If service after the sale is important to you, do not consider buying a car from this dealership for even ONE minute. I have a 2003 Prius, and it's the second car I've bought here. The check engine light came on, and when I called to schedule a service appointment they told me a week and a half later was the SOONEST they could see me. They said that as long as the light's steady and not flashing things are fine, but if it starts flashing pull over immediately. Luckily the light stayed steady. When I brought the car in, they told me (after I had been there for more than two hours) that they couldn't fix the car because they didn't have the part in stock. I asked how that could be, considering they're a dealership and they said they don't have space to keep all parts in stock. I made an appointment to come back for a second time, which was today, sept 24. THEY DID NOT HAVE THE PART. The service representative (and I use the term loosely) placed the order for the part, but did not bother to check to make sure the part was, y'know, actually in stock. I spoke to,the dealership manager on duty. He did make an offer that they would come to my home and pick up my car and repair it, but with the length of my commute and the time I would get back home that wasn't feasible. I asked for the name and phone number of the district manager responsible for the dealership. The manager's response? He couldn't give that information to me because it's 'against policy.'
YOU HAVE BEEN WARNED. BUY AT YOUR OWN RISK.
P.S. I want people reading this to know that when I receive excellent customer service I ask to speak to the manager of the person who has provided that service so I can commend them. I am not someone who is limited to complaints only.