DARCARS Toyota of Frederick

I wanted to let you know how wonderful Jeff Croteau has been through the process of buying my 2010 Corolla. He was knowledgeable, courteous, and timely. Jeff is a true professional and an enormous asset to been through the process of buying my 2010 Corolla. He was knowledgeable, courteous, and timely. Jeff is a true professional and an enormous asset to the company. I will buy my next car from him and would definitely recommend him to friends and family. I can't say enough good things about him!! More

It is such a pleasure to get your car serviced and know you are being treated fairly. Nima is a super courtious and efficient. Our Prius is 4 years old, 160K miles and has required no non-routine maintena you are being treated fairly. Nima is a super courtious and efficient. Our Prius is 4 years old, 160K miles and has required no non-routine maintenance. Please take the time to stop by say Hi, and get excellent automotive service. More

took corolla into shop to see what was wrong with the engine, was informed that to look at the car was $125, and I agreed. When I was informed that the engine issue was terminal the dealership waived th engine, was informed that to look at the car was $125, and I agreed. When I was informed that the engine issue was terminal the dealership waived the $125 fee. Knowing they were not going to receive and service $$ from me, they still waived the fee. More

I went to this dealership because I was in the area to meet a friend from Pennsylvania for lunch (I live in Bethesda, and Frederick is halfway between our homes), my 2007 Camry's warning lights had come o meet a friend from Pennsylvania for lunch (I live in Bethesda, and Frederick is halfway between our homes), my 2007 Camry's warning lights had come on (to check the VSC), and they were closest to where I had parked for lunch. They were unknown to me: I had not used their service department previously, nor had I opportunity to research their customer ratings. Both men were helpful, courteous, and fully explained the process and diagnosis. Kenny gave me a time estimate for how long it would take to diagnose the specific problem, and it was accurate. When the diagnosis was complete, Kenny brought me to Jason, who explained the reason for the repair and why the manifolds must also be replaced on my 2007 Camry (6 cyl.) The estimate was $1,800. Kenny had been pro-active on my behalf to see if Jason might be able to offer assistance on the repair bill. (I'm on a fixed income due to disability.) Jason was also quick to perceive my situation, and wanted to help. He had encountered similar situations within his family, and my car's warranty had only recently expired. I'm so grateful that Kenny and Jason were willing and able to offer assistance with the bill. I'm looking forward to returning next week, after the ordered parts arrive, to have the repair completed, and am confident that the work will be done accurately and on time. More

Due to my busy schedule I had to cancel numerous appointments. On two occassions i made a last minute call to the Darcars Toyota of Frederick service department. I spoke with Mr. Adrian Garcia and h appointments. On two occassions i made a last minute call to the Darcars Toyota of Frederick service department. I spoke with Mr. Adrian Garcia and he accomodated me in at the last minute. Mr. Garcia not only courteously met me at the door but had me sit in his office and professional explained the process my car will be going through, future maintanance and car of my corolla. He escorted me back to the waiting area and advised me he will come get me when my car was ready. He returned a short time later to advise me my car was ready and they also included a complementary car wash. On my second visit Mr. Garcia remembered my name and greeted me warmly at the door once again. We went over as to my reason (routine oil change)for servicing and he also mentioned he had noticed a headlight out on my car as i was coming in. I would like to commend Mr. Garcia and the entire Darcars Toyota Service team for their Courtesy and Prefessionalisim. I can always look forward to an honest experiance at Darcar Toyota Service Department not a negative one you always hear about. Thank you Darcar Toyota! Mr. Neftali Pabon More

On our first visit, Salesman Christopher Santiago met us On our first visit, Salesman Christopher Santiago met us at the door ready to help. He stayed with us answering all our questions, giving informati On our first visit, Salesman Christopher Santiago met us at the door ready to help. He stayed with us answering all our questions, giving information about the purchase and the car in a casual, friendly way. With no pressure exerted we plodded thru our decisions about the car we wanted. We had an excellent test ride of both the Toyota Camary and the Avalon Limited. The Avalon suited us very well, mostly for the quiet, smooth, easy handling ride. I appreciated that the salesman had an established test route. The Financial Officer, Mike O'Brien was very helpful and obviously very experienced. He made our cruise through the world of paperwork a breeze. More

My overall experience with the service provided to me by this dealer was excellent. There was efficient appointment scheduling after my previous visit and there no pressure to schedule future services. Ashl this dealer was excellent. There was efficient appointment scheduling after my previous visit and there no pressure to schedule future services. Ashley provided amazing customer service and was very knowledgeable about what needed to be done. I will definitely recommend this dealership for its services. More

I went looking for a car and was initially thinking about a van. In my search, I first went to a GMAC dealer and was completely dissatisfied with the way I was treated. I then went to a Honda dealer who basi a van. In my search, I first went to a GMAC dealer and was completely dissatisfied with the way I was treated. I then went to a Honda dealer who basically ignored me. Next, I went to Dar Cars and encountered Jason and was impressed with how nice and helpful he was, showing me a good possibility for a vehicle. When I can back a few days later, this time in search of a car, I asked for Jason and he was professional and patient as I went through my process of deciding which vehicle was the right one for me. He worked the figures repeatedly until I we got it right. I would not hesitate to recommend this dealership, and Jason in particular, to anyone I know. I wound up purchasing a Toyota Prius from Jason and am very happy with my purchase! Kathleen Powers 11910 Warner Road Keymar, MD 21757 More

Excellent salesman, John Kutchak, showed my wife all about the Prius and how to drive it. He met our price, the loan officer met the financing we had arranged, and he took care of all the paperwork i about the Prius and how to drive it. He met our price, the loan officer met the financing we had arranged, and he took care of all the paperwork in cluding transfering our old tags. We love the car and they had a meeting at the dealership to show us their facilities and tell us about their services. They answered all my questions promptly and were very courteous. More

We purchased our new Highlander from Dennis Dawson and we highly recommend him. He is very professional and knowledgeable, as well as very easy going. Our service rep is Tony Rapattoni who is also very k highly recommend him. He is very professional and knowledgeable, as well as very easy going. Our service rep is Tony Rapattoni who is also very knowledgeable and professional. He was our rep for the 4Runner we traded in, and we enjoyed dealing with him. We highly recommend Darcars of Frederick because of these two gentlemen. More