About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

DARCARS Volkswagen - Service Center

3.3

11 Lifetime Service Reviews

12511 Prosperity Dr, Silver Spring, Maryland 20904

11 Reviews of DARCARS Volkswagen - Service Center

Sort by Write a review
September 12, 2018

"Horrible customer service"

- MB

Horrible customer service! I had to go to a dealership for repairs. I knew it would be more expensive, but I didn't expect such poor quality service. The repairs took a week, on the last day they offered me a rental car; on several occasions I called to check the status of the repairs and was told my contact wasn't in -- and apparently there is no centralized system that would say if the repairs was complete; they never initiated a call to tell me the status of repairs; on the final day, I was told everything was done and the tech was driving the car for a final test -- 1.5 hours later he was apparently still "testing" the car! Avoid at all costs (and trust me, it WILL cost!)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
None of the ones listed
Sep 12, 2018 -

DARCARS Volkswagen responded

Marty - we are very sorry to hear that this was your experience and would like to look into this for you. We will share this feedback with the service director and the general manager of the dealership. Thank you, Nicole - Customer Relations

January 03, 2017

"Excellent Professional Service"

- H_Lynn24

Mark was very professional and maintained great communication with me through out my visit. He was very straight forward with me about the work that needed to be done on my car. He took the time to explain everything in detail. I was advised of future maintenance without any pressure to repair now. I was very pleased with my visit and will definitely be returning.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark McCalla
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 04, 2017 -

DARCARS Volkswagen responded

We are happy to hear your visit with us went perfect! Thank you so much for sharing. We look forward to servicing your vehicle next time!

September 30, 2016

"A total waste of. my time"

- Mark

Yesterday morning during the rain storm I noticed the floor board on my drivers side was soaked to the touch with water! I called and spoke with Peter (Asst. Sales Manager) who tells me of a few possible cause for this but, to bring it in and because it was early they could look at it right away! The time was 11:30am. He went on to tell me of a price difference in diagnosing my Passat's problem. They could check the sunroof drains OR do a full check on the entire drainage system. The difference in prices ranged from $140 to 280! He highly recommended the $280 option which I felt I had to at that point! I called him back at around 4:30 at which point I was made to feel as if I was bothering him when he responded, "I told you it could take up to 2 days!" Ok, so I called several times today and he finally calls me with the diagnoses! Wouldn't you know it it needed the sunroof drains replaced and the parts would have to be S/O!! So now, after being duped into basically paying double for their diagnose I also have to wait for them to get my car ready for me to pickup???? He also mentioned the possibility of my carpets needing to be pulled up due to possible mold? The only carpeted area that got wet was my front passenger side floor board!! NOW, I'm beginning to wonder if they left my vehicle outside during the rainstorm to do further damage to my vehicle!! Needless to say I'm I'm Highly Dissatisfied With The Services Provided and plan on getting said repairs done elsewhere!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Peter
Sep 30, 2016 -

DARCARS Volkswagen responded

Hi Mark. I would like to assist at this point. I am so sorry to hear your experience was frustrating. Please email me directly at jdobson@DARCARS.com. Thank you in advance. Jammie

August 01, 2016

"Very Poor Customer Service"

- ImtiazA

Very poor customer service and not helpful, but try to overcharge the customer. I recently moved from out of state to MD and took my 2015 VW Passat for 20K service to Darcars VW. They told me it will cost total $700 ($350 for 20K and another $350 for 30K services). The price given was outrageously high and they were not very helpful in explaining to me why its that much high. However, after wasting about 45 minutes, I took my car to another VW dealer and they were kind enough to do the same work for total $175 ($87.50 for 20K and $87.50 for 30K). The customer service staffs must be trained to be courteous and helpful to customers and not try to outrageously overcharge.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Shaina Fields
Aug 01, 2016 -

DARCARS Volkswagen responded

Hello Imtiaz. If you haven't already, please email me at jdobson@darcars.com. I would like to discuss more about your experience. Thank you

August 01, 2015

"A very bad Service"

- beskventera

This review is regarding VW service center. I've dealt with them for 3 years now and they always offered great service, but I think this year they went through some changes and got new service people. I brought my 2012 vw CC there 3 times since March'15 and every time they found a new problem which they fixed but the car kept failing in the same way which means that there was a bigger problem causing these smaller issues that they weren't able to discover. First and second time I didn't know this of course so I never complained but even back then their customer service was horrible. Garry the stuff member, a very rude person, would look always so annoyed when I was talking to him, and they would promise me loaner car and everytime I would get there they would say they didn't have them anymore (why promise then?). Once I started complaining about their service because car that i bought at their dealership had to be towed 3 times with the same 'symptoms' and I was spending so much money on already very expensive car, their aggression grew! So I decided to deal with the service manager who proved to be the worst person of all of them (not surprising since a good manager wouldn't tolerate his stuff providing a bad customer service). First, he refused to take responsibility for his employees actions and told me (yelled at me) that whatever I spoke with Gary wasn't his business. Gary has used my extended warranty that I hoped to get a refund on without my authorization and had me lose $1000. I will never go back here and now I have to fix my car someplace else. Anyways, just want to advise people using their services don't trust them! First, they aren't so great at their job and then they treat their customers very badly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary and Service manager
July 24, 2015

