DCH Kay Honda

My wife had done some research on line and was interested in the Pilot, she saw a good selection of used Pilots, low miles and reasonable prices. We at the time had a Merc Mountaineer which we were very plea in the Pilot, she saw a good selection of used Pilots, low miles and reasonable prices. We at the time had a Merc Mountaineer which we were very pleased with both performance and service of vehicle/dealership(George Wall). We looked at vehicles there but could not find one in that we liked and in our price range, they weren't as helpful as in the past. So we decided to look elsewhere. I arrived at Kay Honda with a want/need of a "new" vehicle. My sales person was Art Smith, I told him I was interested in a used Pilot and told him the price range I was looking at. He showed me 4 or 5 Pilots in my price range and was knowledgeable to the differences in options, he also was upfront on the length of the manuf. warranty on each veh(this was very important to me). After deciding on a Pilot that I liked, Art brought me inside and showed me the Carfax history and service history of the veh. He also showed me the Kelly Blue Book value of the veh I wanted to buy, it was $4000 more than dealer asking price. I told Art that my wife had the Mountaineer that we were trading in but wasn't available until later in the week. Art asked if I wanted to leave a deposit on the veh but I said no I'll be back. I came back later in the week to find the vehicle sold the next day. Art showed me another veh that was a little more expensive but had the options I was looking for. I got a good trade amount on my veh and never felt pressured at anytime. My financing was approved at a great rate and spoke with finance officer who was equally helpful in weighing out my options on extended warranties. I never had to fight or argue with anyone over the price of the veh, it made buying a new car enjoyable. My overall experience was great will recommend Art Smith & Kay Honda to others, it was nice not to feel ripped off. I'm looking forward to having my Pilot serviced at Kay and expect the same quality and service I received from the Sales Department. More

My overall excellent experience at DCH Kay Honda can be attributed almost entirely to the sales person that assisted me with my purchase, Bill Knier. Bill was friendly, knowledgeable, and very clear and h attributed almost entirely to the sales person that assisted me with my purchase, Bill Knier. Bill was friendly, knowledgeable, and very clear and helpful in answering any questions I had during the purchasing process. In addition, Bill was prompt to return any phone calls or emails which added to the positive experience I had as a customer. During my search for a new car, I went to MANY different dealerships, and dealt with MANY different sales people. The customer service provided by Bill contributed largely to why I eventually made a purchase from DCH Kay Honda. His service was above and beyond all others- and anyone who can make a 29-year-old AND her 59-year-old dad happy customers is a true gem! More

They were obviously eager to earn my business. I hope their service department is equally as good. The car was prepped and ready to go when I arrived, and they got me out in a timely manner. I am a their service department is equally as good. The car was prepped and ready to go when I arrived, and they got me out in a timely manner. I am a woman of few words. I don't appreciate having to use 250 characters to rate this dealership. More

Angela provided a very satisfying and hassle free buying experience for my wife and I. I would actually go out of my way to recommend Angela to anyone that I know who is looking for a new Honda. She gave th experience for my wife and I. I would actually go out of my way to recommend Angela to anyone that I know who is looking for a new Honda. She gave the best internet base price for the make & model that I wanted. She also provide me with the "walk out the door" price via e-mail as I requested. She agreed to meet my wife & I; eventhough, she was not working that day. When we arrived at the dealership she was there to greet us and did not rush us. Offered us coffee, had the truck prepped & ready, arranged for financing, appraised our trade, and had us out the door in our new Honda within a few hours. & NO SURPRISES !!! AMAZING !!! DCH Kay Honda should be proud to have Angela as a valuable asset to their team as she went above and beyond to ensure that we were satisfied with our purchase. Keep up the great work !!! More

We have purchased many vehicles from different agencies over the years, this being our first Honda. We were very comfortable w/DCH Honda from the 1st visit. The sales, parts, finance & service representa over the years, this being our first Honda. We were very comfortable w/DCH Honda from the 1st visit. The sales, parts, finance & service representatives are very knowledgable & thoroughly answered all questions during & after the purchase. There was no pressure to force a decision to buy. The "personal touch" all employees have at DCH Kay Honda, makes the consumer feel as if they are the most important individual in the building. This includes all contacts w/this dealership after the purchase was completed. It was a pleasure doing business with this organization & when the time comes for another new car, we will consider them 1st. More

Alan was very helpful and went out of his way to accomodate my requests. He worked with me to find the model I wanted. He was responsive to all my questions and helped me with concerns I had after accomodate my requests. He worked with me to find the model I wanted. He was responsive to all my questions and helped me with concerns I had after I pourchased the vehicle. I was happy with the servie I received More

Sales and Financing staff were very friendly, helpful, and knowledgeable. They had great follow-up after our initial inquiry and worked with us through a couple of bumps along the way. As return custome and knowledgeable. They had great follow-up after our initial inquiry and worked with us through a couple of bumps along the way. As return customers, we received extra attention and consideration when working through financing options. The lease program that we ended up with was so good that other dealers (non-Honda) literally said "if you can get that good of a deal, you should do it". Finally, after the purchase we went back to pick up our plates and registration and they even offered to go out and mount them on the car. A great experience from start to finish. More

I can not say enough good things! This is the third Honda I have purchased from Kay. EVERYONE was wonderful! We had stopped by on a Thursday evening right before closing just to see what they had, JOHNNY RE I have purchased from Kay. EVERYONE was wonderful! We had stopped by on a Thursday evening right before closing just to see what they had, JOHNNY REYNOSO had come out to meet us. He was very nice and willing to help even though it was late and cold. We made plans to come back during the day for a test drive. Upon going back on Saturday, Johnny remembered us, met us with an honest smile, and answered all of our questions. I liked Johnny almost instantly because of his relaxed personality. He wasn't a stereo-typical car salesman that seemed like he had too much coffee and just wanted to make a sale. He was well educated in speaking about the vehicles we looked at. He gave us the time we needed to make the right decision. I had to return to Honda for a minor service needed for the car. Johnny had no idea I was showing up (last minute choice on my part). Again greeted me kindly, helped me out with the issue and when the service Department was finished he met came up to see what was done and see how I was. You would be lucky to have Johnny as your Honda rep! Jess Cardoza Port Monmouth,NJ More

I purchased a vehicle from DCHKay Honda in the past and I was very happy with the purchase process (no high pressure sales) and the quality of the product offered. I returned to DCHKay Honda this time for th was very happy with the purchase process (no high pressure sales) and the quality of the product offered. I returned to DCHKay Honda this time for the same reason. I believe that Honda makes a very good product and I appreciate not being pressured into a sale. The salesman, Stephen Moore, was very helpful even though he new we had not completely decided on a Honda. He was very patient and did not pressure us into a purchase. Price is important, and I believe we received a fair price, but perhaps not the lowest, but what is more important to me is a sales process that is respectful of the buyer. More

I have never bought a Honda and all my cars previously were purchased at the Toyota Dealer Next Door. Stephen did a fantastic job and I am sold on Honda. He was friendly, did an excellent job telling me a were purchased at the Toyota Dealer Next Door. Stephen did a fantastic job and I am sold on Honda. He was friendly, did an excellent job telling me about the features of the car in a non-pressured manner. Thanks to Stephen I will definitly be back to Honda again. More