DCH Academy Honda - Service Center

Professional Sara was so professional and helpful i had quiet a few questions about getting my vehicles brakes done, and she answered everyone without hesitation. Sara was so professional and helpful i had quiet a few questions about getting my vehicles brakes done, and she answered everyone without hesitation. I will be asking for Sara every time i book my future appointments. More

service questions I bought a Toyota Venenza from DCH academy honda a few months ago, a couple weeks ago i was curious if I was able to come back to honda for work done I bought a Toyota Venenza from DCH academy honda a few months ago, a couple weeks ago i was curious if I was able to come back to honda for work done etc. So I called and spoke to Sara in the service department. She answered all of my questions with out any issues. More

Great service dept. Very knowledgeable. Great service! Very knowledgeable and always quick service. Will continue to bring my car for service. Always professional and great customer servic Great service! Very knowledgeable and always quick service. Will continue to bring my car for service. Always professional and great customer service. Cannot wait until I need to buy another car! More

Amazing Really kind guy and helped get what I was looking for. Made the process quick and easy I would definitely recommend going to him he is very helpful. Really kind guy and helped get what I was looking for. Made the process quick and easy I would definitely recommend going to him he is very helpful. More

Excellent He was so nice and helpful! I couldn’t be more happy! I finally got a perfect car! So nice and understanding and helped me in every single way necessa He was so nice and helpful! I couldn’t be more happy! I finally got a perfect car! So nice and understanding and helped me in every single way necessary thank you More

Appointment ? Simple oil change, had appointment, quoted hour and half, 2 hours later, still waiting! Not even an update, now 2 1/2 hours later, car was pulled ou Simple oil change, had appointment, quoted hour and half, 2 hours later, still waiting! Not even an update, now 2 1/2 hours later, car was pulled out of garage half hour ago...not a word, standing at desk and not even acknowledged. Now they have no idea, , oh now will be awhile, was on a lift, this is ridiculous, owe me a day back More

Excellence at it's best! I will never get a Honda from anywhere else. Superior in everything ! The employees and management go above and beyond. Only shop there ! Their knowl I will never get a Honda from anywhere else. Superior in everything ! The employees and management go above and beyond. Only shop there ! Their knowledge is superior ! More

oil change two hours for a oil change is not acceptable air pressure was never checked.They told me they where low on man power but never said that when I walked two hours for a oil change is not acceptable air pressure was never checked.They told me they where low on man power but never said that when I walked in More

Excellent service again. Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaini Had my Honda Accord in for service to fix an issue with the car starting. The service advisor (Nikolas Esposito) was courteous and helpful in explaining the work needed. Best of all, he worked with Honda Care to ensure the service was covered under warranty. And I didn't miss a beat as their waiting area was well equipped with a cubicle setup that allowed me to work from there while I wait. Thank you all at DCH Honda of Old Bridge for your professionalism!!! More

Fraudulent diagnostic to sell you unneeded parts and repairs They mislead me in order to get a higher fee for the diagnostic. ($285 instead of $135) by REMOVING my remote start and car alarm, telling me that the They mislead me in order to get a higher fee for the diagnostic. ($285 instead of $135) by REMOVING my remote start and car alarm, telling me that the diagnostic could NOT be done without complete removal. taking advantage of my lack of knowledge. They made fraudulent claims that I needed parts and repairs that I did not need. $1,800 for a new starter and alternator! I declined repairs, and brought it to another shop. My starter and alternator were fine. The cause was a rusted loose wire and a missing plug. ($300) They also "misplaced" my remote control from my key chain never to be seen again. After contacting them, and charging them with fraudulent activities, I was told that if I could prove the vehicle didn't require those parts to be fixed and I could send them the proof receipt from the other shop, I would receive a refund. I did, via e-mail I didn't hear back. I physically went back to the service department, where I was told by not one but two employees including the service manager that I would be getting a refund, and that they would try to also get the funds to replace my "lost" remote control ($59.95) Days later I got a phone call from that same service manager telling me that I would receive nothing. Completely untrustworthy and dishonest. More