DARCARS Lexus of Silver Spring

"Exceptional Customer Service" My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Andris B My experience was awesome and I’m very satisfied with the work conducted on my vehicle. As well as, the great customer service I received by Andris Bergholcs. I have been working with Mr Andris for a few years now and have finally gotten around to providing a review for him (should have completed this a long time ago). He has been a pleasure to work with and keeps me moving. Never any fuss and makes sure my vehicle leaves better than the condition I brought it in to him. More

They found the car that was "just right" for me Ali was fantastic in helping me select the right car for me! I went in to test drive a specific car I saw online and while the car was nice it was Ali was fantastic in helping me select the right car for me! I went in to test drive a specific car I saw online and while the car was nice it was just too small and too sporty for me. He worked with me and showed me at least 4 other cars, all different sizes, years and models. He allowed me to test drive all of them. Even after I left he followed up with an email, letting me know that he may have found a different car I would like better based on our interaction. I looked at a lot of cars, some were too big, others too low, some too sporty but eventually he found me the car that was JUST RIGHT! and I love it! More

Excellent service from Sam Sam took out the time to help us understand each and every feature of the car. He was very patient with us while we learned the different features. Al Sam took out the time to help us understand each and every feature of the car. He was very patient with us while we learned the different features. Also, he even took the time out to help us set up our Bluetooth and the online car starter by helping us set up the app. Very good service!! More

Wonderful experience!!! My salesman Greg was OUTSTANDING from start to finish!!! I was very specific on the color and trim I wanted and he was able to track it down and have My salesman Greg was OUTSTANDING from start to finish!!! I was very specific on the color and trim I wanted and he was able to track it down and have it delivered to the store in two days! He kept me up to date on the details throughout the whole process and exceeded expectations when I visited the dealership. Throughout my experience, Greg was very knowledgeable about the vehicle and explained every feature to me. He even showed me how to utilize all of the features during the test drive and answered all of my questions about the car. In addition to his expertise, he was very hospitable (along with the sales manager and finance representative) who made my whole family feel welcome and comfortable during our visit. They were able to cater to all of my requests and then some! This was the best experience I ever had buying a new car!!! I would highly recommend them to anyone who is in the market for a new Lexus!!!!! More

Worked hard to make me satisfied I was extremely happy with this dealership as my sales person Alexander Rutere made sure I left with a purchase that was acceptable. Great experience I was extremely happy with this dealership as my sales person Alexander Rutere made sure I left with a purchase that was acceptable. Great experience and I can enjoy my ride More

Professional and personal I just bought a 2019 Lexus 350. Chris was beyond helpful. His professional demeanor and down to earth personality made this buying experience go smoot I just bought a 2019 Lexus 350. Chris was beyond helpful. His professional demeanor and down to earth personality made this buying experience go smoothly. He was knowledgeable and answered all my questions. He even gave me an hour of tutoring on how to navigate all the new technology. I would highly recommend that you contact Chris if you are buying a car from Lexus in Silver Spring. Thanks Chris!!! Your a great salesman. More

Great group at DARCARS Lexus of Silver Spring ! All of the staff was personable and helpful. I will definitely consider this dealership for future car purchases. Sam Kim was my salesman and guid ! All of the staff was personable and helpful. I will definitely consider this dealership for future car purchases. Sam Kim was my salesman and guided me through whole process. It was an absolute delight working with him! More

Professional I recommend this dealership because of their professionalism and they do what it takes to make the deal. I have brought several lexus’ from this de I recommend this dealership because of their professionalism and they do what it takes to make the deal. I have brought several lexus’ from this dealership and will only buy my lexus’ from Alex and this dealership. Everyone is so professional from the sales (Alex) to the finance (Sally) to the service (Andris). I love this team they make things happen!!! More

Beyond Chris Cedeno is just an amazing car dealer. He was so helpful and knowledgeable. I felt so comfortable working with him. Being as though I’m a women a Chris Cedeno is just an amazing car dealer. He was so helpful and knowledgeable. I felt so comfortable working with him. Being as though I’m a women and supposedly going to a car dealership as women wanting to buy a car alone is a bad idea. Chris walked me through everything and was very clear on everything. He even went the extra mile to make my experience stress free. I’m so grateful and happy that I had him as my dealer. I walked away feeling like I got a real deal and he threw in some very nice Lexus key chains that I actually use. He even help me clear out my car and made sure I left happy. I didn’t feel no regrets or doubts and I’ve had my care for two weeks now. I really lucked up having him as my dealer. Chris is just more than amazing. Great personality too. More

Always a pleasure I have been a loyal customer with Lexus of Silver Spring, Md for going on 11 years. I purchased my second vehicle about 1 years and a half ago, and r I have been a loyal customer with Lexus of Silver Spring, Md for going on 11 years. I purchased my second vehicle about 1 years and a half ago, and recently I had to bring my car in for service to get a fuse replace, which they replaced almost immediately! I dealt with Alex Silva for the majority of the time and he was exceptional! He was more than accommodating and made sure all my questions were answered. And may I add he was super nice! Now, I can say with the 2 vehicles I have purchased with this dealer, ES 350 and GX460, I have NEVER had any major issues with my vehicles. But, any of the times I need to have either one of my vehicles serviced, I always... ALWAYS received top notch service. I will always be a customer of Lexus ( i may switch models every several years but i will ALWAYS drive a Lexus from DARCARS Lexus of Silver Spring) and that's because of the exceptional customer service. 5 STARS! More