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DCH Honda of Temecula

Temecula, CA

4.8
1,252 Reviews

26755 Ynez Road

Temecula, CA

92591

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Showing 1,252 reviews

August 31, 2010

I recently went to DCH Honda and was blown away by the customer service. Everyone is very friendly, outgoing and easy to work with. I recomend DCH Honda to everyone; if you are in the market to buy a car More

by deaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 31, 2010 -

DCH Honda of Temecula responded

Hi deaton, Thank you for your review. We're happy to hear that you had a great experience at our dealership and we're always ready to Deliver Customers Happiness :)

August 28, 2010

My wife and I just took home a 2010 Honda Accord LX last My wife and I just took home a 2010 Honda Accord LX last night and it was the best car-buying experience I'd ever had. Here's a little summary of wh More

by Tractor77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi Tractor77, Welcome to the DCH Honda of Temecula family. Congratulations on your purchase and are pleased you had a great car-buying experience. We appreciate you traveling from Orange County and happy that you feel it was worthwhile. BTW, we do like to spoil our customers. Thank you again for choosing DCH Honda of Temecula.

August 28, 2010

I recently went to DCH Honda in Temecula to look at new Honda cars and SUVs. Also, I have serviced my Honda Pilot at DCH. I feel confident with the work they do. Everyone there was friendly and knowledg More

by craigteaton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Dickens
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi craigteaton, Thank you for being a loyal DCH Honda of Temecula customer and for your confidence in our dealership and staff. We’re always here to assist you with the purchase of a vehicle or maintaining your Honda. We appreciate your business and look forward to serving you in the future.

August 26, 2010

We had our Honda Pilot serviced at DCH Honda, and our experience was always fantastic. Appointments were scheduled promptly. Upon arrival we were always met promptly and dealt with in a kind, friendly More

by bobsweeney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi bobsweeney, We thank you for your review. You should experience years of Honda reliability with your Pilot. Thanks for being a loyal customer and see you at your next regular maintenance.

August 26, 2010

I recently had my car serviced at DCH Honda in Temecula. All the employees were awesome and very friendly, I will always bring my car back here. the dealership was very clean and tidy, and they were very q More

by biggtripp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi biggtripp, Thanks for the kind words. We think our customers are awesome too! We look forward to serving you in the future.

August 25, 2010

I went to the dealership to have some basic work done on I went to the dealership to have some basic work done on my car. I will now return in the future because of the excellent service I received. I was More

by carkevii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Richards
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi carkevii, Thank you for your feedback. We’re happy to hear that you had a great service experience at our dealership. We look forward to serving you in the future.

August 25, 2010

I had a very positive experience working with DCH Honda and would recommend them to anyone looking for friendly service and a great deal. I was looking to help out my nephew in trading in his Honda Accors More

by kacleave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Aug 30, 2010 -

DCH Honda of Temecula responded

Hi kacleave, We sincerely appreciate the opportunity to serve you and your nephew. We are glad that you had a great experience. We appreciate your recommendation and look forward to serving you in the future. Thank you again for choosing DCH Honda of Temecula.

August 24, 2010

Overall great experience. Friendly staff, made you feel at home. Had been there for service with my previous vehicle, even the service staff were very courteous. Nothing but positive things to say! More

by jesstonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Dickens
Aug 24, 2010 -

DCH Honda of Temecula responded

Hi jesstonk, Thank you for taking the time to share your feedback. We are glad to hear that you had a great overall experience and look forward to serving you in the future.

August 05, 2010

I guess this dealership doesn't need sale at all. Not friendly at all. I was looking at honda civic Si. Since I checked this web for its rating, found out very poor from the customers. So, I just want to More

by edisonwoo007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Dickens Fleet Internet Sales Manager
Aug 05, 2010 -

DCH Honda of Temecula responded

edisonwoo007, My name is Jeffrey Fu and I am a Manager with DCH Honda of Temecula. I would like to apologize for your recent experience. DCH Honda of Temecula is always prepared to do everything we can to assist our customers with their information gathering and we make every effort to realize their purchase. Please contact me directly so that I can clarify and resolve any issues regarding your experience at my dealership. Regards, Jeffrey Fu DCH Honda of Temecula (951) 491-2319 jfu@dchusa.com

Aug 19, 2010 -

DCH Honda of Temecula responded

We have contacted this reviewer to explain that the initial pricing our dealership provided included a manufacturer to dealer incentive that is in lieu of any special financing offer. The customer has the option of accepting a $1,000 cash incentive or utilizing the Special APR Financing from Honda Financial Services. Unfortunately the dealership is unable to apply both incentives. Therefore, the price was adjusted by $1,000 to accommodate the customer’s request for special financing. We regret that we were unable to clarify this distinction with the reviewer and have taken steps to insure that future customers have a clearer understanding of any available incentives. With regards to Richard Dickens, each year, the American Honda’s Council of Sales Leadership recognizes sales associates that lead and excel. In addition to being a 3rd year Gold Master (the highest level of sales consultant recognition Honda has), Richard was recently awarded the 2009 Top Customer Satisfaction Performance Award (Zone 1) from American Honda. See Richard’s award here: http://www.imakenews.com/dchhondaoftemecula/e_article001702349.cfm?x=bhh2GWw,bff6KyV5,w When you work with Richard or any one of our Sales Associates, you can be assured that we take customer satisfaction seriously and that we will do everything we can so that you will have an outstanding experience.

