DCH Honda of Oxnard

I purchased a car Jan 2021 from Oxnard Honda. My experience was initially good, then it went downhill as I was leaving the dealership. However, long story short....Daniel-Sales, Doug-Sales Mgr., Bri experience was initially good, then it went downhill as I was leaving the dealership. However, long story short....Daniel-Sales, Doug-Sales Mgr., Brian-Service Mgr. all went ABOVE and BEYOND to make a positive of a negative experience. And I do mean beyond!! I have much gratitude for all of them reaching out, taking alot of time, staying in touch and delivering great service, also keeping me informed, most of all keeping their word!! I would definitely make the drive to Oxnard from Valencia again to purchase a car! Love ya guys!! Great service after all!! More

Monica was very helpful with the entire process of buying my used Hyundai Tuscon. Everything was easy and convenient. Thank you for all your help. my used Hyundai Tuscon. Everything was easy and convenient. Thank you for all your help. More

Daniel was great at helping us through the car buying experience and has been in constant contact with me in the last six months so who else would get my business experience and has been in constant contact with me in the last six months so who else would get my business More

Bestsy was particularly helpful. Sadly, the car sold before insurance payment arrived. I was confused by why Claudia calling, because I got everything needed from Betsy, but she was nice too. before insurance payment arrived. I was confused by why Claudia calling, because I got everything needed from Betsy, but she was nice too. More

I had a terrible experience with the salesperson I worked with. She blatantly lied multiple times (ex. claiming no sedans have all wheel drive = false), took over an hour and a half to let us check out two c with. She blatantly lied multiple times (ex. claiming no sedans have all wheel drive = false), took over an hour and a half to let us check out two cars and wouldnt discuss prices not even ballpark figures, tried to get me to get a sports car turbo engine even though I discussed zero interest and then she kept changing her answers to my questions contradicting herself to get me to want it. The whole experience was terrible and I could tell all she wanted was to get me to leave with a car that day even if it wasnt what I wanted and I was still shopping around and test driving cars. In the end when we wanted to discuss prices she was completely shifty and we never got an answer from her. I write this review mostly so her manager can give her some helpful feedback to improve the customer experience. She made me want to look for another Honda dealer to purchase from. More

What a fantastic car buying experience! Maybe my best ever. Simple. Quick. The whole team was wonderful. Betsy and Daniel really stand out in terms of helpfulness, courtesy, responsiveness, and overall e ever. Simple. Quick. The whole team was wonderful. Betsy and Daniel really stand out in terms of helpfulness, courtesy, responsiveness, and overall experience. I highly recommend DCH Honda in Oxnard! More

Betsy was rude and very unprofessional. I have had great experiences in the past but my most recent visit was horrible. Betsy had horrible customer service. She did not explain the deal in t I have had great experiences in the past but my most recent visit was horrible. Betsy had horrible customer service. She did not explain the deal in the beginning and expected me to sign without even talking about the deal. When I told her what I wanted she automatically crossed her arms and started talking to me as if I was one of her enemies. She was rude and not friendly what so ever. She needs to learn how to treat returning customers. More

DCH Honda Of Oxnard has the worst customer service I’ve ever received, along with the WORST manager I’ve ever encountered. Martin Esparza was the representative who helped me who supposedly “help Me”... I ever received, along with the WORST manager I’ve ever encountered. Martin Esparza was the representative who helped me who supposedly “help Me”... I took in my Honda Accord for an oil change like I usually do they did the oil change and then came at me with a $15 extra charge due to them “finding rat droppings on my battery” so according to Martin Esparza the tech removed my battery and cleaned it, later my car started to lose power and It did it twice on the freeway. I took in my car to get it check it out and it ended up being that my BATTERY TERMINALS were LOOSE. The charge was $155.00 I told Martin I didn’t think it was fair that I had to pay $155.00 for them to fix their own problem, if my battery terminals were loose was due to them removing it to “clean it” he then asked their “MANAGER” Brian Lewey to step in. Brian is far from being a professional, clearly the guy doesn’t know how to treat a customer. I explained to Brian why I didn’t agree to pay the fee and he then started yelling at me and got furious saying I needed to pay and I was going to pay them. I did end up paying $155 to get my battery terminals tighten which were loosened by them. I WILL NEVER TAKE MY HONDA TO GET SERVICED BY THEM, I was also looking for 2020 Honda and I will NOT shop there ever again. You lost a customer for sure, I will also let my family and friends know what happened to me so they avoid shopping at DCH Honda of Oxnard. Thanks Brian Lewey you were the worst manager ever I don’t even know how you’re a manager but okay. More