DCH Kay Honda

outstanding phil was amazing, outstanding, funny,, He got the job done. What a pleasure to meet him. He made us feel like we are at home. Phil is the kind of ma phil was amazing, outstanding, funny,, He got the job done. What a pleasure to meet him. He made us feel like we are at home. Phil is the kind of man you want to go out to dinner with. He takes an interest in you and cares. He is genuine and we were very lucky to get him saturday. Phil is a true asset to the Honda family. Treasure him. sincerely, Marie Matyas More

WORST EXPERIENCE EVER - LIES LIES AND MORE LIES This was actually the worst car buying experience of my life at any Honda Dealership, and my wife and I have been driving Hondas for 27 years. I had This was actually the worst car buying experience of my life at any Honda Dealership, and my wife and I have been driving Hondas for 27 years. I had actually gotten an out the door price over the phone from DCH Kay Honda, and I made sure I got them to include in the price all the taxes, fees, and all other costs. The Out the Door price for the 2015 Honda Accord Sport was 24,616 all in. I made sure I told them over the phone the exact upgrades I wanted, and the price from the competing dealership. They were about $50 more than Coast Honda, but Coast could not get the car for 3-5 more days. After getting of the phone with Susan, the Internet sales person, I went right to the dealership. That is when the fun began (haha). They typical card dealer lies, BS, and routine that has given car salesman a bad name. The first price breakdown they gave me was for $25,950, over $1,300 more than what was agreed to over the phone. Oh yeah, and I got the first lie which was that the sales manager was pissed at the selling price. Lie #1, why would the automated email that goes out to anyone that clicks on the "Get Quote" button on Edmunds, or KBB or any other web site have a price that would "piss off the sales manager". Right? Then the salesman disappears for 15 minutes, and comes back with another price that was still $1000 over the agreed upon price. Then he has me sign my name next to a statement that I will drive the car off the lot if I get the price of $24,616. He comes back again with a price that is still $350 more than the agreed upon price. Next, I get the General Manager trying to convince me this was the best they could do, and he finally takes off another $100. It was a series of lies, after lies, after lies. I spent 2 hours getting ABUSED by the salesman and General Manager, and was finally walked, all over $200. I sat and listened to the sales people on either side of me with customers, and the sales people were pulling the same crap and telling the same lies. Obviously they are all trained to lie, cheat, and steal from the customers. I ended up purchasing the same exact car from DCH Academy Honda and had the best experience ever and actually got an even better price than what was quoted over the phone by Kay Honda. It is crazy how 2 companies with the same exact parent company DCH Group, have totally different approaches to customer service. Obviously the management at Kay Honda needs a refresher on how to treat the customer. Morales, ethics, and pure being a human being are checked at the door when DCH Kay Honda employees arrive at work. More

Excellent I got what I want it, Everybody was very helpful and very professional but to us the most important factor was that they had a lot of patience, we are I got what I want it, Everybody was very helpful and very professional but to us the most important factor was that they had a lot of patience, we are not easy persons to deal with, and they did it!! In fact this is our 7th year working with this dealer!!Loving our new CRV More

Great Experience! Had such a good experience with Ray. He was very helpful and made sure to listen to what I wanted with my purchase. He easily walked me through everyt Had such a good experience with Ray. He was very helpful and made sure to listen to what I wanted with my purchase. He easily walked me through everything, along with giving me insight on his own personal car buying experiences, which was helpful since I was a first time car buyer. Overall, a great car salesman. More

DO NOT GO ANYWHERE ELSE If you are in the market for a car DO NOT GO ANYWHERE ELSE. Be sure to ask for Cara Z. I usually walk into car dealerships on the defensive. I usually If you are in the market for a car DO NOT GO ANYWHERE ELSE. Be sure to ask for Cara Z. I usually walk into car dealerships on the defensive. I usually view car salesman as fake, pushy, and untrustworthy however that was not my experience at all. Cara was absolutely amazing. She did everything she could to get me the best deal without being pushy. She was extremely knowledgeable and presented me with several options without being overwhelming. The dealership was very clean, and the atmosphere was nothing less than professional excellence. I will absolutely be servicing my car, and buying and future cars from her at this dealership. I would highly recommend the dealership!! I will be sure to tell all my friends and family. More

Very informed sales person Very informed salesperson, Cara who went over everything on the CRV we were planning on purchasing. This was extremely helpful for us as senior citiz Very informed salesperson, Cara who went over everything on the CRV we were planning on purchasing. This was extremely helpful for us as senior citizens. More

the best! Jeff is great. An honest gentleman. Highly recommended. I will certainly go back next time we need a car. Thank you for your hard work! Jeff is great. An honest gentleman. Highly recommended. I will certainly go back next time we need a car. Thank you for your hard work! More

Well prepared Excellent experience , when I came back to pickup the car. Art had everything ready,car,paperwork a TEN on everything. All the staff very professional Excellent experience , when I came back to pickup the car. Art had everything ready,car,paperwork a TEN on everything. All the staff very professional . More

Great Experience! I recently purchased a new Honda Pilot and by far it was my best car shopping experience to date. My sales person was Cara. She made sure to answer I recently purchased a new Honda Pilot and by far it was my best car shopping experience to date. My sales person was Cara. She made sure to answer all of my questions and was a pleasure to deal with. More

Great experience!! I was greeted by Mr. Gallo. He made my experience very easy. I returned my 2012 Honda Accord and got into my new lease for a 2015 Accord. He made the I was greeted by Mr. Gallo. He made my experience very easy. I returned my 2012 Honda Accord and got into my new lease for a 2015 Accord. He made the process very simple. I would never choose any place beside DCH Kay Honda! Doreen C. More