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DCH Freehold Toyota

Freehold, NJ

4.8
2,672 Reviews
DCH Freehold Toyota, located in Central NJ in the town of Freehold, New Jersey, is proud to be one of the premier NJ Toyota dealerships in the area for new, used and Toyota Certified cars, trucks, and SUVs. We serve Monmouth County, Middlesex County and Ocean County. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to make your experience with our Freehold car dealers a good one – for the life of your vehicle. Whether you need to purchase, finance, lease or service a new or preowned Toyota, you have come to the right place. We are conveniently located off Route 9 which is easy to get to from the Garden State Parkway, NJ Turnpike, Rte 18, Rte 79, 295, 95 and 195.
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4268 Route 9 South

Freehold, NJ

07728

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Showing 2,672 reviews

December 18, 2014

They did another awesome job on a new purschase We brought our old pruis in for service and wasnt expected to buy a new pruis that night but they worked so hard to give as the trade in and price the More

by rich3082
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dennis Fike
Dec 22, 2014 -

DCH Freehold Toyota responded

Thanks for leaving us this great review! I'm so glad we were able to offer you an affordable price to trade in your old car for a new one. Enjoy your Prius and please come see us for any future maintenance needs.

December 17, 2014

Excellent Dealership DCH Toyota was excellent. Sales staff wonderful. Did not pressure me into buying anything and really worked hard to get me a good deal. I would def More

by trisgrec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2014 -

DCH Freehold Toyota responded

We are happy to hear you enjoyed your experience with us here at DCH Freehold Toyota! Thank you for leaving us such positive feedback, and we appreciate your recommendation. We hope to see you again!

November 07, 2014

Great customer service I had such a good experience with leasing my Scion FRS. My sales rep , Gunter,really worked hard to keep me within my budget and made it as easy as po More

by aurelia228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2014 -

DCH Freehold Toyota responded

Thank you for honoring us with a five-star review! I am happy to hear your kind words about Gunther and I will be sure to pass it along to him and the rest of our staff here at DCH Freehold Toyota. Thank you for your business and we hope to see you again!

October 28, 2014

Overall Excellent Experience I bought a volkswagen pre-owned vehicle from DCH freehold. The reason for my decision with DCH is because of its reputation and the good price to be h More

by phdphd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I bought a volkswagen pre-owned vehicle from DCH freehold. They missed security key to unlock my wheel. After driving the car for only 2 months, the tyre was broken and I was trying to replace with a flat tyre. However, I searched the trunk and no securit, Dennis Fike
Oct 30, 2014 -

DCH Freehold Toyota responded

Thank you for taking the time to leave us this 5-star review! We are happy to hear that our Service Department was able to resolve your problems and make your experience enjoyable even after the slight misunderstanding. Thank you for your business and let us know if any further maintenance needs arise.

October 25, 2014

Excellent Experience! We had great experience at Freehold Toyota. We would recommend it to anyone looking to purchase or lease a vehicle. Everyone we met there was profes More

by rachele.david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2014 -

DCH Freehold Toyota responded

Thank you for taking the time to leave us this 5-star review. We are happy to hear that the sales team helped make your time with us so enjoyable. Thanks for your business and let us know if any questions arise!

October 24, 2014

They agreed to resolve a conflict We had some misunderstanding during the sale, but they have agreed to resolve the conflict. I am glad that they are paying attention to negative custo More

by keyur82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bharat Shah
Oct 24, 2014 -

DCH Freehold Toyota responded

Thank you for your response. We did match the exact advertised truecar.com price but it took a little longer to explain to you that you cannot get a $2000.00 rebate and the 0% finance together. Toyota does offer a $500.00 rebate if you elect to take the 0% finance. Yes you may be able to get your car “etched” for $20.00. In fact we “etch” 100% of our inventory for free. All of our purchase orders state clearly that the VIN etch policy is optional. The etch policy is an insurance policy guarantee that your car will not be stolen because a professional thief would not be able to sell the glass. You signed the purchase order that reads “optional vin etch” and then you signed another form that explains clearly what the benefit and terms are for your policy. We try to make everything as transparent as possible but maybe we could have spent some more time explaining the forms you signed. I’m happy that you drove all the way from Pennsylvania to Freehold, NJ because we had the lowest advertised price. We honored the price without any games. Please contact me at 732-984-6142 if you would like to discuss cancelling the contract that you signed. Sincerely, Kim Mellage

Oct 24, 2014 -

keyur82 responded

I never had any confusion about the options of "2000 dollars rebate" vs "0% APR and 500 dollars rebate." I knew that from beginning. I never even argued that part of the certificate. I am talking about the 3009 dollars discount match. You took 30 to 40 minutes to match that discount. You initially gave me 2821 dollars discount instead of 3009 dollars mentioned on the certificate. There was another 129 dollars discount on the certificate which you guys never gave me. I already mentioned it to you that I agree that I have signed those contract papers. His verbal description didn't match what's on the paper. We were in hurry towards the end of the day and that's why I was relying on his verbal description of papers, and he described VIN etching as required as opposed to optional. I called you guys as soon as I realised it to cancel that VIN etching contract, but you guys refused to do it. One of your managers agreed first but then you called me back to say no.

October 03, 2014

Great dealership - Bharat & Michelle were aw I was purchasing my first new car and had grown increasingly frustrated and disillusioned with several local Toyota dealerships that I had interacted More

by absolutu2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michelle Weber-Ryan, Bharat Shah
Oct 06, 2014 -

DCH Freehold Toyota responded

Thank you for taking the time to leave us such an awesome review. We're glad you enjoyed your experience with us. We pride ourselves on our staff being friendly and knowledgeable, so it is great to hear Bharat, Shah and Paul made your experience great. We will pass along the kind words. Thanks for your business and enjoy your purchase.

October 01, 2014

great dealership as usual even though i am very familiar with this dealership for the longest time this is actually the first car that i bought from here. it was a quick and p More

by yanger94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
paul leahy
September 22, 2014

Michelle Weber - Big help on this purchase Michelle Weber was a great help in getting my new car from the first email until I get to bring the car home. There was some disappointment within th More

by americanpinoy40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Autumn & Ian Salon, Michelle Weber-Ryan
Sep 23, 2014 -

DCH Freehold Toyota responded

Thank you for taking the time to write a positive review! Michelle is a prime example of the type of customer service we strive to provide to our customers every day; she is knowledgeable and courteous and certainly an asset to our team. We are beyond thrilled that Michelle was able to help find you a vehicle in your time frame and in your budget. Enjoy your new purchase and please let us know if you have any questions!

September 20, 2014

Michelle Weber - Great person to work with This was my first purchase of a new car. I selected DCH Freehold Toyota because of Michelle Weber. I worked with her to get the pricing. It was a p More

by shakuntala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Weber-Ryan
Sep 23, 2014 -

DCH Freehold Toyota responded

We appreciate you taking the time to provide us with your feedback! We are pleased to hear that Michelle was helpful in answering your questions and was able to get your dream car for you. I'm sorry that our team member, Joe, did not answer the phone when you called for follow-up questions. I can assure you that Michelle will work to get your questions answered. Enjoy your purchase and thank you again for your review!

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