DARCARS Toyota of Silver Spring

my family was very loyal to the Toyota brand. Over the years we've bought/ financed many cars from the Maryland silver spring location but our last years purchased has haunted us everyday after signing on years we've bought/ financed many cars from the Maryland silver spring location but our last years purchased has haunted us everyday after signing on the dotted lines. Darcars & Radhi the sales manager sold us a stolen car. The temporary tags are now expired, the police has contacted us, and the department of motor vehicle has no records of the vehicle in their database. The SUV was purchased and financed through Toyota financial. We've tried many ways to resolve the problem but Darcars and the general manager has turnt a blind eye in hopes of sweeping the tarnished contract under the rug. Now we pay $707 a month for a suv that we can't drive. Don't ever buy from Darcars! More

Re: 5000 miles first serviceI left the dealership after Re: 5000 miles first service I left the dealership after my car was serviced the first time and that would be my last time. The fellow who check Re: 5000 miles first service I left the dealership after my car was serviced the first time and that would be my last time. The fellow who checked in my car in the service bay reminded me of a traffic cop who has just pulled me over -- his unfriendly manner at 7 in the morning made it worse for any customer who has gotten up early to have the early-bird service. Then came the guy who wrote up the ticket inside. He seemed hating his job. When my car was ready he slid me my key fob and said, "Your car's been serviced." I was expecting him telling me where my car was; he simply said, "Out front." I went out and eventually found it, first looking for a RAV4 of white color then clicking my key fob to see if any of them blinked. Good walking exercise. Thanks to our marvellous, overly friendly service fellows at DAR Toyota on Cherry Hill Road. More

They’ve got some nice guys working there, but I can not recommend taking your business to DARCARS Toyota in Silver Spring. I had a vehicle reserved and when it came in it was sold to another customer. B recommend taking your business to DARCARS Toyota in Silver Spring. I had a vehicle reserved and when it came in it was sold to another customer. But they are willing to offer the same deal on a different vehicle. That’s awfully generous of them… Because I am in a situation where I need a vehicle, I was willing to pay a premium. They have a Market Adjustment added to MSRP, and an additional 2% on top of that. I was able to negotiate on some of that, which leads me to believe that the other customer paid more than I was willing to. They try to sell overpriced packages and warranties that you can get much cheaper from other dealerships if you do a little research. Just an overall poor experience dealing with this dealership and would never do business with them if they didn’t have the exact vehicle I was looking for. More

Beware of the people in the Finance Department of this company. They are not honest. So never trust them. They are snakes! Their only focus is on cheating and grabbing the customer's money. Very disappoin company. They are not honest. So never trust them. They are snakes! Their only focus is on cheating and grabbing the customer's money. Very disappointing! More

Worst car purchasing experience and no one at dealer will respond to me now. I was purchasing a prius plug in hybrid. Had paid deposit to hold it before my test drive. When I arrived at the designated time respond to me now. I was purchasing a prius plug in hybrid. Had paid deposit to hold it before my test drive. When I arrived at the designated time, the prime battery (the selling point of the plug-in hybrid) was not charged and the salesperson (Antony Rozario) could not show me how it worked. He promised me it would be charged when I picked the car up the following week. It was not. I made appt for a 3pm pickup. I live 2.5 hours away. He called me at 2pm to confirm my arrival time, and then went to lunch after he called. I arrived at 3pm, he did not get back until 3:15pm. After 10 minutes of signing forms, he told me the accounts person would come get me and that he was going to get my car washed and bring it up. I'm not sure why it wasn't sitting and waiting for me. Was finished with finance people at 3:45pm but Mr. Rozario did not get back until 4:20pm. I asked to speak to a manager and Mr. Selorm Tsegah presented himself and offered an apology and a free car wash and tank of gas next time I am up. When I got in car to drive away, I found that the prime battery still was not charged and Mr. Rozario had vanished. Mr. Tsegah promised me a et of carpeted floor mats and a cargo mat as compensation. I was not willing to wait another 30+ minutes and he said he would have Mr. Rozario fed ex the mats to me. It has been two weeks. I emailed and asked Mr. Rozario and cc'ed Mr. Tsegah to ask for an apology and to know when the mats would be sent. No response in a week. I cc'ed Ethan Rossignol, the general manager and have still, another week later, received no response. No response. No apology. No floor mats or cargo mats. Worst service from a dealer ever. They may have the highest volume of sales in Maryland, but with service like this, I don't think it is repeat business. Go somewhere else where the sales people are courteous and don't ignore you the second you sign the paperwork. More

Worst car buying experience. Simple paperwork took forever because of the most inefficient rep that we had to deal with. I regret that we brought business to this place. Avoid this place. There are be forever because of the most inefficient rep that we had to deal with. I regret that we brought business to this place. Avoid this place. There are better dealerships nearby. More

TERRIBLE CUSTOMER SERVICE!! I bought a 2019 Toyota Rav4 (13k Miles) at this place less than a week ago. I have a connection problem with the Toyota app and a recall in the car. So, Toyota headquarters cont (13k Miles) at this place less than a week ago. I have a connection problem with the Toyota app and a recall in the car. So, Toyota headquarters contact one of the sales managers at this place named Radhi Uchechi to help me to fix these problems. This person treated me terribly with a lack of professionalism and disrespect in front of everybody at the showroom because I bought a used car instead of a new one. So, I did not deserve to be treated well as a good client. He said to me: "What can you expected when you buy a used car, you should buy a new one next time." So, should DARCARS sell used cars if they are not offering good support? More

Horrendous, nightmarish, Obnoxious, unprofessional. The experience I have dealt with Olu, Selorm Tsegah and Barry Landa is unimaginable from a place of business. Olu overtalked me and hung the phone up on experience I have dealt with Olu, Selorm Tsegah and Barry Landa is unimaginable from a place of business. Olu overtalked me and hung the phone up on me. kim P the director of finance finally was able to assist after my repeated phone calls and countless attemps for assistance. Although she said she will forward my complaint and have corporate contact me, I am on a mission to write a bad review on what ever website I can and further warn my friends and strangers not to go to Darcars Toyota. The constant bad reviews and they are still in business. How is that possible? More