DARCARS Toyota of Frederick

This is my sixth time purchasing a vehicle (for myself or with a family member). I have never had such a pleasant experience at a dealership in my life. Bob Coope (sales) and Mike O'Brien (finance) were two with a family member). I have never had such a pleasant experience at a dealership in my life. Bob Coope (sales) and Mike O'Brien (finance) were two of the best guys any buyer would want to meet. They listened and treated me as if I were their daughter. Which means that I was getting the best price and service possible. It was a but chilly and I wanted something warm to drink. When Bob realized that the coffee/hot coco machine was not working, he left the premises and went to the store close by to get me a cup of hot chocolate. When I was on the phone with the insurance company, Mike interjected at one point and told the insurance lady, "no she will take -- option. She doesn't need the other stuff and that's not going to save her any money." Love these guys! I would recommend this dealer because they work there. More

Our visit started on rocky ground over some misunderstandings about service needed and the costs for such service, but Ashley was very impressive in how she handled the very personal and thorou misunderstandings about service needed and the costs for such service, but Ashley was very impressive in how she handled the very personal and thorough care she gave us. By the time we left, we had all the necessary services completed, understood exactly the situation, and we were pleased with the reasonable price for the service. She also managed to resolve an outstanding issue from prior visits that I didn't think had been resolved. More

I have bought many cars dealing with many dealerships. My previous vehicle was a RAV4 and I purchased it at another Toyota dealership but had it serviced at DARCARS Frederick. The other dealership did no My previous vehicle was a RAV4 and I purchased it at another Toyota dealership but had it serviced at DARCARS Frederick. The other dealership did not offer me the stellar service that DARCARS Frederick does. My son was my salesman at the other dealership and I love DARCARS so much I decided to purchase my new Toyota (Prius and I love it) from DARCARS Frederick. I've said it before and I'll say it again and again, DARCARS Frederick is the best dealership in the nation. Your customer service is impeccable! I don't like DARCARS, I LOVE DARCARS!!!!!!! More

Excellent experience with a no-pressure salesman who provided information accurately, and timely for us to make our buying decision. Would encourage others to work with this dealership for their car buy provided information accurately, and timely for us to make our buying decision. Would encourage others to work with this dealership for their car buying needs. Everything completed with regard to the sale as promised. More

Those that worked with us were very helpful and courteous. Jesse was very knowledgeable in reference to the products that Toyota had. He was willing to help us find what we wanted. Mike helped courteous. Jesse was very knowledgeable in reference to the products that Toyota had. He was willing to help us find what we wanted. Mike helped us with the financing and explained everything to make us more aware of what we were purchasing. More

John Kutchak was very patient, explaining everything about the new Plug-In Prius. He had just attended a training class in Glen Burnie, so he had current information and knew exactly what to expect onc about the new Plug-In Prius. He had just attended a training class in Glen Burnie, so he had current information and knew exactly what to expect once the first Plug-In's started to arrive. I will recommend that my friends see John to get a Plug-In Prius. More

We have purchased two cars from Daniel Tablah. One was a 2011 Rav4 a year ago and just this week a 2012 Prius.Dealt with Bill Duque last year and Mike O'Brien this past week in finance.Very personable. 2011 Rav4 a year ago and just this week a 2012 Prius.Dealt with Bill Duque last year and Mike O'Brien this past week in finance.Very personable. Not the negative stereotypical treatment unfortunately associated with the business of selling cars. No high pressure.What a concept! More

It's been a while since we purchased a new car and the staff at Darcars were extremely helpful, courteous and competent. We feel very confident with this dealership and we are very satisfied with our exp staff at Darcars were extremely helpful, courteous and competent. We feel very confident with this dealership and we are very satisfied with our experience. More

It has been awhile since I owned a car and 4 years ago I had to file bankruptcy. Darcars of Frederick found 2 banks that were willing to finance my new car. They were all very friendly and helpful. They had to file bankruptcy. Darcars of Frederick found 2 banks that were willing to finance my new car. They were all very friendly and helpful. They also helped me with getting car insurance on my new car. Thanks to Jesse and everyone else that helped put me in a new toyota. More

Every time I take my car in for a scheduled service the staff is pleasant and helpful. They always complete the work in the estimated time and tell me about any suggested work without applying pressure to staff is pleasant and helpful. They always complete the work in the estimated time and tell me about any suggested work without applying pressure to get the work done right then. They are always courteous and treat us with respect. We have purchased two cars from them and always take them to the service department for regular maintenance. More