"I do not trust this dealership's service department"

- JustinW

I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department. After completing the 30k service, I asked our service advisor for a written quote for the 40k service, since it would be the first service interval that wouldn't be provided for free, and I knew from research that it would be a little expensive. The printed estimate was roughly $680, expensive but doable. So we come back at 40k after scheduling the service and our advisor (a different one from the 30k) confirms the price. When the service is done, the guy giving us back our key is going through the list of things they did, and I don't hear the words "DSG" (the transmission that is serviced every 40k miles), so I ask him about it. He tells me it wasn't done because I "declined it", which is terribly false. I ask our service advisor what happened, and he brings up the fact that the amount I paid was for everything but the DSG service. With that service, the price was actually $1,100. The reason this service department gets 2 stars, rather than 1, is because he agreed to have the service done for free since that's what the original quote said. It seems this was pretty clearly a bait-and-switch move, because when I compared the two estimates for the 40k service—the one we were first given, and one we asked for after being told of the price difference—that were printed from the same system, I found them to be exactly the same except for nearly $500 in labor missing from the first estimate. Pretty shady, in my opinion. Then, to top it off, today we had to go back to get our AdBlue topped off (a component of the TDI emission system) because they apparently decided to skip that during our service appointment. Nice. And we've twice asked that our car not be washed while in for service, only to see someone had gone against our wishes. And then there's the scratched paint and damaged plastic on the bottom of the rear bumper (thankfully, you can't see it unless you're almost under the car) that neither of us recall causing. Want to speak to the mechanic working on your car? Be prepared to get the run-around, since as of now the garage is located in a different facility from where you speak to the service advisors, so it's a big inconvenience if you want to speak to someone with any kind of mechanical knowledge. And have I mentioned that our service advisor was under the mistaken impression that you can't cross-rotate tires on a German car? All around, a terrible service department. My advice: do the maintenance yourself if you can, and if you can't, look for a place more reliable and trustworthy than this place.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I don't remember any names
September 16, 2012

"Darcars kept me waiting when my car was finished, left..."

- klobucar

Darcars kept me waiting when my car was finished, left service trash in the car, and offered no explanation, no apologies. I had a great dealer before i cam here, and thought all VW dealers would meet a minimum standard. Does not appear to be the case. Not going back. Martens gets excellent reviews--headed there from now on.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
cant remember
July 26, 2012

"Hi, I bought a used 2010 VW Jetta TDI from Darcars..."

- vwtdiuser

Hi, I bought a used 2010 VW Jetta TDI from Darcars silverspring in June, The salesman and sales manager are great! They are too good at their job. But I took my car for service and the service department is totally BS. They dont know what they are doing and very poor quality, They called me saying they fixed the car and it was not even drivable. (They obviously didnt even take it for a test drive after the fix.) I have to go back home and come in the next day, and after a month the same issue came back again and I took it to another VW dealer in Rockville and they fixed it right for me. Total waste of time and money with the service department. The account department also sucks, they couldnt process my loan and payoff check for a month and I was put in a situation where I had to pay 2 loans. (1 for my tradein car, and 2 for my new car.) This is not what you expect from a car dealer. Its not enough to sell cars! you gota be meticulous at service and other departments too! Otherwise I can go pick my car from any other unnamed used car lot!!! I have written to Darcars corporate office about my experience too! -Frustrated customer of darcars silver spring!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service dept guys
July 17, 2012

"  Thank you letter from Diariatou Sanfo: Mr. Ali,..."

- Sanfo

  Thank you letter from Diariatou Sanfo: Mr. Ali, thank you for your pride in offering each customer the best in service, quality and attitude. I have always been extremely happy with your professionalism. It is indeed a pleasure to recognize DarCars Wolswagen of Silver Spring Auto Service as among the best automobile repair facilities in the service area. Your facility has met our stringent criteria in all areas; reputation, equipment, facility appearance, customer services, and scope of service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ali Basma
July 12, 2012

"I dropped my car off with the dealer to fix. I dealt..."

- cynthiahopkins

I dropped my car off with the dealer to fix. I dealt with Kevin Fluke. He told me he did not want to speak to me a woman but wanted to speak to my husband. He then began to tell me different contradictory statements about the service we had recieved stating that it was not his or his company's fault. The exact words he used to justify the situation were "don't make a mountain out of a molehill. The entire experience was very demeaning and derogatory. He did not attempt to rectify the situation at all or try to appease the customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin Fluke
1
1 - 10 of 11 results