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DCH Ford of Thousand Oaks

Thousand Oaks, CA

1.4
146 Reviews

3810 E Thousand Oaks Blvd

Thousand Oaks, CA

91362

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146 Reviews of DCH Ford of Thousand Oaks

October 22, 2017

Israel Shorkey, in Service Dept. is outstanding. The Service Dept. is friendly...the waiting room is clean and comfortable...enjoy the coffee machine and the popcorn machine as I drive some distance More

by Sadie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Israel Shorkey
Oct 23, 2017 -

DCH Ford of Thousand Oaks responded

We are glad that you were able to be comfortable while waiting for your vehicle. Thank you for your review!

October 06, 2017

Excellent customer service The associate was very nice!! She helped me as soon as I was getting out the car!! I droped the vehicle for service, she asked for my last name and r More

by Emisferio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot her name!!
Oct 07, 2017 -

DCH Ford of Thousand Oaks responded

Thank you for your review about our service department.

September 30, 2017

Keir was great The service has gotten much better here. Keir was kosher. I would come back again because if his service. The text aervice was also great More

by Sammojtabai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keir
Oct 01, 2017 -

DCH Ford of Thousand Oaks responded

We are glad to hear that you had a better experience than the last. Thank you for the review!

September 15, 2017

A valuable lesson learned It is my intention to write this review to hopefully dissuade at least 1 potential shopper. If more, all the better. I recently bought a Ford Must More

by ppp123!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike and Caesar
Sep 16, 2017 -

DCH Ford of Thousand Oaks responded

Thank you for bringing this to my attention. Would you be able to give me a call so that we can talk about this? Thank you, Adam Chirchick General Manager 805-491-7000 achirchick@dchusa.com

Oct 03, 2017 -

ppp123! responded

UPDATE- So Adam contacted me soon after I posted this review. We discussed the issue and General Manager Adam said he would send a request to the credit agencies and have the inquiry removed. I also asked that I receive confirmation that the inquiry was indeed removed. The next day Adam asked that my review be removed from Yelp. It has been over 2 weeks and I have yet to receive any information that the inquiry has been removed. Beware folks. You're not only encountering a dealership with little to no integrity, I'm thinking the General Manager lacks in that category as well. On a side note: The Mustang is great, but if you are interested in one...there are plenty of other dealerships out there.

September 06, 2017

A Hot Summer experience well spent at DCH of T.O.'s The Sales Consultant Jerry was very helpful and knowledgeable on the "Transit Connect " pre-owned that I ended up with. Thank you guys for all your he More

by TheMinerFortyNiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Navarrete
Sep 06, 2017 -

DCH Ford of Thousand Oaks responded

You are very welcome! Thank you for coming into the dealership and purchasing that great Transit Connect!

September 04, 2017

Our buying experience Bob at DCH Ford of Thousand Oaks, was super nice and very helpful. He took care of everything, and made the buying experience very pleasant. Would tot More

by jan123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Busiak
Sep 04, 2017 -

DCH Ford of Thousand Oaks responded

Thank you for your review, Jan. Happy to hear that Bob was able to help you out with your purchase. Thank you for his recommendation!

September 02, 2017

service Brittany is so helpful and pleasant. I was also surprised that they washed my car! They recommended that I get front brakes, since they were the orig More

by memma
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany
Sep 04, 2017 -

DCH Ford of Thousand Oaks responded

Thank you for letting us know about your service experience at the dealership. We are glad to hear that Brittany was able to help you while you were here and that you liked the car wash.

August 19, 2017

New Explorer purchase Purchased a 2017 Explorer with help from Cody (salesman), and Steve & Adam (managers). Cody was very knowledgeable about the vehicle in question. Al More

by McM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody, Steve, Adam
Aug 21, 2017 -

DCH Ford of Thousand Oaks responded

Glad to hear that everything was able to come together and that you were able to drive off in your Explorer! We hope that you are enjoying your vehicle.

August 10, 2017

Flat tire Had a flat tire took to dealership said they couldn't fix it screw was too close to edge. Said we needed new tire. Charged us $216.00. We kept the t More

by Joan57
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vin
Aug 10, 2017 -

DCH Ford of Thousand Oaks responded

Hello. Thank you for bringing this to our attention and we're very sorry to hear about your negative experience. We would love the opportunity to discuss this with you further and try our best to make things right. Would you be able to call or stop in so we can try to amend and discuss this issue? Thank you. Adam Chirchick General Manager 805-491-7000 AChirchick@dchusa.com

July 30, 2017

Most everything was exceptional Overall, considering what happens at most dealerships, the experience was better than most. Dan and Brandon did very well, and until we started hesita More

by SoCalHoopsRef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
dan gibbs brandon ziola
Jul 31, 2017 -

DCH Ford of Thousand Oaks responded

Thank you for leaving us your feedback about your vehicle purchase. We hope that you enjoy your C-max Energi for years to come!

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