April 20, 2010

I went in for a simple advertised lease special. This lease special was for a specific vehicle with a specific price. This dealership wasted my time. Dealership tried to sneak in $1,000 for VIN etching More

by ethics_count
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gonzolez
Apr 20, 2010 -

DCH Honda of Temecula responded

Dear ethics_count, I would like to apologize for your recent experience. My dealership is always prepared to do everything we can to assist our customers with their information gathering and we make every effort to realize their purchase. We take ethical business practices seriously and do everything we can to ensure that our customers hold us in high esteem. I have no information on how to contact you so I invite you to call me directly to discuss your specific situation in detail. I know that you have many choices for dealerships to work with. I hope that DCH Honda of Temecula will once again be your dealer of choice. I look forward to hearing from you. Sincerely, Kelly Schmidt General Sales Manager DCH Honda of Temecula (951) 491-2327

Apr 20, 2010 -

ethics_count responded

Dear Mr. Schmidt, Your response rings hollow. Tell me that you are taking real steps to convice others in your management team, to eliminate the VIN etching and protection package nonsense. You know it is nonsense and yet your reponse fails to address this particular point. You are either unethical yourself, or you have no backbone to stick up for what is right.

Apr 21, 2010 -

DCH Honda of Temecula responded

Dear ethics_count, Thank you for your feedback. I apologize for making you feel as though we are not operating in an ethical manner. As I mentioned, DCH Honda of Temecula strives to delight our customers. My team and I always do everything we can to address our customer’s concerns. With regards to specials, you will notice that all advertised specials clearly indicate that additional charges such as tax, license, title, registration, documentation fees, options, insurance and the like, are not included (http://www.dchhondaoftemecula.com/specials/new.htm). As with every new car dealer, some vehicle inventory may be equipped with a mix of popular options, such as American Honda’s Protection Package, VIN etch, window tinting, etc. We clearly indicate, in writing, any additional items that are included on each vehicle. We can certainly accommodate any customer, including you, should they elect to purchase a vehicle without any additional options. We would never let additional options stand in the way or our customer’s satisfaction. I want to emphasize that DCH Honda of Temecula works diligently so that our customers hold us in high esteem and leave our premises delighted. I know I cannot turn back the clock but to give us an opportunity to earn your trust again. Please call me directly to discuss your concerns in detail. I look forward to hearing from you. Sincerely, Kelly Schmidt General Sales Manager DCH Honda of Temecula (951) 491-2327

Apr 21, 2010 -

ethics_count responded

Dear Mr. Schmidt, "We can certainly accommodate any customer, including you, should they elect to purchase a vehicle without any additional options." I was very concise and direct when dealing with your salesman. I explained to him quite clearly that I would under no circumstances purchase a car from DCH with the undesirable bogus add-ons. He then presents a contract trying to slip the $1,000 into the contract. Since you don’t seem to understand the ethical way to conduct business I will spell it out for you: Salesman returns, “Sorry, but management insists on the sale of the protection package and VIN etching as a condition for the sale. I have included the $1,000 into these calculations.” If my point elude you, it speaks volumes as to your ethical values, or lack thereof.

Apr 27, 2010 -

DCH Honda of Temecula responded

Dear ethics_count, I would like to personally apologize for your experience at my dealership. I take all feedback about my dealership, earnestly. I appreciate your comments and I have addressed your experience with my team in order to ensure that we continue to provide the service that our customers deserve. I have been working at this dealership for over 15 years and make a point that we build long term relationships with our customers and business partners based on honesty, fairness, trust, and mutual respect. I understand that you have already purchased a Honda from another dealership. I am sorry that at the end of the day, we were not able to assist you. However, when your vehicle is in need of service or maintenance, I would like to invite you to bring your Honda to my Service Department and give us a chance to earn your confidence again. In the meantime, let me know if there is anything I can do for you. Sincerely, Kenneth Colson General Manager DCH Honda of Temecula (951) 491-2320

Apr 27, 2010 -

ethics_count responded

Dear Mr. Colson, "I have addressed your experience with my team in order to ensure that we continue to provide the service that our customers deserve." Not quite the same as saying, "I have instructed our employees to no longer engage in such an unethical manner.” Nothing has changed at your dealership. You know that I speak the truth. Can’t you even be honest in your reply? Amazing.