At first, I was hesitant to bring my car back to DARCARS Frederick because I didn't have the best sales experience when purchasing the car to say the least. However, when I needed to have the vehicle serviced my opinion of DARCARS changed dramatically. I was able to easily make a next day appointment. I was early to my appointment, but I was welcomed and helped right away regardless. The assistant service manager, Kenny Rogers, is who I had the pleasure of working with. The level of customer service and professionalism displayed by Kenny made the entire experience as enjoyable as it could be. I got the impression that the entire service department here knows exactly how to take care of customers. My questions were answered and my vehicle was serviced. The next time my vehicle needs service, I'm taking it to DARCARS Frederick.