DARCARS Toyota of Baltimore

The customer service is terrible. This dealership does not want to take accountability for items that they have done wrong. They will find a way to make certain to get their money by all means even if it not want to take accountability for items that they have done wrong. They will find a way to make certain to get their money by all means even if it is at the customers sacrifice. If you value your money, time, and mental well being STAY FAR AWAY FROM THIS PLACE!!! More

Always Excellent in the Service Department! Without question, I always go back for check-ups and repairs. Melinda, Brenda, and Chris are wonderful! Timely, fine work, courteous, and nothing like Without question, I always go back for check-ups and repairs. Melinda, Brenda, and Chris are wonderful! Timely, fine work, courteous, and nothing like the shuttle service to save the day, when the car is in the shop. Thank you everybody! More

I hope i dont have to go back to this dealer ever again they super pricing i went for an oil change and according to them the did something else with out even ask me at the end they charge me $250.00 for a they super pricing i went for an oil change and according to them the did something else with out even ask me at the end they charge me $250.00 for an oil change More

My best car buying experience This past October, I began a search to purchase a new Prius Prime using online tools. With the help of the online services of TrueCar, I requested quo This past October, I began a search to purchase a new Prius Prime using online tools. With the help of the online services of TrueCar, I requested quotes from Toyota dealerships from Frederick to Baltimore city. Of the nearly a dozen responses that I received, the one from James Anderson - General Sales Manager of DARCARS Toyota of Baltimore - was hands down the best offer. After a few quick email exchanges with Maria Dye, I scheduled for a test drive and signing the sale paperwork for the upcoming Saturday. On a Saturday afternoon, we were met with Murel Hurt, who accompanied me for the test drive and guided us through the sale process, The whole process took approximately 2 hours. This was the best car-buying experience I have had. I give this dealership very high marks for price and customer service. More

Efficient and professional Advisor: Melinda Curtin Waiting area is equipped with magazines, internet, TV, kids books and toys. Also free coffee and water. I've been taking my car to this location for r Waiting area is equipped with magazines, internet, TV, kids books and toys. Also free coffee and water. I've been taking my car to this location for regular service. More

130,000 miles service and a warning light repair I bought my car here in 2007 and have all service done there ever since. Service has always been good. Service Manager has been a very good friend and I bought my car here in 2007 and have all service done there ever since. Service has always been good. Service Manager has been a very good friend and a pleasure to deal with. However you state that you wash the car, but I never seem to get a wash job. I suppose that is my only complaint. I think I have been a loyal customer and have been pleased enough to keep coming back. More

Rude, shady business, stay away Brenda is extremely rude, hangs up on customers and outright tells me I'm lying. She refuses to discuss the issues like an adult and resorts to childi Brenda is extremely rude, hangs up on customers and outright tells me I'm lying. She refuses to discuss the issues like an adult and resorts to childish arguing and name calling behavior. Service department runs a shady business and voided my warranty because of a sensor going off when there was never an accident. Per Toyota the warranty is not void unless the car is salvaged. They are likely double charging the customers and warranty while claiming it's void.Beware More

How good the are There very good and very professional on their job more especially the manager his very understanding he will make sure u Happy on what u buy and thei There very good and very professional on their job more especially the manager his very understanding he will make sure u Happy on what u buy and their staff has a good consumer care and a very good character More

Bad management Never go this dealership really bad behavior I make police report also because the xxxx my car I go for service today never ever go this place Never go this dealership really bad behavior I make police report also because the xxxx my car I go for service today never ever go this place More

Scheduled service I scheduled a service for my Toyota and set an appointment. I was a repeat customer but no longer, after I sat for an hour and a half I noticed my veh I scheduled a service for my Toyota and set an appointment. I was a repeat customer but no longer, after I sat for an hour and a half I noticed my vehicle never moved from the service lane. I asked what was going on i was told no one checked me in so it was a nice waste of time no apology just a I gave the keys to someone I guess they didn’t check him in. It would benefit your company greatly if you trained the workers to follow through on the job not just pass it along. The proximity to my house was great but I will now inconvenience myself and go to a different dealership. And the new vehicle I was looking to buy this summer will now be purchased from another dealership. More