DARCARS Toyota of Frederick

John Kutchak was excellent to do business with. His interaction via email was a differentiator. When customer work throughout the day, they cannot spend time on telephone calls. John responded to my interaction via email was a differentiator. When customer work throughout the day, they cannot spend time on telephone calls. John responded to my email questions and more importantly to my offers. Other dealers would not do business that way. For DarCars Frederick, it was the difference between getting a sale and losing a sale. Once meeting John, he met his "online" standard of performance. He was available, prepared, and fast in his delivery of the vehicle. If you are going to buy a Toyota, John Kutchak is the guy you want to buy from. More

Krea was wonderfully enthusiastic. She understood our wants and needs and recommended the perfect car for us. Chris was sympathetic to our financing restrictions and offered a reasonable deal. wants and needs and recommended the perfect car for us. Chris was sympathetic to our financing restrictions and offered a reasonable deal. More

What a great experience from beginning to end, starting with the initial phone call about a car I had seen on the Internet. Jason V. was low key and friendly right from the start, the car was sitting out with the initial phone call about a car I had seen on the Internet. Jason V. was low key and friendly right from the start, the car was sitting out front when I arrived, and Jason answered all my questions in a non-pressured way. I am not big on pushy sales people - I've walked away from many - and Jason was the exact opposite. Within 3 hours, I had negotiated and purchased a 2010 RAV4 in a very comfortable setting. I will absolutely refer to Jason V. in the future. More

Overall my experience with Darcars was great. This was my second vehicle purchased at Darcars, but my first pre-owned. My salesman Patrick was very friendly and did not put any pressure on me to make the pu second vehicle purchased at Darcars, but my first pre-owned. My salesman Patrick was very friendly and did not put any pressure on me to make the purchase. Mike in financing was very entertaining and equally friendly and knowledgeable. While not specific to Darcars, my only criticism is that the car buying process takes far too long. There's too much paperwork and the process has to be made simpler. I won't hesitate to choose Darcars in the future, though, as I'm always taken care of and treated with courtesy, respect, and the utmost level of customer service. I highly recommend them! More

Both Lacoe & Sasan were very friendly, professional and knowlegeable. We got a great deal on our new Camry Hybrid and we love it. It was the least stressful and most enjoyable new car buying experience and knowlegeable. We got a great deal on our new Camry Hybrid and we love it. It was the least stressful and most enjoyable new car buying experience we ever had! Thanks again! Sonali & Vivek Kamath More

We have been coming to Darcars Toyota in Frederick for over 15 years and have never had a bad experience. This time was not different. From the appraisal process with Patrick, to the sales with Lacoe and over 15 years and have never had a bad experience. This time was not different. From the appraisal process with Patrick, to the sales with Lacoe and Sasan to the finance department with Jesse - it was a painless and pleasant experience. Patrick graciously passed us on to new sales to Lacoe who could not have been more pleasant and easy to work with. He didn't pressure me or overwhelm me, he was patient as I struggled with which vehicle I wanted to test drive and ultimately buy, and he worked with us to get the process going quickly so we could get back to our kids at home in record time for a two vehicle purchase! Sasan was good-natured and terrific at explaining the bells and whistles on our vehicles. Not that the beautiful Avalon hadn't already worked its way into my husband's heart, but the time Sasan took to show him all of the features of the new Avalon sealed the deal! And Jesse managed to get us through finance faster than we ever have! He was competent, good-humored and polite. We appreciated being treated so respectfully as faithful, loyal Toyota customers and would highly recommend this dealership to anyone looking for a vehicle. We love the Toyota brand and being part of the Darcars extended family is where we plan to stay. Thank you to everyone at Darcars Frederick! More

Everybody was friendly, and the process moved along smoothly and quickly. There were some scratches on the car and a small tear in the overhead that were fixed with no problem. smoothly and quickly. There were some scratches on the car and a small tear in the overhead that were fixed with no problem. More

Used car sales person, Patrick Lockett, was very friendly and knowledgeable. He was very laid back and did not pressure me in any way...which was greatly appreciated. I purchased a used RAV4 and felt like and knowledgeable. He was very laid back and did not pressure me in any way...which was greatly appreciated. I purchased a used RAV4 and felt like both Patrick and his manager were very willing to work to get me the out the door price I needed. I would highly recommend Patrick if you are in the market for a used car and do not want someone who is going to try the hard sell with you. More

I honestly have never had so much fun spending $24, 000 in my life. The experience was EXCELLENT. When I walked into this dealership I instantly felt like I was part of the family. Chris and Lacoe where gr in my life. The experience was EXCELLENT. When I walked into this dealership I instantly felt like I was part of the family. Chris and Lacoe where great people to deal with. I would recommend Darcars Toyota of Fredrick to anyone looking for a new car. I would also tell them to ask for lacoe for sales and chris for finance. Oh and by the way I LOVE my new corolla!!!!! More

I do not enjoy buying cars but my experience with Darcars of Frederick made it a more palatable experience. They listened and responded to what I was looking for both in a vehicle and financially. Their se of Frederick made it a more palatable experience. They listened and responded to what I was looking for both in a vehicle and financially. Their service and responsiveness was great! They made something I dread doing much better and I'm very happy with my new car. More