DCH Kay Honda

Courteous staff, helpful with information, not too pushy and easy to work with and I appreciate that. and easy to work with and I appreciate that. More

My wife and I had one of the most disappointing dealership experiences of our lives today at DCH Honda of Eatontown. I scheduled an appointment with Yendri Badilla (Internet Sales Administrator) t dealership experiences of our lives today at DCH Honda of Eatontown. I scheduled an appointment with Yendri Badilla (Internet Sales Administrator) to view a Honda Civic Sport Hybrid on September 1st at 11 AM. We drove half an hour to get there, arriving early at 10:30. At the door, we were greeted by Michael Myers, who told us he would be our salesperson. Fine. We confirmed with him multiple times that we were there to look at the Civic Sport Hybrid in a slate grey color (not sure of the specific color name). He pulled the car up, we briefly test-drove it, and then sat down to discuss numbers. After a bit of discussion, I made an offer where we would like to be to purchase the car. Michael Myers came back with a number we were happy with, we shook hands, and we felt confident the deal was done. I handed over my license, insurance card and provided my ssn in case we were going to finance some of the purchase price as we were ready to finalize the purchase on the spot. Cue the outrageous. Michael Myers returned with a manager, and instead of finalizing paperwork, they told us the numbers we were given were for the wrong car. Apparently they were for a Civic Sport gas model, not the Hybrid we had looked at, driven, and discussed exclusively. Let me be clear: we only discussed one car, looked at one car, and test drove one car. For them to suddenly claim they had quoted the wrong vehicle is either outright incompetence or a bait-and-switch move. At that point, I told my wife, “We’re done here,” and we walked out. Shockingly, not one person at DCH Honda of Eatontown attempted to make this right, asked how they could fix their mistake, or even bothered to follow up. As I write this review at now 3:00 PM, we have not heard from Michael Myers, the manager, or Yendri Badilla. We are 24 year loyal Honda owners and came prepared to either write a check or finance on the spot. Instead, DCH Honda of Eatontown wasted our time, broke their word, and destroyed our trust. Shame on you, DCH Honda of Eatontown. Shame on Michael Myers. You had one job: sell the car we came to buy. Instead, you mishandled the deal, misquoted the numbers, and made no effort to keep a ready and willing customer. I don’t know if this was a scam or sheer incompetence, but either way, it was a colossal failure. If this is how DCH Honda of Eatontown treats customers, I will not be one and urge others to think twice before trusting this dealership. More

I am giving three stars because of the actual negotiation on the deal. Our salesman, Mel, did a good job. He was knowledgeable and accommodating. What I didn't like was the built-in add-ons they threw on top on the deal. Our salesman, Mel, did a good job. He was knowledgeable and accommodating. What I didn't like was the built-in add-ons they threw on top of the price. Standard automatic prep fees are added to your cost, about 2k on our CRV. Back in the day, you had to battle to avoid getting the undercoating and wheel locks after the fact. If you plan to make a purchase here, pay close attention to these automatic add-ons, as they can add up. More

High volume dealership with good selection. Clear, transparent pricing and a relatively quick and simple transaction. Both Devon our sales person and Joon the sales manager were excellent to de Clear, transparent pricing and a relatively quick and simple transaction. Both Devon our sales person and Joon the sales manager were excellent to deal with. More

The Staff At DCH Kay Honda are so nice and the car is always taken excellent care of always taken excellent care of More

This is the third car we've bought from Kay Honda and it is always a pleasure to work with them. The staff are knowledgable and not too pushy (a mark of a great salesteam IMHO). This time we worked with S is always a pleasure to work with them. The staff are knowledgable and not too pushy (a mark of a great salesteam IMHO). This time we worked with Scott the sales rep and Johnny the finance guy. Both were personable and easy to spend time with. They knew their products and were patient with us old folks who need to test drive more than one vehicle and need more than average hand holding to navigate the new electronic features. We are delighted with our new car and look forward to returning for service. More

I had a great experience at DCH Kay Honda. It went smoothly from beginning to end.Yendri followed up on my appointment scheduled and they had my preowned car of choice ready to test drive.Scott It went smoothly from beginning to end.Yendri followed up on my appointment scheduled and they had my preowned car of choice ready to test drive.Scott was terrific helping me with the numbers making sure that I was satisfied and comfortable with my purchase and Louis in finance as well went beyond to get me the best rate on my financing.Thank you all again.I will recommend you to all my friends. More

Pleasant experience working with Scott Durso, would recommend this dealer to anyone looking for a great buying experience and competitive pricing recommend this dealer to anyone looking for a great buying experience and competitive pricing More

Staff are friendly! Mikey did great of welcoming us! Our mechanic, Kyle is the realest and kindest ever! Serviced my car very swiftly! Will always be coming here for ser Mikey did great of welcoming us! Our mechanic, Kyle is the realest and kindest ever! Serviced my car very swiftly! Will always be coming here for services. More

I had oil change and trans fluid changed and they did it right in a reasonable time frame as i waited. right in a reasonable time frame as i waited. More