DCH Academy Honda - Service Center

I have always been satisfied with the professionalism of the service staff at Academy Honda! Mr. Marszalek has always gone above and beyond to make sure that my car was ready in a timely fashion and safe fo the service staff at Academy Honda! Mr. Marszalek has always gone above and beyond to make sure that my car was ready in a timely fashion and safe for my family. I live about 2 minutes from another Honda Dealer but always travel back to Academy for their top rate service and commitment to customer service. More

Maybe the DCH Academy Honda representatives can also address some of the shortcomings and negative feedback provided, instead of simply thanking everyone who posted praises here. We personally had mo address some of the shortcomings and negative feedback provided, instead of simply thanking everyone who posted praises here. We personally had more negative than positive experience with DCH Academy Honda, both in terms of sales and service. This was what happened to us. We went down to DCH and got decent service during pre-sales when we wanted to buy a car. The salesman did describe the car pretty well, allowed us a test drive, showed us the interior of the vehicle and even had the Carfax report. But we wanted to buy a car with keyless entry and the car that the salesman was selling to us didn't have that. So he promised that to install the feature for us as part of the deal. We made the deal at their dealership price (very close to the highest KBB dealership value quoted for the car). I knew that I didn't get a good price, but I didn't mind paying a premium as I had the impression that DCH Academy Honda had excellent pre and after sales service and support. This turned out to be untrue. When we went down to get the keyless entry installed, it was very inconvenient for us as they claimed that they couldn't do the installation on weekends. So we had to take time off on a weekday to go down. Moreover, they told us to leave the car with them for the whole day, so we had to get our own transport back to our office. This was still tolerable. Unfortunately, when we went down (after taking time-off), they made us wait for about an hour before they realized that they had "ordered the wrong parts"! We were upset but we tolerated that. Then they said that we could bring in the car on a Saturday (we could not do that previously but all of a sudden, now we could?!!) and they will install the keyless entry then. On Saturday, yes, you guessed it, they did it again. "Sorry, we ordered the correct parts and the box that came was correct, but the parts in the box were wrong." - that was their explanation. And we were told about this screw-up only after sitting in the waiting lounge for about 4hrs. For all these inconvenience, the sales manager said that they would "compensate" us $150 credits for maintenance services (oil change etc) and get us a rented car for a day while we leave our car with them. Is that compensation a lot? Given a choice, we would rather have a hassle-free installation and spend all those wasted time outside enjoying the summer. And we were pretty sure that we paid more than $150 extra for the car from them, expecting decent service. So that pretty much sums up our experience with DCH Academy Honda. More