I don't recommend people get their VW serviced here, because I've lost trust in this dealership's service department.
After completing the 30k service, I asked our service advisor for a written quote for the 40k service, since it would be the first service interval that wouldn't be provided for free, and I knew from research that it would be a little expensive. The printed estimate was roughly $680, expensive but doable.
So we come back at 40k after scheduling the service and our advisor (a different one from the 30k) confirms the price. When the service is done, the guy giving us back our key is going through the list of things they did, and I don't hear the words "DSG" (the transmission that is serviced every 40k miles), so I ask him about it. He tells me it wasn't done because I "declined it", which is terribly false. I ask our service advisor what happened, and he brings up the fact that the amount I paid was for everything but the DSG service. With that service, the price was actually $1,100. The reason this service department gets 2 stars, rather than 1, is because he agreed to have the service done for free since that's what the original quote said. It seems this was pretty clearly a bait-and-switch move, because when I compared the two estimates for the 40k service—the one we were first given, and one we asked for after being told of the price difference—that were printed from the same system, I found them to be exactly the same except for nearly $500 in labor missing from the first estimate. Pretty shady, in my opinion.
Then, to top it off, today we had to go back to get our AdBlue topped off (a component of the TDI emission system) because they apparently decided to skip that during our service appointment. Nice.
And we've twice asked that our car not be washed while in for service, only to see someone had gone against our wishes. And then there's the scratched paint and damaged plastic on the bottom of the rear bumper (thankfully, you can't see it unless you're almost under the car) that neither of us recall causing.
Want to speak to the mechanic working on your car? Be prepared to get the run-around, since as of now the garage is located in a different facility from where you speak to the service advisors, so it's a big inconvenience if you want to speak to someone with any kind of mechanical knowledge. And have I mentioned that our service advisor was under the mistaken impression that you can't cross-rotate tires on a German car?
All around, a terrible service department. My advice: do the maintenance yourself if you can, and if you can't, look for a place more reliable and trustworthy than this place.