DCH Kay Honda

Good price but NO follow-through on promises. Peter promised to write down what we were missing but didn't (said it was no problem, just call him when we came to get the plates - but he was never avail promised to write down what we were missing but didn't (said it was no problem, just call him when we came to get the plates - but he was never available to take our call, then we are questioned by Vinnie where our written list was). Phone calls and email placed immediately following purchase not for items not returned. Still waiting. Still missing an owner's manual and floor mats. Picture of truck in SALE LISTING shows the floor mats in the truck but when we picked it up they were missing...since we don't have anything in writing, we still don't have them and it is over 2 months since the purchase date (Vinnie promised to follow-up quickly after 1 month - 1 month after that promise and we are still waiting). Our friends purchased their vehicle there and same story. I guess it is just what you do at Kay. This process started out so wonderfully - great car and great price BUT the follow-through has left us with a sour taste in our mouth. I guess we should have stuck with the dealership we bought our last 3 cars with as this kind of jerking around didn't happen at Coast. Feel free to contact us and provide us with the items you promised... More

Employess were helpful, knowledgeable and thought about our specific needs. I would recommend both employess fully. All information was explained thoroughly and respectfully. As a female, I felt respec our specific needs. I would recommend both employess fully. All information was explained thoroughly and respectfully. As a female, I felt respected at all times by both employees listed above. The dealership overall has met our needs for several years. More

Pleasure doing business with your dealership. Your Associates are professional and honest . They gave me the deal as advertised with no bait and switch tactics. I couldn't believe how smooth things w Associates are professional and honest . They gave me the deal as advertised with no bait and switch tactics. I couldn't believe how smooth things went ( and thanks to the gentleman that handled the finance forms) good people. I wish you guys much success. Thanks again More

IN MY CAREER, I'VE HAD TEAMS RANGING FROM 15 - 28 PEOPLE. I WOULD, WITH OPEN ARMS, WELCOME BOTH OF THEM ON TO MY TEAM. WHY? GREAT INITIAL IMPRESSIONS, KNEW THEIR PRODUCTS, WERE PROFESSIONAL & HAD A SENSE I WOULD, WITH OPEN ARMS, WELCOME BOTH OF THEM ON TO MY TEAM. WHY? GREAT INITIAL IMPRESSIONS, KNEW THEIR PRODUCTS, WERE PROFESSIONAL & HAD A SENSE OF HUMOR WHICH I CONSIDER ESSENTIAL. IT WAS A PLEASURE DOING BUSINESS WITH THEM - ALS More

My overall experience when dealing with this dealership was very good. Everyone that I encountered at the dealership was very friendly and helpful. I look forward to the years to come when I will return to was very good. Everyone that I encountered at the dealership was very friendly and helpful. I look forward to the years to come when I will return to the dealership to service my new FIT. The only negative I found was that there wasn't very good communication between each of the dealers. When I was out on my test drive with the only Honda Fit sport in purple that the dealership had, another couple came in the showroom and started the purchasing process (literally bought the car from right out underneath me). There should have been better communication between the dealers and they should've known that I was out on a raod test with this car. When the other couple came in, before they even started their dealings, their dealer should have called Eveyln who was with me on my road test and alerted her that another couple was here to buy that car. Had we known this, I would've purchaed the car right then and there. Instead we had to wait till the dealer found another one and brought it in for me to purchase. It was just unnecessary craziness. I would've liked to have gotten the car that day, but in the end it worked out. More

Very friendly and helpful service. Bill was extremely nice, and made sure everything was spelled out very clearly for us. The dealership also offered the best price of any of its competitors. The only nice, and made sure everything was spelled out very clearly for us. The dealership also offered the best price of any of its competitors. The only down side was that they informed us that they had the car in the color I wanted on the lot. However while the paperwork was being gone over we were told it was not on the lot. Not the salesmans fault, more of an inventory flaw. Make sure to ask to see the car they say is on the lot, before continuing with negotiations. More

Transaction was very easy. Done in 2 days with no hiccups. I would definitely recommend this dealership to friends and family. Thank you. The sales person was professional and courteous and answerded hiccups. I would definitely recommend this dealership to friends and family. Thank you. The sales person was professional and courteous and answerded all of my questions. Explained all the carfax and maintenance information up front. More

I have purchased multiple cars from this dealership, and have always had a great experience. I came back to turn in a lease, and sign a new one, and the crew at Kay Honda got me in and out of there in the have always had a great experience. I came back to turn in a lease, and sign a new one, and the crew at Kay Honda got me in and out of there in the quickest amount of time I could have ever asked for. :) More

I was very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very very happy with the entire sales experience. More

Since I previously purchased a Honda Pilot from this dealership and am pleased with the car and the service department, I returned to purchase a second Honda. I have to say I liked working with Marty dealership and am pleased with the car and the service department, I returned to purchase a second Honda. I have to say I liked working with Marty Wolf. What happened was I (Pam Busch) had been at the dealership having the Pilot serviced, after which I walked through the showroom. No one paid any attention to me except for Marty. He asked me what I was interested in etc. and was kind enough to give me a brochure and his business card. More