DARCARS Lexus of Silver Spring

Worse dealership! One of the worst dealerships existing! the staff are clueless and rude! bunch of unprofessional people! Managers never available and never call back! One of the worst dealerships existing! the staff are clueless and rude! bunch of unprofessional people! Managers never available and never call back! the customer service and specially service department are absolutely awful! their claims when you purchase the car are all fraud! be careful to get everything in writing even the simplest things! extremely disorganized and do not even understand their own system, paper works and keep loosing the documents. DO NOT WORK WITH THIS DEALERSHIP! More

We had an appointment with Alexander Rutere. He called us ahead to remind us, nice customer service. He was waiting us with the Lexus NX 300h with our preferred colors for interior & exterior. He was very pr ahead to remind us, nice customer service. He was waiting us with the Lexus NX 300h with our preferred colors for interior & exterior. He was very professional, patient, polite and pleasant. We had a very nice experience with Alex and Dacars of Silver Spring I highly recommend it. Very smooth transaction. More

Marius Marin is the absolute best salesman Lexus has I Marius Marin is the absolute best salesman Lexus has I live in Florida but I am from Maryland they will ship the car to you give him a call you will Marius Marin is the absolute best salesman Lexus has I live in Florida but I am from Maryland they will ship the car to you give him a call you will not be sorry. Thank you Edith McDonough a very happy Lexus lady More

Joel Araojo was absolutely fantastic. Lexus is the best in quality, luxury, and an all-around amazing overall experience. Joel was the best. He was completely helpful and went beyond what we expected and I in quality, luxury, and an all-around amazing overall experience. Joel was the best. He was completely helpful and went beyond what we expected and I didn’t want to go anywhere else. I did not think it would be possible to purchase a car so quickly, effortlessly, and safely during a pandemic. Lexus is the best and reliable car to buy. Trust me I’ve purchased other brands before and I’m never buying anything outside of a Lexus again. I AM EXTREMELY HAPPY!!!!!!!!!!!!!!!! If you’re going to purchase ask for Joel Araojo. More

So Great You Will Not Believe It! As I write this, my vehicle is in the shop for repairs. However, the service throughout this process has been so unbelievably good, that I needed to As I write this, my vehicle is in the shop for repairs. However, the service throughout this process has been so unbelievably good, that I needed to write this review even before I get my Car back. CJ in services is amazing and the communication is spot on. He is so pleasant that I didn’t feel too bad at all about repair news on my car. You are never left wondering what’s going on. And Alex, in sales, always checks in and provides any additional help making sure that I am being taken care of and the process is going better than just “to plan”. (Even though he’s in sales.) Yes, I will be upgrading my car at some point, and I’m 100% sure that it will happen at Lexus of Silver Spring. More

Alin Marius absolutely went out of his way to help me purchase the exact car that I wanted and at the price I wanted. As a woman, I was a bit apprehensive about going to the dealer alone. After working purchase the exact car that I wanted and at the price I wanted. As a woman, I was a bit apprehensive about going to the dealer alone. After working with Alin, I now realize that I had nothing to worry about. He was very straightforward and didn’t throw any curve xxxxx during negotiation. More

Review for Lexus I loved them. They're kind, and fast. They will welcome you with open arms and never say no. If there is a problem, they will figure something out. Sp I loved them. They're kind, and fast. They will welcome you with open arms and never say no. If there is a problem, they will figure something out. Speedy and amazing. I recommend this place to everyone. Andreas was a great help. Thank you all! More

Blessed Experience TGBTG for this purchase and our interaction. Ali and the team at DARCARS Lexus of Silver Spring were amazing. No pressure was applied and the team sch TGBTG for this purchase and our interaction. Ali and the team at DARCARS Lexus of Silver Spring were amazing. No pressure was applied and the team scheduled my appointment to see the vehicle very quickly. My wife and I had several questions that Ali took the time to answer. He worked with us on the price and we loved the selection. He explained how our purchase compared to others and left us time to think about our decision. A blessed experience from a professional. We will recommend DARCARS Lexus of Silver Spring and Ali to any friends we have in the car market. After our experience, I see why he has so many good ratings He does not disappoint in the process. More

You should try to keep your excellent staff especially Joel Araojo He knew his salesman’s job well and He knew all theTechnical aspects of the the NX300. We liked your Dealership. We were given the bott Joel Araojo He knew his salesman’s job well and He knew all theTechnical aspects of the the NX300. We liked your Dealership. We were given the bottom line immediately which made us decide ro go with your dealership. We dis not need to haggle. More

Alin was exceptionally helpful. He was very courteous and was able to complete the vehicle transfer (Home delivery) during the COVID 19 epidemic. His followup on the sale was very helpful. Thank you. and was able to complete the vehicle transfer (Home delivery) during the COVID 19 epidemic. His followup on the sale was very helpful. Thank you. 5 stars!. More