DCH Honda of Temecula

I’m looking at purchasing a car from this place, this was my first option. So I called in and (Corey) answered the phone. I then started questions on what the out the door price was for a new civic sedan, wh my first option. So I called in and (Corey) answered the phone. I then started questions on what the out the door price was for a new civic sedan, what discounts they were offering. And he just started getting upset and asking me what I was trying to get out of the phone call. He was very unprofessional. Later, I got an Estimate of an OTD price of $33k, then after my complaint they said they’re willing to do a “manager special” giving me wait for it wait for it, $3k off the vehicle, ending in the same price! Only difference is in the first email they didn’t bother to include the dealer markup! I do appreciate Jose though on being professional More

I purchased a vehicle from them. And he told me the car had been run through their service department. The oil transmission were changed and everything else checked out OK. When I go And he told me the car had been run through their service department. The oil transmission were changed and everything else checked out OK. When I got home with the car, I checked the windshield washer fluid and was completely empty. So it makes me doubtful whether or not they change the transmission fluid. I’ve tried to reach out to them several times for an answer, and no One has called me back. Also, they tried to charge me $1400 for an alarm system that they said they had installed. That is a complete fabrication of the truth. There was never any $1400 alarm system installed in the vehicle. They tried to charge for some special coding that was put on the car. I knew that was a fabrication because I do ceramic coating on cars. This car had thousands of water spots on the hood. So they never did anything to remove the water spots so I know they didn’t put a special coating on. To be honest these guys aren’t stay away. I purchased the car because they dropped the $1400 alarm which never was and the special coating that never was. More

Bad service did not have the car I was looking for Nate and switch no t recommend it and switch no t recommend it More

Pulled a classic bait and switch on a used vehicle listed on cars.com. All of the prices listed on the ads are actually 2500 dollars more once you arrive at the dealership because of an alarm and some miracl on cars.com. All of the prices listed on the ads are actually 2500 dollars more once you arrive at the dealership because of an alarm and some miracle paint coating that adds 2500 to each vehicle. We were told it was non negotiable. We have filed complaints withe the FTC , California DMV fraud department and DCH corporate. FTC and DMV have opened investigations and are moving forward. I thought these tactics went out years ago. Shocked to see the old bait and switch is still alive and well More

Reached out to them multiple times, but they never responded. Called them several days later, made an appointment to test drive the car the next morning, got to the dealership for my appointment, car responded. Called them several days later, made an appointment to test drive the car the next morning, got to the dealership for my appointment, car was sold. They never called me to let me know, so I totally wasted my time driving there. More

I've purchased a car from DCH in Tustin previously, and from 20+ dealers across 7 states over the years. The salesperson we worked with on this deal (Corey B) was courteous, professional and knowledgable. from 20+ dealers across 7 states over the years. The salesperson we worked with on this deal (Corey B) was courteous, professional and knowledgable. However, we worked for two days to try and purchase a pre-owned car at the full price listed to no avail. Every time we thought we had a deal, DCH introduced new deal terms, new add-ons, and new financing gambits to try and sweeten the deal for themselves while adding absolutely no value for the buyer. Finally, we said we'd bring our own financing and they went nuts claiming that they aren't allowed to do that. Until they were about the finish the weekend with no alternate buyers. Then they called back and claimed they were willing to make an exception. Really?? While they were screwing around, we walked into another dealer, offered a virtually identical deal, and completed the transaction end-to-end in under 90 minutes. Everyone felt good about it -- the dealer made a profit and we didn't pay for useless add-ons. It was refreshing to see that some dealers take customer satisfaction seriously. Unfortunately, DCH Honda isn't one of them. More

I had a wonderful experience purchasing a new car from DCH Honda of Temecula. Smooth transaction and very helpful staff made my new car buying experience easy and pleasant. Jose Oros and Danny Galat were DCH Honda of Temecula. Smooth transaction and very helpful staff made my new car buying experience easy and pleasant. Jose Oros and Danny Galat were very thorough and knowledgeable. They were able to find a vehicle that suited my needs. I just wanted to give a huge personal thank you to DCH Honda of Temecula and highly recommend buying here. More

Well, I wanted to know if the care was available for us to come and see. It took 9 emails from multiple people before they said it was, the other emails were asking if i would be interested in other cars o to come and see. It took 9 emails from multiple people before they said it was, the other emails were asking if i would be interested in other cars or colors and not answering my question, and this was only after I said never mind, I will go elsewhere. Since then, I have received about 8 more emails asking if I wanted to come in and look at that care or others even though I asked to stop then to stop contacting me. More

Made promises before sale, then totally blew me off after sale. Michael Ochner didn't deliver. Lied multiple times to me when confronted. Would give him 0 stars because of his lack of integrity. sale. Michael Ochner didn't deliver. Lied multiple times to me when confronted. Would give him 0 stars because of his lack of integrity. More

My salesman was Michael Ochner. First off, he lied regarding added charges. Don't let him, he's just trying to up his commission. All extras were unnecessary. Secondly, there wa First off, he lied regarding added charges. Don't let him, he's just trying to up his commission. All extras were unnecessary. Secondly, there was a part missing. He promised to order and send but never has. Contacted him multiple times and he eventually blew me off. As far as "service after the sale" motto...watch your back. More