DARCARS Toyota of Silver Spring

Chris gave a great first impression by his great smile and helpfulness when we sent our 2 hail damaged cars to the Darcar's body shop. He worked with our insurance company to expedite the repairs.The esti and helpfulness when we sent our 2 hail damaged cars to the Darcar's body shop. He worked with our insurance company to expedite the repairs.The estimate was well written and understandable. The car repairs were done within a short while with excellent repairs to the damaged areas. We would recommend this shop and Chris for anyone needing body repairs of all car models. More

After the recent hail storm (August 18th) with hail sized larger than a golf ball, both of our cars sustained sizeable dents on every panel of each car. I noticed that DARCARS auto body was listed as a State larger than a golf ball, both of our cars sustained sizeable dents on every panel of each car. I noticed that DARCARS auto body was listed as a StateFarm Select Service partner, and I dropped off both cars at the dealership. Both of my cars were assigned to Chris Noell, and he handled everything with StateFarm throughout the entire process. More importantly, my cars were never passed off to another representative, and Chris was always there to answer any questions regarding the repairs (paintless dent repair) and the timing of the repairs. Chris' service was excellent, and I highly recommend this body shop. More

My visit to the Silver Spring MD DARCARS was for the 30k mileage maintenance appointment. Mr. O.J. Darvish was the Asst Service Manager who provided excellent and professional customer service. My visit w mileage maintenance appointment. Mr. O.J. Darvish was the Asst Service Manager who provided excellent and professional customer service. My visit was a productive and satisfying one. More

Chris handled getting my vehicle back in shape after an accident. He was knowledgeable and arranged the appointment so that my vehicle spent the least amount of time in the shop. He was professional in ma accident. He was knowledgeable and arranged the appointment so that my vehicle spent the least amount of time in the shop. He was professional in managing my situation. My vehicle was professionally repaired with excellent quality of work and craftsmanship. My vehicle was returned to me better than it was before the accident. It beat my expectations. More

I had been trying to trade in my 2002 Durango and had a horrible experience at another dealership. As soon as I walked into Darcars I was greeted and attended to immediately. Everyone was very friendly, ea horrible experience at another dealership. As soon as I walked into Darcars I was greeted and attended to immediately. Everyone was very friendly, easy to talk to, and truly wanted to get you the best deal they possibly could. They never left you waiting for too long and if you were waiting they check in with you and let you know what was going on. They were very thorough in making sure that everything was done correctly,in a timely fashion, and that you were happy. I feel that the pricing was very fair and would not have found a better deal else where. I can honestly say that the overall experience was the best i've ever had at any dealership. I would definitely recommend Darcars Toyota in Silver Spring to anyone who wants to get a great deal with exceptional service. More

The outstanding customer service and work done by this collision center changed a bad experience (having my Prius damaged by a careless driver) into a good one (having it repaired and cleaned above and be collision center changed a bad experience (having my Prius damaged by a careless driver) into a good one (having it repaired and cleaned above and beyond what was necessary and expected!) The staff was flexible and kind when I got lost on my way to the center. The estimate was thorough, and followed up with several phone calls to be sure I understood details of the work and the timeline for repair. Everyone I encountered was cheerful and professional - obviously taking pride in their work and finding satisfaction in the way they lightened my load. When I got it back, the car was clean inside and out, and Mr. Noell had overseen touch-up of a few spots I hadn't expected to see improvement with. I can't thank them enough. They are good examples of how to treat others and take pride in excellent work. More

We approached this dealer because they were close by. Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discuss Having walked out of another dealer who required we sign their dealer contract waiving our rights, we inquired about this upfront before ever discussing anything else. We were told the dealer had no contracts (other than financing contracts). We then went through the entire buying process and then, in the 11th hour (along with the usual pitches for add ons that too many dealers still drag customers through), out came the contract. We were absolutely stunned and furious. We demanded to speak to the manager, who refused to do anything, passing it off as salesperson ignorance! Ignorance indeed! The entire experience was awful and I would never recommend this dealer to anyone. If you want a dishonest dealership, try Darcars. Otherwise I strongly and wholeheartedly recommend Antwerpen Toyota. More

I was upset when I brought in my car for repair, afterall someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he exa someone had backed into it. When I arrived Chris informed me that he would be with me shortly then reassured me that he could fix my car after he examined it. He told what would be done and approximately how long it would take. As this was closing time he indicated that he would start next day. The car was completed on time and I was duly informed. It is refreshing to have such service. I am no longer upset. More

Hyundai was in for repair to rear bumper. Chris Noell got new bumper in before I even left off the car. However, parts sent him the wrong energy absorber and impact bar (for front not rear bumper) but h got new bumper in before I even left off the car. However, parts sent him the wrong energy absorber and impact bar (for front not rear bumper) but he got them replaced by correct parts as soon as possible. (Dr. Thomas Bauer) More

To Whom It May Concern, This letter is our personal To Whom It May Concern, This letter is our personal recommendation for Christopher Noel. We found Chris to be consistently pleasant, tackling all To Whom It May Concern, This letter is our personal recommendation for Christopher Noel. We found Chris to be consistently pleasant, tackling all our collision related damages with dedication and a smile (not to mention he favors Colin Farrell, smile....) Besides being a joy to work with him, we were impressed with his take charge personality, very instrumental in helping institute the company-wide cost saving procedures and communicating the benefits of DARCARS Collision Center at the Silver Springs, Maryland location. Not to mention, how quickly he turned things around almost immediately, while addressing a sewer breakage at the garage and maintaining our anticipated scheduled pickup time after a auto body part was delayed. Chris, was not only organized, diligent in paperwork, easily reachable and well informed but even took the initiative to introduce us to our engineer. It is quite evident that Christopher Noel is a great asset to your organization and has real leadership potential. For this, we recommend that you consider him for a promotion within management. His skills also contributed to validating and stamping your service record book to signify completion of recommended services at DARCAR Collison Center. Many thanks..... Sincerely, Mr. & Mrs. Ricardo Lewis More