DARCARS Toyota of Silver Spring

Thank you for your service today I m very satisfied thier behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job More

Took home a 2023 Toyota highlander Saul guiulfo Was such a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from. Thank you Saul guiulfo More

Benjamin Iyoha is one salesman I would recommend you’ll to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detai to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detailed, specific, and honest. He keeps it civil and friendly. More

Very bad customer service I took my car for safety recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and t recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and told me the ride is on the way I went outside been waiting for hours when I call they kept telling me he is on the way after 4 hours finally I got my ride. I will never go this place. More

Always great service from DJ! You are so appreciated, thank you again for your assistance today DJ! You are so appreciated, thank you again for your assistance today DJ! More

I paid cash for a new Corolla and have been trying to get a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come with my car, and he said he ordered a copy of the missing manual for me. Yesterday, he handed me a trifold quick reference guide and said that is the manual I am owed. The actual manual is 265 pages so on top of lying about ordering a copy, he now thinks that this customer doesn't know the difference between a trifolded document and a 265 page manual. More

They were very helpful and returned my calls promptly until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few t until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few times and then they went radio silent. I had to finally get my deposit back through a credit card dispute. More

I wish there negative stars, my had 57000 miles 6 days after I bought it the axle fell out, come to find there worthless mechanic put axle in!!at this day I have put 2000,miles it already needs breaks, th after I bought it the axle fell out, come to find there worthless mechanic put axle in!!at this day I have put 2000,miles it already needs breaks, the left front is as bald as my xxx!! I called them they would nt fix for me, so out my pocket 1900 ,stay far away from them!!!! Crooks More

Worst customer service imaginable. Rude unhelpful employees, lack of regard for customers. Long never ending lines, be prepared to wait one or two hours just to check in once you hav Rude unhelpful employees, lack of regard for customers. Long never ending lines, be prepared to wait one or two hours just to check in once you have left your car in the bay. I have owned Toyota and Lexus cars for almost 50 years and have never received this kind of service at any other dealer. It took so long to check in I told them I was leaving and would pick the car up the next day. The following day pick up was just as bad as the drop off…then to add insult they did not wash the car….the one bright spot in this entire visit was Jose, who ended up helping me at the end, he was wonderful! I will never have any car we own serviced there again! More

Mr. Tom Kim provided excellent service and helped me get a great deal on my 2022 Toyota Highlander. He was very proactive in helping me find the perfect car even before it arrived to the dealership. This a great deal on my 2022 Toyota Highlander. He was very proactive in helping me find the perfect car even before it arrived to the dealership. This is especially important nowadays as new car inventories are low. He was also always prompt in responding to my questions, and guided me through purchasing and financing my car. I would highly recommend purchasing a new car with Mr. Kim. More