to $500, it made sense to lock in pricing and protect myself from rising labor and parts costs. If you know, you know — maintenance on luxury vehicles is a premium. Having that assurance across any Lexus dealership gave me peace of mind. And let me give you the real scoop on the Darcars Assurance add-on. Yes, at first glance it can feel like just another cost. But for me, it absolutely worked. I used the detailing service twice and both times my TX came back showroom-quality clean. Just plan ahead — I scheduled about two weeks out. Even better, I was able to leverage the credits from the program toward my new lease. That reduced my down payment and helped with my final numbers — which was a huge win. If you’re leasing, I also recommend the tire and wheel protection. It covered scratches and dents, and when it came time to trade in my lease, the process was smooth and stress-free because I had nothing to worry about regarding exterior condition. Car buying and leasing can be nerve-wracking. You never quite know what to expect. I’m sharing my honest experience in hopes that it helps someone else feel more informed and comfortable walking into their next deal. My sincere thanks to the team at DARCARS Lexus Silver Spring. I truly appreciate the professionalism, transparency, and customer care. I look forward to being back in three years for another lease. More

I had an OUTSTANDING experience purchasing my Lexus from DARCARS Lexus of Silver Spring, and especially working with Melany Hernandez. I was buying from out of town and completed most of the process remo DARCARS Lexus of Silver Spring, and especially working with Melany Hernandez. I was buying from out of town and completed most of the process remotely, including negotiating and finalizing details before traveling up to pick up the vehicle. Melany made the entire experience easy, comfortable, and stress-free. She was responsive, knowledgeable, and genuinely pleasant to work with! Communication was clear and timely the whole way through. I felt completely comfortable purchasing the car unseen, which says a lot. Everything was exactly as described when I arrived, and there were no surprises. The financing process was also very transparent: no pressure, no games, and all add-on options were clearly explained so I could make informed decisions. Even after the sale, Melany and the dealership followed through to make sure everything was taken care of, which I really appreciated. Overall, this was one of the smoothest car-buying experiences I’ve had. Highly recommend Melany and DARCARS if you’re looking for a straightforward, professional, and genuinely pleasant buying experience. More

Great experience from start to finish, walking us through the entire experience of buying a car at Darcars Lexus Silver Springs. Thanks for everything Jaryd and congratulations on a well run team. the entire experience of buying a car at Darcars Lexus Silver Springs. Thanks for everything Jaryd and congratulations on a well run team. More

Stephen at the Lexus of Silver Spring was GREAT! !! He was very knowledgeable and kind to us. He helped us with every step of the way and was very honest and straightforward. I appreciated that. I wo !! He was very knowledgeable and kind to us. He helped us with every step of the way and was very honest and straightforward. I appreciated that. I would recommend him to anyone and plan to recommend him to my family and friends! More

Serviced my Lexus in this dealership. I would say, this is the best customer service in the area. The service was done quickly, professionally, and they also filled empty tank fully. Spec I would say, this is the best customer service in the area. The service was done quickly, professionally, and they also filled empty tank fully. Special thanks to Logan Brooks. More

This dealer is very clean, the people are very nice and responsable, especially Alan Paiz, the vendor that I bought my car, He was a very responsible, serious and kind person. We really bought the vehicle responsable, especially Alan Paiz, the vendor that I bought my car, He was a very responsible, serious and kind person. We really bought the vehicle because of the trust he showed us. higly recomended. More

We had a great experience. The staff were all helpful and responsive, and our salesman, Yosef, did a bunch of research to make sure he fully answered ALL of our questions. Pu The staff were all helpful and responsive, and our salesman, Yosef, did a bunch of research to make sure he fully answered ALL of our questions. Purchasing a car can be overwhelming and stressful, but I feel like they did their best to make it as streamlined as possible. Would definitely shop here again. More

DARCARS Silver Spring is a one stop shop! Our sales representative, Tibet, was very helpful in introducing us to the TX 350 and helping us understand all that the car can offer. Working with Our sales representative, Tibet, was very helpful in introducing us to the TX 350 and helping us understand all that the car can offer. Working with him and Arash, in financing, was absolutely amazing. you're in good hands when you come here! More

Sales representative Josef is very professional--he always made eye contact and listened well. I had been looking for a vehicle for months and he was always responsive and made the process of test driv always made eye contact and listened well. I had been looking for a vehicle for months and he was always responsive and made the process of test driving the vehicles easy. Josef will be successful in his future career in any field he decides to pursue. Manager Sam was also very amenable and provided a pleasant buying experience. I feel he gave us a good deal. This is the third vehicle I've purchased at Darcars Lexus or Silver Spring. More

Our recent experience at DARCARS Lexus of Silver Spring was absolutely the best car-buying experience we have ever had & we’ve purchased many cars over our 45 years of marriage! We arrived as scheduled an was absolutely the best car-buying experience we have ever had & we’ve purchased many cars over our 45 years of marriage! We arrived as scheduled and the car we were interested in was ready for test drive. We did not experience any pressure...beyond trying to figure out all the amazing tech these new cars offer - haha! Our salesperson, James was wonderful to work with. He had recently joined the team at DARCARS Lexus of Silver Spring, so he was assisted by Kieran to process our contract. Kieran was absolutely amazing. Kieran was thoughtful, incredibly helpful, very attentive and so genuine in assisting us from start to finish. In addition, New Car Sales Manager, Wesley was often involved ensuring our transaction was progressing smoothly, offering assistant, and checking in frequently. Kieran spent a great deal of time checking us out on the vehicle – getting the Lexus app set up and going over some of the important features. He was so reassuring, patient and extended his services to us in the future at any time should we need additional help with the vast tech these new vehicles possess!! Our new car is beautiful...simply awesome...but we are so incredibly impressed and pleased with the amazing level of customer service provided to us during this purchase. They were extremely responsive to our needs and reassured us repeatedly, that they were available at any time to assist – it was genuine, and we know they will always be there to support us. We highly recommend DARCARS Lexus of Silver Spring...AMAZING customer support and extremely outstanding level of service!! More