DCH Ford of Thousand Oaks

It’s irritating that they add about $2000 in additional fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why n fees for glass etching, some type of GPS security (lowjack?) and clear coating. I imagine some people might be interested in these things, but why not make it optional? If they have to continue this practice, at least add this to the price of the car on their webpage so customers are aware of the actual price before going to see the car. What a waste of time visiting this dealership! More

Stay away from this dealership. Everyone working here are a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed a fraud and crooks including Matthew Kelleher whom I have seen responding to the reviews on here. I purchased my vehicle cash from them and I noticed I was charged for a GPS system and other accessories not included on my vehicle. I was in contact with Amir whom is extremely unprofessional and rude. I was instructed to speak with Matthew Kelleher. He ignored several calls and voicemails. I decided to email him and told him I was charged for accessories not included on my vehicle. He stated he would refund me my money via a check. This was on 08/5/2021. Until now I have not received a check. I emailed Matthew and he claims a check was sent to me. I asked for a tracking number just to see if that was true. Never again did I hear back from Matthew but then here I see him responding to reviews claiming wanting to help resolve customers issues. This is a lie he does not want to help. For those that have been wrongfully overcharged for accessories your vehicle does not have installed, please report them with the Ventura DMV Investigation District Office. More

Corey lee was a great salesman man and answered all my questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. questions and was very patient I will definitely be coming for that truck. Thank you very much young man. 10 stars to you son keep up the great work. More

Dishonest dealership! Massive price gouging! Tried to purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! purchase a Mach-E and they are trying to charge 10k over MSRP. How ridiculous! This is why Ford can't compete with Tesla! Sop elsewhere! More

Recent attempt to purchase a vehicle here led in a bad experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact deale experience. Dealership had a posted price of 16,251 and the vehicle was on website for over 50days. This was at the time I started to contact dealership. Vehicle was not on lot at my first few attempts to contact. I had 2 sales associates NOT follow up. Finally a sales person who did follow up. Dealership did not want to honor Sale price as final price (before tax and lic). Almost $5,000 in additional cost were added to this vehicles final price putting it over $20,000. I was approved for single digit finance percentage rate through a well known finance company. Down payment went from minimum of 1,000 to 4,000 by the time (Todd) the finance person @ DCH of Thousand Oaks got done with it. Don't recommend this dealership. Pricing for sale price can and does change based on accessories the dealership adds on + they have higher then normal Doc fees... or whatever they used to bump the prices. DMV was not requiring all these cost nor the state of CA with a 7.75% tax for this sale. At the time of writing this review the vehicle is on the lot still with a new sticker price of 17,999 and has been on the web listing for 80 days. This business does NOT participate with the Better Business Bureau and has bad reviews posted. More

The absolute worse car buying experience I've had in 40 years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in years. Very unprofessional, and don't care about you once you drive off the lot. They didn't even put a full tank of gas for my 2 hour drive home in my new car. Immediately tried upselling me on overpriced accessories (GPS tracker, Protection Film, Warranty etc) and according to the manager, they could not be removed as they were hardwired (GPS tracker) or preinstalled. After arguing with them that I was not interested in these accessories, they only gave me small discount. Come to find out after a week of constant calling and being ignored by various staff members over the phone, the GPS tracker that is apparently unable to be removed wasn't even on my car. Instead of helping me for my wasted time and effort to make things right, the management rudely said either take a partial refund, or come back and have us install the GPS (which i didn't even want in the first place). Stay away from these guys, unless you love getting upsold and overcharged. Very unprofessional, and could care less about you once you drive off the lot. More