DCH Ford of Thousand Oaks

Israel Shorkey, in Service Dept. is outstanding. The Service Dept. is friendly...the waiting room is clean and comfortable...enjoy the coffee machine and the popcorn machine as I drive some distance The Service Dept. is friendly...the waiting room is clean and comfortable...enjoy the coffee machine and the popcorn machine as I drive some distance for this fine service. More

Excellent customer service The associate was very nice!! She helped me as soon as I was getting out the car!! I droped the vehicle for service, she asked for my last name and r The associate was very nice!! She helped me as soon as I was getting out the car!! I droped the vehicle for service, she asked for my last name and right away she knew what I was there for A few years ago I came to this location to drop another vehicle that I bought in a diffrent dealer and a gentleman was very rude, he was asking me to go where I bough it More

Keir was great The service has gotten much better here. Keir was kosher. I would come back again because if his service. The text aervice was also great The service has gotten much better here. Keir was kosher. I would come back again because if his service. The text aervice was also great More

A valuable lesson learned It is my intention to write this review to hopefully dissuade at least 1 potential shopper. If more, all the better. I recently bought a Ford Must It is my intention to write this review to hopefully dissuade at least 1 potential shopper. If more, all the better. I recently bought a Ford Mustang at DCH Ford of Thousand Oaks. Instead of getting financing through Ford Credit, I went through my bank. In the process of my purchase I was presented with a credit application, but I specifically told the sales manager that I had already been prequalified through my bank and I did not want my credit checked since inquiries often lower scores. I was told by the sales manager that they would not run my credit and that this was used for registration purposes. I again repeated to the sales manager as well as the sales person that I did not want my credit ran several times after this, and was assured that it would not be ran. Fast forward a couple weeks later and I receive a letter in the mail that my credit report was ran by DCH Ford of Thousand Oaks. I called the dealership and was told that in fact my credit report was indeed ran. I am livid with this! DCH sales manager Caesar then stated that "by signing the report, I gave DCH Ford the power of attorney to run the report, however, we will not run your report if you pay in cash, or if you specifically ask them not to run the report". Now it's all water under the bridge at this point and I have learned a valuable lesson. But I like to think there is some integrity left in this world, unfortunately DCH Ford of Thousand Oaks has none. More

A Hot Summer experience well spent at DCH of T.O.'s The Sales Consultant Jerry was very helpful and knowledgeable on the "Transit Connect " pre-owned that I ended up with. Thank you guys for all your he The Sales Consultant Jerry was very helpful and knowledgeable on the "Transit Connect " pre-owned that I ended up with. Thank you guys for all your help. "TheMinerFortyNiner".... More

Our buying experience Bob at DCH Ford of Thousand Oaks, was super nice and very helpful. He took care of everything, and made the buying experience very pleasant. Would tot Bob at DCH Ford of Thousand Oaks, was super nice and very helpful. He took care of everything, and made the buying experience very pleasant. Would totally recommend him. More

service Brittany is so helpful and pleasant. I was also surprised that they washed my car! They recommended that I get front brakes, since they were the orig Brittany is so helpful and pleasant. I was also surprised that they washed my car! They recommended that I get front brakes, since they were the original ones. More

New Explorer purchase Purchased a 2017 Explorer with help from Cody (salesman), and Steve & Adam (managers). Cody was very knowledgeable about the vehicle in question. Al Purchased a 2017 Explorer with help from Cody (salesman), and Steve & Adam (managers). Cody was very knowledgeable about the vehicle in question. Although we couldn't strike a deal on the evening we came in, but were able to finish the transaction the next day with help from general manager Adam. There were some cosmetic issues with the car which Adam saw to correcting. All in all we received the vehicle we wanted for the deal we wanted. There wasn't much more we could ask for... More

Flat tire Had a flat tire took to dealership said they couldn't fix it screw was too close to edge. Said we needed new tire. Charged us $216.00. We kept the t Had a flat tire took to dealership said they couldn't fix it screw was too close to edge. Said we needed new tire. Charged us $216.00. We kept the tire took it to tire man he laughter said he could fix it in a minute the screw was jot on the edge. Said he would be glad to talk to ford dealership. Just checked my bank act they have already sent it for $231 .69 we are 89 years old and hAve been tAken advantage of. I will take this further if needed. More

Most everything was exceptional Overall, considering what happens at most dealerships, the experience was better than most. Dan and Brandon did very well, and until we started hesita Overall, considering what happens at most dealerships, the experience was better than most. Dan and Brandon did very well, and until we started hesitating, and changing our minds, they were quite pleasant. Still awaiting my charger for my C-max Energi to be shipped to me since it wasnt included with the car, and the rear trunk shade which I was later told wasnt included, as it was an optional item. We didnt think to ask before leaving, after spending 5 hours there. Then that same evening after getting home asking for these two items, then being told only the charger should of been in the car, not the shade. (Why would any vehicle NOT have some type of cover area for a car, leaving anything in the trunk exposed??? We think it was left and taken out prior because it was a loaner car, then they forgot to put it back in upon sale, and now don't want to give it to us. More