DCH Ford of Thousand Oaks

If you want great customer service where people answer phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I phones and address issues, don’t go here. Alicia, Shantel and Ricky provide terrible customer service. The lack of communication here is terrible. I picked up my vehicle after they had it for two whole days, and the issue it originally went in for was not addressed. I picked up my car this evening and Ricky wasn’t sorry for the inconvenience they caused me. His response was “my plate is full”. There’s a reason why their dealer rating is so low. Save yourself the trouble/headache. I will most likely get a response from this review asking me to contact them to see how this can be remedied like the other responses/reviews below. It’s a shame that they are reactive instead of being proactive. This place has really gone down hill. Communication from the begging is the answer, don’t try to communicate after the fact. More

THIS OWNER SHOULD BE EMBARRASSED by his company standards I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The prob I HAVE NEVER HAD WORSE SERVICE OR A VEHICLE. I own a 2020 explorer ST. This car has been in FORD more than it has been in my driveway! The problem is AWFUL customer service. IF the staff knew how to deal with the awful vehicles supplied and the frustration of OBVIOUSLY from above other customers assures me I'm NOT alone THE SERVICE IS AWFUL AND THE CAR IS EVEN WORSE! SO SORRY I EVER STEPPED INTO DCH FORD OF THOUSAND OAKS More

Brought my car in for an oil change. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. I was quoted $105. They charged me $700 for work and parts I.did not need. No one answers their phones. More

BBB Rating “D-“ I agree! I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchas I purchased a vehicle, recently, from DCH Ford of Thousand Oaks. It was the worst car purchasing experience I have had in my many years of purchasing cars. More

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there. Juan Mora needs to be removed. More

From the moment I called to make a test drive appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to wo appointment, Hugo was very friendly and helpful! He made me feel comfortable during the process and although it is a long process, he was great to work with! More

I ordered a new 2023 Mustang Moch-E in August was told could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in could take 4 months to arrive FORD emailed progress updates periodically. I was called last Friday 12/9/22 by DCH Manager said my Moch-E arrived in lot would be ready to pick up by noon Saturday. Called again at 10:00am. said would be ready early could come in early if I would like Gave me name of Sales person that would go through paper Hugo. I arrived 12:30 Hugo very helpful went through car went for test drive set me up with Ford pass app. went through finance options and service add ones. Turned. e over to Mori to write up contract with add on conditions couple hiccups with service durations but she handled it very nicely. Very pleased with personnel at DCH and order process would recommend to anyone. More

They don’t pick up there phone and they never call you back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there back honestly the worst customer service I have ever had. They really don’t like making money I tell everyone I know not to go there More

Left multiple messages for servicing a Ford Bronco Sport. Could not use online schedule due to recall work. I have been calling for 2 weeks and nothing. No one ever answers the phone. Had to call parts t Could not use online schedule due to recall work. I have been calling for 2 weeks and nothing. No one ever answers the phone. Had to call parts to get transferred to David Pat the service manager. Left a message with him as well and nothing. Want to email Steve Handler the GM but he does not give out his email address........figures! Worst experience ever. I have a Ford F250 4WD also. Giving up with Ford for sure. Dial by name system is a joke. Key in the letters of the names and you might get a few other people with totally different name spellings. Don't buy a Ford in Thousand Oaks if you plan on having them service it. You will be very sorry. You would think Service would be the easiest department to reach a live person to speak to. Not the case. Try calling to talk to someone in service and you will see. More

BUYER BEWARE! Do not purchase a vehicle from this dealership unless you want to be EXTORTED. This dealership is the worst Ford dealership I have every attempted to Do not purchase a vehicle from this dealership unless you want to be EXTORTED. This dealership is the worst Ford dealership I have every attempted to purchase a vehicle from. They do not respect the customer, they only want to shake you down for the most money on the transaction. — I had ordered a Ford Bronco online and waited 2 YEARS, corporate Ford assigned DCH Ford to me as the dealer that would be receiving my order. Once my order arrived, I went in to pick up my new Bronco and the little sales manager Joe said I had to pay $50k over MSRP. I asked over and over for them to respect the fact I have waited 2 YEARS for this order and asked them to honor my commitment by reducing the up charge, but they wouldn’t budge. I spent 8 HOURS at the dealership negotiating and waiting FOREVER and the best they could do was lower the up charge to $30k over msrp instead of $50k. They treated me horrible, like I had just walked in off the streets and hadn’t been waiting 2 YEARS for my vehicle, NO RESPECT AT ALL. They only cared about making as much money on the transaction as they could, on an order they didn’t place. They did NOT order this vehicle, I did. They were completely taking advantage of me and didn’t care how long I had been waiting for my order, because they claimed they had celebrities like Simon Cowell that were waiting and willing to pay $50k over for the same vehicle. This dealership is horribly managed, has horrible morale and the worst business ethics of any dealership I have ever been to. They completely overpriced me out of a vehicle I had been waiting 2 years to receive. This dealership is a complete SCAM. DO NOT GO HERE unless you want to be extorted. More