Back

DARCARS Toyota of Silver Spring

Silver Spring, MD

2.4
683 Reviews

12210 Cherry Hill Rd

Silver Spring, MD

20904

Directions

By Type

Showing 683 reviews

December 24, 2022

Thank you for your service today I m very satisfied thier behavior is so good and cooperative there the boy name victor did maintenance service of my car,he did good job More

by Aishashaza4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Dec 27, 2022 -

DARCARS Toyota of Silver Spring responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!

Dec 27, 2022 -

Aishashaza4 responded

Sorry by mistake I wrote wrong name of service boy his name is junior villatoro and he is so nice his behavior is very good

November 19, 2022

Took home a 2023 Toyota highlander Saul guiulfo Was such a great help has a lot of patience and is always trying to satisfy the customer explains everything clearly and gives you many options to choose from More

by Karen Orozco Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul guiulfo
Nov 22, 2022 -

DARCARS Toyota of Silver Spring responded

Karen, we're delighted to hear that Saul and the DARCARS Toyota of Silver Spring team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

November 19, 2022

Benjamin Iyoha is one salesman I would recommend you’ll to do business with he provides you with useful, constructive feedback. He talks about a range of elements, including customer service. He is detai More

by Emmanuel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Iyoha
Nov 22, 2022 -

DARCARS Toyota of Silver Spring responded

Emmanuel, thank you for the detailed and glowing review. We're honored to receive your recommendation. Please drive safely until we meet again!

September 28, 2022

Very bad customer service I took my car for safety recall. the advisor told me it will take about 3 hours he offered me a ride and promised me to bring me back when the car is ready he called me and t More

by Ayu
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jose
Oct 03, 2022 -

DARCARS Toyota of Silver Spring responded

We’re so sorry that you had such a disappointing experience, Ayu. This isn't the impression we want to leave our guests and I can certainly understand why you are frustrated. We will share your feedback with the right people to make sure your concerns are addressed. If you would like to share anything further, please reach out to us at customerrelations@darcars.com or 800-327-2277. Thank you.

September 12, 2022

Always great service from DJ! You are so appreciated, thank you again for your assistance today DJ! More

by newbirth01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Derrington J. , Lan Phan
Sep 14, 2022 -

DARCARS Toyota of Silver Spring responded

We're delighted to hear that DJ and the DARCARS Toyota of Silver Spring team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

September 02, 2022

I paid cash for a new Corolla and have been trying to get a missing Owner's Manual for over two months. I sent one of the sales managers a link to Toyota's website that shows all the manuals that should come More

by Renuka
Customer Service
Recommend Dealer
No
Employees Worked With
Mr. Rahi, (301)622-2307
Sep 02, 2022 -

DARCARS Toyota of Silver Spring responded

Thank you for your feedback, Renuka. We invite you to contact us at 800-327-2277 or customerrelations@darcars.com so that we may discuss your experience.

August 31, 2022

They were very helpful and returned my calls promptly until the deal fell through because of a price increase. When I asked for my $500 rebate back they said it would be no problem. I got stalled a few t More

by kbichell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Contares
Sep 02, 2022 -

DARCARS Toyota of Silver Spring responded

We’re so sorry that you had such a disappointing experience. This isn't the impression we want to leave our guests and I can certainly understand why you are frustrated. We will share your feedback with the right people to make sure your concerns are addressed. If you would like to share anything further, please reach out to us at customerrelations@darcars.com or 800-327-2277. Thank you.

July 23, 2022

I wish there negative stars, my had 57000 miles 6 days after I bought it the axle fell out, come to find there worthless mechanic put axle in!!at this day I have put 2000,miles it already needs breaks, th More

by Jeffharrison37
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Rossignol, Tola Awosika
Jul 25, 2022 -

DARCARS Toyota of Silver Spring responded

Thank you for your feedback, Jeff. We invite you to contact us at 800-327-2277 or customerrelations@darcars.com so that we may discuss your experience.

May 19, 2022

Worst customer service imaginable. Rude unhelpful employees, lack of regard for customers. Long never ending lines, be prepared to wait one or two hours just to check in once you hav More

by essiobhan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose G
May 20, 2022 -

DARCARS Toyota of Silver Spring responded

First of all, we appreciate your feedback. I’m very sorry that your recent experience at was not a pleasant one. We strive to deliver the best service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. If you’re open to discussing this further, please call us at 800-327-2277 or email us at customerrelations@darcars.com.

May 20, 2022 -

essiobhan responded

No thank-you, evidently after speaking to several others concerning your service, it seems this is a continual problem that has gone on for a long period of time. The neighbors I spoke to have directed me to another dealer with exemplary service.

May 17, 2022

Mr. Tom Kim provided excellent service and helped me get a great deal on my 2022 Toyota Highlander. He was very proactive in helping me find the perfect car even before it arrived to the dealership. This More

by Dennis K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Desouza, Tom Kim
May 17, 2022 -

DARCARS Toyota of Silver Spring responded

Dennis, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Toyota of Silver Spring team to assist you with your automotive needs, and we hope you have many happy miles in your new car!