DARCARS Lexus of Silver Spring

A few hickups in buying process but everyone was so helpful. Overall my experience at Silver Spring Lexus was very positive. Everyone was friendly and helpful. I can't say enough about Sam Kim, who took a g Overall my experience at Silver Spring Lexus was very positive. Everyone was friendly and helpful. I can't say enough about Sam Kim, who took a great deal of time to show me my new vehicle and explain the complicated technology. He was very patient with my many questions and made me feel confident in the vehicle's operation as I drove it off the lot. I would recommend Sam to everyone!! Camille Diamond was also extremely helpful and responsive with my online inquiries. More

Service Department Safety Protocols On July 31, 2020 I took my new car to DARCAR Lexus of Silver Spring for my first service appointment. I was surprised and dismayed that several of the On July 31, 2020 I took my new car to DARCAR Lexus of Silver Spring for my first service appointment. I was surprised and dismayed that several of the service staff, both inside and outside, were not wearing masks. They included people in offices and others walking through the service area. When I raised my concern to the service manager, he said that it is the dealership's policy that service employees only have to wear masks when a customer is in their office. He was very defensive and said it is too hard for people to wear masks all day. It appears clear that DARCAR Lexus of Silver Spring is not concerned enough about their customers to enforce basic safety protocols against the COVID 19 virus. I did not want to enter a service area where people were not wearing masks or have an unmasked technician working inside my car. I will go to another dealer that adheres to basic safety protocols. More

Exceptional service!!! Alex, our sales agent, was exceptional. Doesn't rush you and answers any question in such a detailed manner that makes you feel to know the car better Alex, our sales agent, was exceptional. Doesn't rush you and answers any question in such a detailed manner that makes you feel to know the car better. Very knowledgeable and competent. More

All the process was very smooth and quick, joel did a good job amd very fast getting back to me. Financing was also fast and got a good deal. good job amd very fast getting back to me. Financing was also fast and got a good deal. More

Joel was great! He worked with me so that I would be able to drive away in my dream car. He explained everything in detail and eased me through the process. Great costumer service and amazing patience. to drive away in my dream car. He explained everything in detail and eased me through the process. Great costumer service and amazing patience. More

I was able to get the deal done in two hours or less with Joel. He listened and made sure I was happy. He really took care of the little things.🙏🏽 Daji in finance was also fantastic. Joel. He listened and made sure I was happy. He really took care of the little things.🙏🏽 Daji in finance was also fantastic. More

Joel was fantastic! I just bought a new RX and Joel made the process so easy and painless. No pressure, no trying to convince me of features I didn't want, just informat I just bought a new RX and Joel made the process so easy and painless. No pressure, no trying to convince me of features I didn't want, just information and the choices I had. I will definitely go back to Joel next time I need to buy a new car. Even after I had bought the car and I had questions, he followed up with me and was very helpful, thank you Joel! More

Always a pleasure to work with Chris I have leased several cars with Chris over the past 10 years and it is always a positive experience. Chris is so personable and considerate. He makes I have leased several cars with Chris over the past 10 years and it is always a positive experience. Chris is so personable and considerate. He makes the process very easy and is sure to answer all of my questions. I made my latest purchase during the COVID pandemic. Chris handled everything virtually. He must never leave! More

Sam was knowledgeable and easy to work with. I will refer all of my friends and family to him in the future. Easiest car purchase I’ve ever experienced. all of my friends and family to him in the future. Easiest car purchase I’ve ever experienced. More

I've never had Such a nice experience before on a dealership, Chris was exceptional. I would recommend him to anyone! Thank you very much for your service! dealership, Chris was exceptional. I would recommend him to anyone! Thank you very much for your service! More